FROGED

Pros

I used to think very highly of this tool but after the latest move they pulled, that completely changed. At this point, I feel obligated to speak up and make people aware of what I see as seriously shady business practices.

Cons

I bought a lifetime deal through AppSumo which means I paid once for permanent access. Later, I wanted to add NPS surveys and believed that feature should have been part of the LTD but they disagreed. Because of that, they had me sign a separate one-year contract specifically for NPS surveys. The problem is that nowhere in that agreement did it say that missing a payment or even stopping payment for NPS, would result in my entire lifetime account being shut down, even though that was a completely separate purchase. If anything, they should have only removed access to the NPS feature tied to that contract. Instead, they locked my full account which I had already paid for under the lifetime deal. When I contacted them, they said that because the NPS contract was breached, they blocked the whole account until I pay the remaining amount due under the annual agreement. Holding a fully paid lifetime account hostage over one add-on feature that was never included in the LTD in the first place is wildly unethical.

Pros

Right from the entry-level price, it offers more features than I expected. The SDK gives us plenty of room to customize things and it fits our business model really well. On top of that, the team behind it is energetic, supportive and there to help at every stage. The product itself feels polished, looks nice and was simple to roll out and start using.

Cons

One issue on our side in Australia is that it can feel a bit slow at times, especially the chat. To be fair, Froged has been consistently making upgrades and working on performance improvements. The knowledge base editor can also be a little tedious to work with now and then and it would be much better with more flexible styling options.