GoVivace

What Is GoVivace?

GoVivace has been a leader in speech technology and conversational AI since 2009, serving industries like travel, FinTech, banking, hospitality, healthcare, debt collection & recovery, and more. Our flagship product, VIVI, is a zero-code platform that lets even non-technical users easily create intelligent chatbots and voicebots for both inbound and outbound telephony. 

VIVI’s intuitive flow design interface and natural-sounding conversations enhance customer satisfaction and drive conversions, making it perfect for customer support, lead generation, and more. We also offer a full suite of solutions, including CallAI for quality management, Listener for speech-to-text, and Authenti for voice biometrics, ensuring robust security and custom integrations. With AI-powered CX automation and omnichannel support, GoVivace helps businesses in digital transformation to stay ahead in today’s competitive market.

VIVI Omni CX Bot is an advanced zero-code, customizable text-based flow design solution that can be deployed as a standalone platform or seamlessly integrated with any CRM system to fit the needs of any industry. VIVI CX Bot is a self-serviced and fully serviced solution that works on telephony, web chat, text messaging, and other social messaging application channels, handling inbound and outbound communication with a live agent transfer facility to help you automate and scale sales and customer support. VIVI CX Bot understands customer conversations, maintains interaction history, and generates responses by combining AI with insights from exemplary human service. Leveraging natural language processing and machine learning, VIVI enables automated AI Calls (Voice), Web Chat, Text/SMS, WhatsApp, and other social messaging-based customer support, enhancing engagement and operational efficiency, and transforming the Customer Experience with AI.

CallAI is a speech analytics & auto quality assurance software that helps you track and improve CX service with customer satisfaction, providing insights and improving customer retention, offering valuable insights into customer behavior, preferences, and sentiment to uncover hidden patterns and trends within customer interactions by transforming customer engagements into meaningful conversations that drive satisfaction and trust.

GoVivace Integrations

GoVivace seamlessly integrates with a wide range of systems and platforms, empowering businesses to enhance customer engagement and streamline operations through VIVI and CallAI.

Key integrations include:

• HubSpot: Sync customer data in real-time to personalize interactions, track engagement, and align sales and support efforts within your CRM.
• Salesforce: Integrate with Salesforce to access customer histories, automate workflows, and drive data-driven decisions for sales and service teams.
• Zendesk: Enhance customer support by connecting VIVI’s omnichannel capabilities and CallAI’s analytics with Zendesk’s ticketing and helpdesk system.
• Live Web Chat (Text and Call-me-now): Embed VIVI’s conversational AI into your website for real-time customer support and lead capture, boosting user experience..
• Telephony AI Calls (Voice) Text/SMS: Leverage VIVI’s voicebot and CallAI’s speech analytics for intelligent call handling, real-time transcription, and sentiment analysis.
• Microsoft Teams: Streamline internal collaboration by integrating GoVivace with Teams for real-time notifications, agent coaching, and interaction summaries.
• Zapier: Automate workflows by connecting GoVivace with thousands of apps via Zapier, enabling custom integrations for marketing, productivity, and more.

Watch the GoVivace demo at https://govivace.com to explore how these integrations can transform your customer experience and operational efficiency.

GoVivace is ideal for a wide range of industries and sectors, including:

• Travel
• FinTech
• BFSI/NBFCs
• Hospitality
• Call center and BPO
• Ecommerce and Retail
• Real-Estates

GoVivace Features

VIVI Omni CX Bot

VIVI CX Bot is an advanced zero-code, customizable text-based flow design solution that can be deployed as a standalone platform or seamlessly integrated with any CRM system to fit the needs of any industry. VIVI CX Bot is a self-service and fully serviced solution that works on telephony, web chat, text messaging, and other social messaging application channels, handling inbound and outbound communication with a live agent transfer facility to help you automate and scale sales and customer support. VIVI CX Bot understands customer conversations, maintains interaction history, and generates responses by combining AI with insights from exemplary human service. Leveraging natural language processing and machine learning, VIVI enables automated AI Calls (Voice), Web Chat, Text/SMS, WhatsApp, and other social messaging-based customer support, enhancing engagement and operational efficiency, and transforming the Customer Experience with AI.

Key Capabilities

• Zero-Code Platform: Build sophisticated AI solutions without programming
• Omnichannel Support: Voice, SMS, and WhatsApp integration
• Conversation Memory: Maintains context across interactions
• Human-AI Hybrid: Combines AI efficiency with human expertise
• Natural Language Processing: Advanced understanding of customer intent
• Machine Learning: Continuous improvement from interactions
• Automated Support: 24/7 customer service capabilities
• Operational Efficiency: Streamlined business processes

CallAI

GoVivace features CallAI, a cutting-edge speech analytics solution powered by generative AI, designed to transform customer experience (CX) and call center quality management. It automates everything from analyzing call recordings to coaching agents, ensuring top-notch performance with minimal effort. CallAI provides automatic quality assurance scorecards, estimates customer satisfaction, and offers personalized coaching, all while tracking detailed metrics like silence, overtalk, and sentiment. Call Center or Contact Center Managers can monitor everything through an easy dashboard, with alerts for serious mistakes and insights into trends like competitor mentions. Unlike competitors, CallAI uses generative AI to predict issues and suggest improvements, making it a step ahead in driving efficiency and customer satisfaction providing a complete digital transformation and upgrading the customer experience (CX) with AI.

Automatic Speech Recognition

With listener, GoVivace offers a patented ASR engine that transcribes speech in real time across phone, web, and mobile channels. It supports multilingual transcription, including various English accents and Indic languages, and can be customized for industry-specific needs. Terminology.

Authenti - AI Voice Biometric Solution

Govivce’s AI voice biometric solution uses advanced technology to verify individual identities. It analyzes over 600 unique vocal features to identify speakers, enhancing security and privacy during customer interactions. The platform provides a reliable way to verify identities, making processes more efficient while ensuring secure authentication for users.

ScriptoAI 

The platform offers real-time speech transcription, turning audio into accurate and complete text. This keeps a detailed record of all interactions, making it easy to find and share information efficiently. ScriptoAI makes sure that transcribed content is accessible to everyone, streamlining documentation processes and improving overall information management.

GoVivace Pricing

GoVivace offers a flexible, subscription-based pricing model designed to scale with your business needs, delivering powerful AI-driven conversational and analytics solutions through VIVI and CallAI. Enjoy a risk-free trial to experience seamless omnichannel support, advanced speech analytics, and personalized customer interactions. Customized pricing plans are tailored to your organization’s unique requirements, including usage volume, industry-specific features, and integration needs. Contact GoVivace today for a personalized quote and discover how their solutions can boost customer satisfaction, streamline operations, and drive growth.