Last Updated
Overview
Guestmeter helps hospitality businesses elevate customer experience by automating feedback collection and service recovery. While primarily focused on hotels and resorts, the tool’s implementation may require slight customization for other service industries. Overall, it is an essential tool for operations of all sizes seeking to improve guest satisfaction.
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Starting Price
$79
/month (SMALL PLAN)
Guestmeter Specifications
Customer Feedback Surveys
Analytics And Reporting
Escalation Management
Email Management
What Is Guestmeter?
Guestmeter is a dedicated customer service software solution built to solve key pain points in the hospitality industry. It empowers businesses to efficiently gather guest feedback, resolve issues in real-time, and enhance operational workflows. The platform offers guest experience automation functionality to streamline communications and the hotel QR code survey feature to capture valuable insights at key journey touchpoints. By acting swiftly on feedback, businesses can proactively manage their reputation and increase repeat bookings.
Guestmeter Pricing
Guestmeter price plans are as follows:
- SMALL PLAN: $79/month
- MEDIUM PLAN: $99/month
- LARGE PLAN: $119/month
Disclaimer: The pricing is subject to change.
Guestmeter Integrations
Guestmeter integrates with the following tools and platforms:
- Zapier software
- Stayntouch PMS
- Mews
- Cloudbeds
- HotelRunner
- SiteMinder
Who Is Guestmeter For?
Guestmeter is ideal for the following:
- Hotels
- Restaurants
- Guesthouses
- Tour and attraction companies
- Car rentals
Is Guestmeter Right For You?
Guestmeter is a highly recommended solution for businesses in the hospitality and service sector, prioritizing customer service that yields measurable improvements in guest satisfaction. Its specialized focus on guest feedback, automation, and reputation management allows it to serve as a comprehensive tool, differentiating it from competitors. The platform has been awarded for premium usability by FinancesOnline, making it a compelling purchase for businesses.
Still doubtful if the Guestmeter software is the right fit? Connect with our customer support staff at (661) 384-7070 for further guidance.
Guestmeter Features
The platform facilitates the scheduling and delivery of personalized messages and surveys to guests throughout their stay. This capability ensures that communication is timely and relevant, managing expectations and collecting sentiment data efficiently.
Guestmeter allows for custom survey creation and multi-channel distribution. This ensures that the organization can systematically measure and track key performance indicators related to service quality and overall guest delight.
The system centralizes online feedback from various platforms like Google and Tripadvisor into a single dashboard. It provides real-time alerts and utilizes semantic analysis to categorize reviews, enabling timely responses and targeted service improvements.
Guestmeter enables businesses to send embedded survey invitations directly to guests’ inboxes, often triggered by a check-out. Guests can respond instantly to the first question within the email, driving higher participation rates and improving feedback collection efficiency.
