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Overview

Gleantap helps B2C brands engage customers across messaging, social, and email channels. While it may take time to set up advanced workflows, the platform centralizes campaigns, surveys, and loyalty programs in one place. Overall, it is a practical platform for teams looking to maintain consistent communication across multiple touchpoints.

Gleantap Specifications

  • Live Chat
  • Omnichannel Support
  • CRM Integration
  • Canned Responses

Gleantap Features

AI Chatbot

Gleantap offers a GPT-powered AI Chatbot that engages customers 24/7 across website, SMS, and social channels. The platform allows users to train the chatbot with brand-specific data and voice, enabling human-like conversations, multi-language support, and rapid responses to generate leads and deliver consistent customer support.

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Customer Profiles

The platform automatically creates unified profiles for each customer, tracking messages, interactions, and preferences in a single location. It analyzes behavior and engagement patterns to provide actionable insights, reducing administrative tasks and enabling teams to target campaigns more effectively.

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Segmentation

Gleantap enables precise segmentation of customers based on behavior, profile attributes, purchase patterns, and engagement data. The software allows multiple rules for granular targeting and integrates with existing databases in real time, helping teams deliver personalized messages to the right audience and improve campaign effectiveness.

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Two-Way Conversations

The software supports personalized two-way messaging across email, SMS, and web chat, keeping customers engaged at every touchpoint. It centralizes conversations in a single inbox, allowing teams to respond efficiently, manage high volumes of interactions, and maintain consistent, contextual communication that strengthens customer relationships.

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Pros And Cons of Gleantap

Pros

  • Offers granular segmentation for precise targeting

  • Supports two-way conversations via multiple channels

  • Automates customer surveys and review collection

Cons

  • Some advanced features may initially overwhelm new users

  • High-volume inboxes may need team oversight

Gleantap Reviews

Total 2 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

MT
Michelle T.

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0

“Helps build brand awareness”

Pros

It has been really helpful for maintaining loyalty across our customer base and building better brand awareness.

Cons

A big thing missing with it is the lack of a free trial. There really should be one and it should definitely be offered for a longer period.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Antoinette L.

Real Estate, 500+ employees

Less than 6 months

5.0

“Knowledgeable customer support team”

Pros

We found it easy to use and the customer service team is a big bonus. They're responsive, attentive and really know the platform well.

Cons

The one thing that could make the experience even better is having more custom reporting options available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

Does Gleantap offer an API?

Yes, Gleantap offers an API.

Does Gleantap have a mobile app?

Yes, Gleantap offers a mobile app.

What language does Gleantap support?

Gleantap’s AI‑chatbot supports over 20 languages, including English.

What level of support does Gleantap offer?

Gleantap offers support through live chat, email, and a knowledge base.

What other apps does Gleantap integrate with?

Gleantap integrates with apps, such as Shopify, Square, Zapier, and Mindbody.

Who are the typical users of Gleantap software?

Gleantap features are used by businesses across a wide range of industries and sectors, including healthcare, spas and salons, and fitness.

What types of pricing plans does Gleantap offer?

The vendor offers three pricing plans: Omnichannel Inbox ($99/business unit/month), Inbox + Marketing ($198/business unit/month), and All-in-one ($299/business unit/month). Request a personalized Gleantap price plan for your organization today!