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Overview
Guestmeter helps hospitality businesses elevate customer experience by automating feedback collection and service recovery. While primarily focused on hotels and resorts, the tool’s implementation may require slight customization for other service industries. Overall, it is an essential tool for operations of all sizes seeking to improve guest satisfaction.
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Starting Price
$79
/month (SMALL PLAN)
Guestmeter Specifications
- Customer Feedback Surveys
- Analytics And Reporting
- Escalation Management
- Email Management
What Is Guestmeter?
Guestmeter is a dedicated customer service software solution built to solve key pain points in the hospitality industry. It empowers businesses to efficiently gather guest feedback, resolve issues in real-time, and enhance operational workflows. The platform offers guest experience automation functionality to streamline communications and the hotel QR code survey feature to capture valuable insights at key journey touchpoints. By acting swiftly on feedback, businesses can proactively manage their reputation and increase repeat bookings.
Guestmeter Pricing
Guestmeter price plans are as follows:
- SMALL PLAN: $79/month
- MEDIUM PLAN: $99/month
- LARGE PLAN: $119/month
Disclaimer: The pricing is subject to change.
Guestmeter Integrations
Guestmeter integrates with the following tools and platforms:
- Zapier software
- Stayntouch PMS
- Mews
- Cloudbeds
- HotelRunner
- SiteMinder
Who Is Guestmeter For?
Guestmeter is ideal for the following:
- Hotels
- Restaurants
- Guesthouses
- Tour and attraction companies
- Car rentals
Is Guestmeter Right For You?
Guestmeter is a highly recommended solution for businesses in the hospitality and service sector, prioritizing customer service that yields measurable improvements in guest satisfaction. Its specialized focus on guest feedback, automation, and reputation management allows it to serve as a comprehensive tool, differentiating it from competitors. The platform has been awarded for premium usability by FinancesOnline, making it a compelling purchase for businesses.
Still doubtful if the Guestmeter software is the right fit? Connect with our customer support staff at (661) 384-7070 for further guidance.
Guestmeter Features
Guest Experience Automation
The platform facilitates the scheduling and delivery of personalized messages and surveys to guests throughout their stay. This capability ensures that communication is timely and relevant, managing expectations and collecting sentiment data efficiently.
Guest Satisfaction Management
Guestmeter allows for custom survey creation and multi-channel distribution. This ensures that the organization can systematically measure and track key performance indicators related to service quality and overall guest delight.
Reputation Management
The system centralizes online feedback from various platforms like Google and Tripadvisor into a single dashboard. It provides real-time alerts and utilizes semantic analysis to categorize reviews, enabling timely responses and targeted service improvements.
Email Surveys
Guestmeter enables businesses to send embedded survey invitations directly to guests’ inboxes, often triggered by a check-out. Guests can respond instantly to the first question within the email, driving higher participation rates and improving feedback collection efficiency.
Pros And Cons of Guestmeter
Pros
Helps improve guest satisfaction
Provides a user-friendly interface
Excellent customer support
Cons
Documentation gaps may hinder user workflows
Constant updates may reduce feature adaptation
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Frequently Asked Questions
Who are the typical users of Guestmeter?
Guestmeter features support businesses, like hotels, restaurants, guesthouses, tour and attraction companies, and car rentals.
Does Guestmeter have a mobile app?
No, Guestmeter does not offer a dedicated mobile app.
What level of support does Guestmeter offer?
Guestmeter offers support via email. Users can also fill out an online form to get in touch with the team.
What other apps does Guestmeter integrate with?
Guestmeter integrates with Zapier software, Stayntouch PMS, Mews, Cloudbeds, HotelRunner, and SiteMinder software.
Does Guestmeter offer an API?
Yes, Guestmeter does offer an API.
What language does Guestmeter support?
Guestmeter supports the English language.
What types of Guestmeter pricing plans are available?
Guestmeter offers three pricing plans: SMALL PLAN ($79/month), MEDIUM PLAN ($99/month), and LARGE PLAN ($119/month). Receive a personalized Guestmeter cost estimate specific to your organization.