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Overview
HaloITSM is an AI-powered IT service management platform that supports incidents and request workflows to improve service delivery. While the initial setup can take time, its ITIL-aligned modules, flexible workflows, and self-service tools provide lasting value for growing IT teams and service providers.
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Starting Price
Custom
HaloITSM Specifications
Self-Service Portal
Knowledge Base
SLA Management
Escalation Management
What Is HaloITSM?
HaloITSM is a cloud-based IT Service Management (ITSM) solution that helps organizations manage incidents, change requests, and service delivery across departments. Its AI-powered automation and ITIL-aligned modules support ticketing, problem resolution, and configuration management within a single platform. These capabilities help reduce manual effort and improve consistency across IT operations. This makes HaloITSM suitable for growing teams managing complex service environments.
HaloITSM Pricing
HaloITSM cost is typically agent-based and billed per user, per month. Pricing commonly starts around $49.00/agent/month for cloud or on-premise deployment. Larger organizations often receive custom quotes tailored to agent count and deployment needs.
Disclaimer: The pricing has been sourced from third-party website and is subject to change.
HaloITSM Integrations
The software supports integration with multiple systems and tools to extend its service management capabilities and streamline workflows. Notable integrations include:
- Aquera
- Cisco Webex
- Forethought
- BigPanda
- ChatGPT
Who Is HaloITSM For?
HaloITSM is ideal for a range of industries and sectors, including:
- Legal
- Retail
- Healthcare
- Insurance
- Education
Is HaloITSM Right For You?
Do you struggle with scattered IT systems, disjointed processes, or delayed support workflows? HaloITSM addresses these challenges by unifying incident and change management within a single platform. It helps reduce operational silos, lowers manual effort, and improves visibility across IT operations. The platform’s self-service portal supports service teams by improving request handling efficiency. Built with enterprise-grade security in mind, HaloITSM follows ISO-aligned compliance practices, enabling standardized and consistent support delivery across regulated environments.
HaloITSM Features
HaloITSM’s incident management module follows ITIL-aligned practices to support structured ticket logging, categorization, SLA tracking, and escalation workflows. Automation helps route and prioritize incidents more efficiently. It enables IT teams to respond faster and maintain consistent handling of service disruptions across the organization.
The knowledge base allows the creation of searchable documentation, richly formatted articles, and canned responses. Agents and users can quickly find solutions or request help, reducing the need for repetitive tickets and improving support efficiency.
HaloITSM features a customizable, white-label self-service portal where users raise tickets, search the knowledge base, and request services. This empowers end users to find answers independently, minimizing support workload and improving user satisfaction.
Beyond incident handling, HaloITSM software helps track recurring issues, investigate root causes, manage changes, and plan releases. This ensures consistent, standardized change workflows and reduces the risk of repeat incidents or service disruptions, improving long-term stability.
With auto-asset discovery and a built-in Configuration Management Database (CMDB), it automatically identifies and tracks all configuration items and assets. This gives teams full visibility over hardware/software inventory, dependencies, and asset lifecycle, improving auditability and simplifying asset management.
