Glance

Glance features mobile app sharing and camera sharing that enable real-time guidance inside smartphone apps and through device cameras. This helps agents support in-app transactions and field troubleshooting without forcing customers to switch channels.

This Glance capability helps cobrowse and screen-share, lets agents join customers’ web sessions without downloads, highlights fields, and scrolls or points on the user’s screen. This resolves issues faster and reduces call time, increasing task completion.

The software enables live video to support guided customer experience interactions, allowing one-, two-, or multi-way collaboration between agents and customers. By leveraging standard device cameras, this feature facilitates face-to-face guidance, builds engagement, and helps resolve issues more efficiently without requiring additional hardware or complex setup.

It allows customers to grant agents limited browser control, enabling secure guidance through web-based forms. Agents can help select elements, complete approved fields, and navigate to pre-approved URLs. This reduces customer errors, simplifies complex processes, and ensures secure, compliant assistance without full control over sensitive information.

Glance allows additional participants to join ongoing interactions, whether customers’ family or enterprise specialists. This capability ensures that the right stakeholders are included, enabling more comprehensive guidance, faster problem resolution, and collaborative decision-making without disrupting the session flow or requiring separate meetings.