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Overview
Helpviser is a niche CRM and Help Desk platform created exclusively for Envato Authors. While features, such as bulk action can be improved further, the tool offers a UX-optimized Ticketing System with built-in Envato Purchase Code Verification, thereby outweighing the limitation.
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Starting Price
Custom
Helpviser Specifications
- CRM Integration
- Canned Responses
- Analytics And Reporting
- Customer Feedback Surveys
What Is Helpviser?
Helpviser is an all-in-one CRM and support system specifically built by and for Envato Authors (creators who sell digital items on marketplaces like ThemeForest and CodeCanyon). It combines a simple but effective ticketing system with Envato-specific insights and a self-service portal (knowledge base and community forums). Its primary function is to simplify customer support, verify customer purchase codes and support periods instantly, and provide authors with comprehensive sales and customer relationship management from a single, user-friendly interface.
Helpviser Pricing
Helpviser offers the following plan:
- Envato business: $15/month
Disclaimer: The pricing is subject to change.
Helpviser Integrations
Helpviser integrates with popular services essential for Envato Authors and general business operations such as:
- Google Analytics
- Mailchimp software
- Slack software
- Envato
Who Is Helpviser For?
Helpviser is ideal for Envato author categories, such as:
- Envato Elite authors
- New Envato authors
- Authors transferring systems
Is Helpviser Right For You?
Helpviser is the right choice if you are an Envato Author looking for a system that deeply integrates with the Envato ecosystem. It eliminates the hassle of manually verifying purchase codes and provides immediate access to customer information (license type, country, past reviews) right within the ticket system. Its unique value proposition is combining CRM, Help Desk, and sales analytics into a single platform that instantly verifies a customer's right to support. Thus, making it an essential tool for streamlining support and scaling your Envato business.
Still unsure about Helpviser features? Contact us at (661) 384-7070 for further guidance.
Helpviser Features
Ticket System
Helpviser provides a simple but effective ticket system with a user-friendly interface. It features Envato login verification to confirm customer purchases and support periods instantly, displaying key customer details to the agent.
Envato Insights
This feature allows authors to track and analyze all essential Envato data, including sales, product comments, reviews, payouts, and badges. It helps authors understand their business performance from a centralized dashboard with advanced filters.
General Insights
Authors can compare Envato-specific data with broader business metrics, such as number of tickets, Google Analytics data, number of sales, and earning figures within a specific time, for deeper business analysis.
Self Service And Knowledge Base
The platform includes self service features where authors can create knowledgebase articles for public or registered customers. It also supports the management of community forums for peer-to-peer customer assistance.
Real-Time Notifications
Agents and authors receive instant system and Slack notifications for crucial Envato activity, including new sales, product comments, reviews, and badges, ensuring a rapid response to customer and business events.
Pros And Cons of Helpviser
Pros
Built-in Envato Purchase Code Verification
Combines Help Desk, CRM, and Sales Analytics in one platform
Provides real-time notifications for sales and customer actions via Slack
Cons
While features can be improved further, such as bulk action
User interface can be enhanced further
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Frequently Asked Questions
What level of support does Helpviser offer?
Helpviser offers support via support portal, knowledge base and ticket-based help.
What language does Helpviser support?
Helpviser software primarily supports English.
What types of pricing plans does Helpviser offer?
Helpviser offers a single, flat-rate SaaS subscription, marketed as the Early-Bird price of $15 monthly. Get a detailed Helpviser cost breakdown tailored to your specific requirements.
Does Helpviser offer an API?
Yes, Helpviser offers an API.
Does Helpviser have a mobile app?
No, Helpviser does not offer a dedicated mobile app.
Who are the typical users of Helpviser?
Helpviser features are used by Envato Authors, ranging from new sellers to Elite Authors with large sales data and support teams.
What other apps does Helpviser integrate with?
Helpviser supports integration with a wide range of platforms, including Google Analytics, Mailchimp, Slack, and Envato.