Glia Software
Last Updated
Overview
Glia provides digital customer service tools that enable seamless customer interactions via video, chat, and AI. Although, its complexity and integration needs might make it challenging for businesses outside this niche, the software is especially beneficial for financial services, streamlining customer support and improving satisfaction.
Glia Software Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Glia Software Features
ChannelLess® Architecture
Glia’s ChannelLess® approach removes the need for customers to switch between communication channels. It enables seamless transitions from chat to video to voice, improving engagement and reducing friction in the customer experience, leading to quicker resolutions and higher satisfaction.
Video Chat
This feature enables businesses to engage customers face-to-face in real-time, providing a more personal touch for support. It enhances customer trust and satisfaction, making it easier to resolve complex issues while building stronger relationships with clients.
Applets
Glia’s applets offer embedded tools that enhance customer interactions by providing support features such as co-browsing and document sharing. These applets streamline customer service, allowing agents to guide clients through processes and resolve issues efficiently, improving service quality.
SMS
The software enables businesses to reach customers on their mobile phones for quick, text-based support. It’s a convenient and non-intrusive way to handle inquiries, improving accessibility and response times, especially for customers on the go.
Glia Call Center
Glia’s call center solution integrates seamlessly with other digital channels, allowing agents to manage voice-based interactions alongside chats, videos, and SMS. This omnichannel approach helps businesses streamline operations, enhancing efficiency while maintaining high-quality customer support across all touchpoints.
Pros And Cons of Glia Software
Pros
Offers excellent omnichannel support
Helpful reporting tools
Enables efficient communication with clients
Integrates well with financial institutions
Cons
No free trial or free version
Customer support could be better
Glia Software Reviews
Total 8 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars0%
3
Stars13%
2
Stars0%
1
Stars0%
Share your experience
Banking, 500+ employees
More than a year
“This is exactly what we were looking for”
Pros
The support team at Glia is exactly what we needed for our unique setup. They approached things creatively and worked with us to solve problems. On top of that the system's usability has made our frontline associates work much more streamlined and efficient.
Cons
The only con I can think of is that a couple of workarounds are needed with the GVA. For example, exporting scripts and improving script routing customization could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 51-100 employees
More than a year
“Totally a game changer software”
Pros
Using it has been a game-changer for our member service contact center. I remember the immediate difference when we first implemented it. Instead of our phone lines constantly being jammed, this tool started deflecting calls to simple self serve solutions. This not only gave our agents more time to handle complex issues but also made our members happier with quicker resolutions.
Cons
While Glia offers many useful features, our credit union has faced a few challenges. The platform's selfserve options sometimes fall short when addressing more complex member inquiries, which can be frustrating. And also integrating with our existing systems was more complicated than we expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 11-50 employees
More than a year
“Incredible software!”
Pros
I'm not sure where to begin. I've spent most of my professional life in call centers and no matter the organization, the tools have always been lacking. Glia is the complete opposite. From the countless features that make life easier for you and your team to the minimal training required to master the platform. I really don't think anyone could complain. Their customer support team is quicker than most, and the implementation process is as seamless as it gets. I absolutely love it.
Cons
I honestly don't think theres anything I dislike about Glia. It integrates with almost any vendor we use and it has a 99.99% uptime.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of Glia software?
The typical users of Glia software are the banking, insurance and fintech industries.
What type of pricing plans does Glia software offer?
Glia software price depends on your business needs. Users can also get pricing for a tailormade plan.
Does Glia software have a mobile app?
No, Glia software does not have a mobile app.
What other apps does Glia software integrate with?
Schedule a free Glia software demo to learn more about its integrations.
What language does Glia software support?
Glia software supports English, German, French and Spanish.
Does Glia software offer an API?
Yes, Glia software offers an API.