“flexible calling setup we love”

Pros

Getting an 1800 number plus two extra lines without spending a fortune was a huge win for us. The software is also flexible enough to be adjusted around our specific needs which makes it even more useful.

Cons

Honestly, I don't have anything negative to say about this software. It's a really smart solution and it works wonderfully.

“worth it!”

Pros

Keeping notes on what was said and when calls were returned is really convenient. Tracking calls is easy and the search feature is especially useful when I need to find something quickly.

Cons

I do wish the app let me add notes about when calls were returned because switching back and forth between the desktop and mobile version can be frustrating.

“highly recommended!”

Pros

No hardware is needed and there's no complicated setup to deal with. It handles routing multiple extensions to different employee numbers really well. The greetings and hold music can be customized and employees hear which number the call is for before answering so they can decide whether to take it or send it to voicemail.

Cons

Great tool but I think the web interface looks a bit outdated although it doesn't need to be used very often. I'd also love to have live reports and charts built into the interface instead of needing to generate and download everything as CSV files.

“flexible call routing options”

Pros

What stood out to me was how easily the call setup could be managed with multiple extensions. I can choose whether calls are forwarded, answered directly or sent to voicemail which gives us plenty of flexibility.

Cons

They do offer voice-over options but most people, like us, usually record their own greetings. That part is a bit tricky though, you have to remember a code and the whole process feels a lot like recording a message on a personal phone. I really wish they offered more recording options and made that process simpler.

“customized voicemail perks”

Pros

Being able to have calls, texts and messages reach whichever phone we're using has made a real difference for our business. The voicemail transcription also helps me keep up with client needs when I can't listen to messages right away.

Cons

Calling from our office used to be very easy. We only had to register the office number once and after that the system would recognize it every time we dialed the toll-free number. Lately though something has changed and it no longer detects the caller ID so now we have to register the number every single time we place a call through the system from the office. That's been really frustrating especially because we rely on it to avoid paying for another carrier.

“professional image for small teams”

Pros

Our small company gets a polished and modern phone system that makes us look much more professional. Even though my business partner and I work from separate home offices, we stay connected as if we're in the same location which helps us present ourselves well to customers.

Cons

One thing I'd still love to see is an automated outgoing call feature so hopefully that's something they add later on. I'm also not sure whether this already exists but it would be really helpful if calls could automatically roll over to the next extension whenever the other line is busy.

“flexible setup that delivers”

Pros

Since I couldn't spend hours learning a new system, the quick setup was especially important to me. I was able to handle everything myself without much trouble and the flexibility it provides has made the system even more useful.

Cons

Honestly, I don't have any complaints about the system. It provides everything I wanted in a virtual phone solution for managing incoming calls and messages.

“helpful voicemail transcription”

Pros

The ability to turn voicemail into text has been really useful for me even when the original recording isn't very clear. Signing in and out is quick and having texting available gives me another easy way to reach people.

Cons

The call logs are hard to interpret when I'm trying to confirm whether a number actually called us. The website interface for managing active or existing calls isn't very simple either. About once a week, I end up having to uninstall and reinstall the app on my phone just to keep it running properly. I usually know it's time to do that when the system won't let me answer a call and instead keeps repeating prompts about which numbers to press for different actions.

“fantastic support and flexible setup”

Pros

Having messages come through by text or voicemail makes things really convenient for me. I can set up extensions for several people, add or search for phone numbers and manage a lot from one place. Whenever I've needed help, customer service has responded incredibly quickly and connected me with higher-level support when necessary. They even offered a refund for a service I wasn't actually receiving which I had mistakenly assumed I was. There was no arguing or unnecessary back-and-forth and they simply worked to make things right.

Cons

Feature I'd still like to see is a lower price for international return calls. Since we're an international company, there are extra charges when my Irish therapist returns calls through the service.

“affordable faxing with helpful support”

Pros

It's great feature is affordable pricing and the dashboard is simple to navigate. I also appreciate having unlimited extensions, the excellent customer support and the convenience of receiving faxes directly in my email.

Cons

One thing missing is the ability to send and receive text messages which a lot of businesses rely on now. There also haven't been any noticeable feature updates since I started using the service a few years ago. On rare occasions, a call does not go through for no clear reason and the interface feels like it could use a visual refresh without losing some of the advanced tools. I also had to switch back to the old interface to use the Informational Extensions feature.