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Overview
Glance provides live cobrowse, screen share, and mobile app sharing to guide customers inside websites and apps. Although some users note occasional session load delays, the platform’s in-app guidance, data-redaction controls, and enterprise-grade integrations improve completion rates and agent effectiveness. On the whole, it delivers reliable guided CX.
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Starting Price
Custom
Glance Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Glance?
Glance is a guided Customer Experience (CX) platform that enables agents to join customers inside websites and mobile apps through cobrowse, secure screen sharing, and live video. It is designed for contact centers and digital teams. The software helps reduce friction in complex transactions, speed issue resolution, and increase conversion or completion rates. Its key capabilities include no-download cobrowsing for web and mobile, selective data redaction to protect sensitive fields, and session logging for analytics and compliance.
Glance Pricing
Disclaimer: The pricing is sourced from third-party websites and is subject to change.
Glance Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Genesys
- AWS
- Five9 software
- Twilio software
- Dynamics 365
Who Is Glance For?
Glance software is ideal for a wide range of industries and sectors, including:
- Financial services
- Retail
- SaaS
- Insurance
- Tax and accounting
- Healthcare
Is Glance Right For You?
If digital channels struggle with abandoned transactions, confusing forms, or lengthy support calls, Glance is the way to go. Its in-session guidance and cobrowse capabilities let agents see and guide customers in real time. Its ISO/IEC 27001 certification supports enterprise security requirements, while recognition in Gartner’s 2023 Hype Cycle for Customer Service and Support Technologies adds external validation. All in all, the platform’s selective data masking and session logging suit regulated industries.
Still doubtful if Glance is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Glance Features
Glance features mobile app sharing and camera sharing that enable real-time guidance inside smartphone apps and through device cameras. This helps agents support in-app transactions and field troubleshooting without forcing customers to switch channels.
This Glance capability helps cobrowse and screen-share, lets agents join customers’ web sessions without downloads, highlights fields, and scrolls or points on the user’s screen. This resolves issues faster and reduces call time, increasing task completion.
The software enables live video to support guided customer experience interactions, allowing one-, two-, or multi-way collaboration between agents and customers. By leveraging standard device cameras, this feature facilitates face-to-face guidance, builds engagement, and helps resolve issues more efficiently without requiring additional hardware or complex setup.
It allows customers to grant agents limited browser control, enabling secure guidance through web-based forms. Agents can help select elements, complete approved fields, and navigate to pre-approved URLs. This reduces customer errors, simplifies complex processes, and ensures secure, compliant assistance without full control over sensitive information.
Glance allows additional participants to join ongoing interactions, whether customers’ family or enterprise specialists. This capability ensures that the right stakeholders are included, enabling more comprehensive guidance, faster problem resolution, and collaborative decision-making without disrupting the session flow or requiring separate meetings.
