Overview
Glia provides digital customer service tools that enable seamless customer interactions via video, chat, and AI. Although, its complexity and integration needs might make it challenging for businesses outside this niche, the software is especially beneficial for financial services, streamlining customer support and improving satisfaction.
Overall Rating
Based on 8 users reviews
4.8
Rating Distribution
Positive
88%
Neutral
13%
Negative
0%
Starting Price
Custom
Glia Software Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Glia Software?
Overview
Glia is a cloud-based digital customer service platform designed primarily for the financial services industry. It helps businesses modernize their customer support by facilitating real-time interactions across various communication channels. The software aims to reduce customer effort and improve satisfaction, offering solutions that address challenges like customer engagement, service efficiency, and friction in support processes.
Glia Software Pricing
Glia Software Integrations
Who Is Glia Software For?
The software is designed for businesses of all sizes across various industries, such as:
- Banking
- Insurance
- Credit unions
- Lending
- Fintech
- Small business banking
Is Glia Software Right For You?
By integrating with existing systems, Glia helps streamline operations. It enhances the overall customer experience, making it a valuable tool for organizations focused on delivering seamless, high-quality service in an increasingly digital world. It is scalable and secure, placing a heavy emphasis on data security.
Still not sure if Glia software is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
Glia Software Features
Glia’s ChannelLess® approach removes the need for customers to switch between communication channels. It enables seamless transitions from chat to video to voice, improving engagement and reducing friction in the customer experience, leading to quicker resolutions and higher satisfaction.
This feature enables businesses to engage customers face-to-face in real-time, providing a more personal touch for support. It enhances customer trust and satisfaction, making it easier to resolve complex issues while building stronger relationships with clients.
Glia’s applets offer embedded tools that enhance customer interactions by providing support features such as co-browsing and document sharing. These applets streamline customer service, allowing agents to guide clients through processes and resolve issues efficiently, improving service quality.
The software enables businesses to reach customers on their mobile phones for quick, text-based support. It’s a convenient and non-intrusive way to handle inquiries, improving accessibility and response times, especially for customers on the go.
Glia’s call center solution integrates seamlessly with other digital channels, allowing agents to manage voice-based interactions alongside chats, videos, and SMS. This omnichannel approach helps businesses streamline operations, enhancing efficiency while maintaining high-quality customer support across all touchpoints.