Knock
Last Updated
Overview
Knock enables sales teams to engage leads through real-time, multi-channel conversations with smart lead routing and CRM integration. While it may not cover all advanced messaging needs, it suits B2B companies focused on accelerating deal flow and improving communication efficiency.
Knock Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
Knock Features
Smart Lead Identification And Instant Routing
This feature automatically detects valuable insights and company details from incoming leads. Messages are then routed promptly to the appropriate representative or bot, ensuring a fast and personalized response. It helps sales teams focus on high-priority prospects without delay.
One Workspace, All Channels
The platform consolidates conversations from websites, social media, and emails into a single, integrated workspace. This eliminates the need to switch between multiple messaging apps and provides a unified view of all interactions. It streamlines communication management for sales teams.
Manager-Level Visibility And Control
Knock allows managers to monitor conversations in real time without alerting the lead. This feature offers insights into team performance and enables discreet supervision, supporting quality control and efficient resource allocation during sales activities.
Seamless Follow-Ups
The software keeps a full conversation history in one place, preventing fragmented communication across multiple channels. Both representatives and leads can reply at their convenience, supporting continuous engagement and smoother deal progression.
Pros And Cons of Knock
Pros
Enables real-time multi-channel conversations
Integrates smoothly with CRM systems
Centralizes all messaging in one workspace
Cons
Interface could benefit from visual updates
Performance might slow down during peak usage
Knock Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Smarter booking”
Pros
After switching over from Chili Piper the difference became pretty obvious. That tool could schedule meetings well enough but it didn't really account for whether someone was actually qualified which meant our AEs still wasted time on dead-end calls. Knock AI handles that much better by qualifying people first and only then letting them book through the chat.
Cons
The reminder system has also cut down our no-show rate quite a bit. We used to be at roughly 30% and now we're below 10%. Another feature that ended up being more valuable than I expected is the after-hours coverage someone can reach out at 11pm and have a real conversation instead of just filling out a form and getting a generic "we'll get back to you."
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What language does Knock support?
Knock primarily supports the English language.
Does Knock have a mobile app?
No, Knock does not offer a dedicated mobile app.
What types of pricing plans does Knock offer?
Knock price is custom-based, tailored to the organization’s specific requirements. Get a detailed Knock cost breakdown tailored to your specific requirements.
What level of support does Knock offer?
Knock offers support through WhatsApp and LinkedIn.
Does Knock offer an API?
Yes, Knock offers an API.
Who are the typical users of Knock?
Knock features are used by a wide range of industries and organizations, including finance, technology, and professional services.
What other apps does Knock integrate with?
Knock integrates with Salesforce, LinkedIn, WhatsApp, and Slack.