IntouchCX™ Platform: Pricing, Free Demo & Features

Name: IntouchCX™ Platform
Rating: 5 (1 reviews)

Last Updated Sep 1, 2026

Overview

IntouchCX™ Platform enables organizations to track customer satisfaction and streamline operational audits efficiently. Although images in reports sometimes display incorrectly, its real-time reporting and predictive analytics empower teams to make informed decisions quickly. Best suited for medium to large enterprises seeking enterprise-level CX management and insights.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

IntouchCX™ Platform Specifications

Analytics And Reporting
Customer Feedback Surveys
Knowledge Base
Self-Service Portal
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Escalation Management

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What Is IntouchCX™ Platform?

IntouchCX™ Platform is a cloud-based customer experience solution that helps businesses manage feedback, track issues, and improve service performance at scale. The software centralizes surveys and on-site evaluations, giving teams real-time visibility into customer satisfaction. Its case-management tools streamline follow-ups, while automated alerts help staff respond quickly to emerging problems. Designed for organizations of various sizes, it supports better decision-making and enhances operational consistency across multiple locations.

IntouchCX™ Platform Pricing

The IntouchCX™ Platform cost is structured around the following customizable service plans:

Compliance Inspections: Custom
Daily Operations: Custom

Request a personalized IntouchCX™ Platform pricing quote for your business today!

Disclaimer: The pricing is subject to change.

IntouchCX™ Platform Integrations

The software supports integration with multiple systems and platforms, such as:

Book a free IntouchCX™ Platform demo to learn more about its integration capabilities.

Who Is IntouchCX™ Platform For?

IntouchCX™ Platform software is ideal for a wide range of industries and sectors, including:

Restaurant
Petro-convenience
Grocery
Retail
Hospitality

Is IntouchCX™ Platform Right For You?

Are you looking for a solution to improve customer experience across multiple locations? IntouchCX™ Platform excels at turning feedback into actionable insights, streamlining audits, and ensuring compliance. Its scalable architecture, enterprise-level security, SSO, and data encryption protect your critical information, while automated alerts help resolve issues quickly.

Trusted by well-known companies, the platform’s standout analytics and multi-location management make it an ideal choice.

Still doubtful if IntouchCX™ Platform is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

IntouchCX™ Platform Features

Comments Dashboard

The software’s comments dashboard surfaces keywords instantly from feedback, audits, or inspections, enabling teams to identify critical issues quickly. This feature helps organizations take immediate action, ensuring customer concerns are addressed efficiently and consistently.

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Sentiment And Text Analytics

IntouchCX™ Platform uses sentiment and text analytics to organize unstructured feedback from text and speech with natural language processing. This feature allows businesses to understand customer opinions, uncover trends, and make data-driven improvements in service quality.

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Customer Journey Analytics

The software provides customer journey analytics to map every stage of a customer’s experience. This feature helps organizations pinpoint satisfaction drivers at each touchpoint, enabling strategic improvements that enhance overall service delivery and customer loyalty.

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KPIs And Predictive Analytics

The software offers KPIs and predictive analytics to analyze performance against key indicators. This feature supports informed decision-making by forecasting trends, identifying priorities, and guiding teams toward initiatives that maximize operational and customer experience outcomes.

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Cross-Program Analytics

The software enables cross-program analytics to integrate multiple data sources seamlessly. This feature allows businesses to conduct comprehensive evaluations of surveys, audits, or mystery shopping results, delivering actionable insights that optimize operations and customer satisfaction across locations.

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Pros And Cons of IntouchCX™ Platform

A quick look at IntouchCX™ Platform's strengths and weaknesses to
help you decide if it's the right fit

Pros

Quick access to audits and dashboards
Enables creation of customized reports easily
Time savings in data analysis workload

Cons

Dashboards can initially seem slightly confusing
Occasional bugs in new platform features

IntouchCX™ Platform Reviews

Insights from real users on IntouchCX™ Platform’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Sally W.

Food Production, N/A employees

5.0

February 2019

“Easy navigation”

Pros

Biggest advantage was how simple the system is to use. Moving through the product feels very easy and navigation is user-friendly. The software is also updated regularly and each new release seems to improve on the last. On top of that, whenever we have questions or need help, the replies are always quick and helpful.

Cons

At the beginning, the dashboards felt a little confusing and took some time to work through but the support from the Intouch team has been exceptional.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does IntouchCX™ Platform have a mobile app?

Yes, IntouchCX™ Platform has a mobile app.

What level of support does IntouchCX™ Platform offer?

IntouchCX™ Platform provides through phone, email and contact form.

Who are the typical users of IntouchCX™ Platform?

IntouchCX™ Platform features make it ideal for users in restaurant, petro-convenience, grocery, retail, and hospitality sectors, helping teams improve customer experience and streamline audits.

What types of pricing plans does IntouchCX™ Platform offer?

IntouchCX™ Platform offers customizable service plans including Compliance Inspections and Daily Operations. Get in touch for a personalized IntouchCX™ Platform price estimate.

What other apps does IntouchCX™ Platform integrate with?

The software supports integration with multiple platforms, such as Slack, and Dropbox.

Does IntouchCX™ Platform offer an API?

Yes, IntouchCX™ Platform offers an API.

What language does IntouchCX™ Platform support?

The software is available in English and French.