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Overview

kwiqreply helps businesses centralize customer communication and engagement across the WhatsApp Business API. The platform delivers bulk broadcasting and AI-powered automation but may require initial setup for complex workflows. Its unified shared inbox ensures team collaboration, instant lead funnelling, and responsive 24/7 customer support for high-volume enterprises.

kwiqreply Specifications

  • Live Chat
  • CRM Integration
  • Canned Responses
  • Analytics and Reporting

kwiqreply Features

Shared Inbox

The platform offers a unified shared inbox that centralizes all WhatsApp business conversations, removing management complexity. This feature enables any team member to access and reply to customer messages, ensuring seamless, live support and collaboration. Users can manage multiple accounts and groups easily from a single, accessible dashboard.

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WhatsApp Broadcast

This feature enables businesses to deliver personalized bulk messages and notifications instantly to segmented customer audiences. Users can send high-visibility alerts, invoices, shipment updates, and targeted catalogs using approved templates. The platform ensures a high delivery rate, helping campaigns achieve greater visibility compared to email or SMS.

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WhatsApp Automation

kwiqreply software allows users to set up automated responses to manage inbound traffic efficiently and nurture new leads instantly. The platform provides round-the-clock support by automatically solving frequently asked queries. This functionality helps minimize administrative tasks and allows human agents to focus on escalating priority customer issues quickly.

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Chatbot

Users can build, test, and run an AI-powered chatbot within minutes to provide instant 24/7 customer service in multiple languages. This feature supports rich media, runs inquiry forms, and conducts surveys to facilitate essential data gathering. The chatbot provides immediate assistance and personalized communication based on past customer data.

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Click To WhatsApp Ads

The software allows users to run highly effective Click-to-WhatsApp ads that instantly funnel new leads into a direct chat with the business. This feature is used to advertise products at scale, facilitate direct purchases, and redirect support queries for live, immediate assistance. Retargeting helps increase conversion rates and reduce the overall customer acquisition cost.

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Pros And Cons of kwiqreply

Pros

  • Unified shared inbox for all agents

  • Bulk broadcast messaging for promotions

  • Multi-account management in a single dashboard

Cons

  • Reliance on third-party API (WhatsApp) for messaging delivery

  • Integration setup may take some time

kwiqreply Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

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0%

1

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0%

Share your experience

AD
Akshay D.

Marketing and Advertising, 51-100 employees

Less than 6 months

5.0

“Very user-friendly setup”

Pros

Getting started with it is simple and even someone without a technical background can understand how to use it.

Cons

At this point, I haven't run into any issues but I'll update later if anything comes up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Frequently Asked Questions

What other apps does kwiqreply integrate with?

kwiqreply integrates with various third-party applications, such as Shopify, WooCommerce, and Zoho.

Who are the typical users of kwiqreply?

kwiqreply features are used by organizations across industries and sectors, including Healthcare, Educational institutes, and Real estate.

Does kwiqreply have a mobile app?

No, kwiqreply does not offer a dedicated mobile app.

What language does kwiqreply support?

kwiqreply primarily supports the English language.

What types of pricing plans does kwiqreply offer?

kwiqreply price starts at ₹2,500/month for the Starter plan, ₹7,500/month for the Team plan, and ₹15,000/month for the Business plan . Users can also get a detailed kwiqreply cost breakdown for the Enterprise plan.

Does kwiqreply offer an API?

Yes, kwiqreply offers an API.

What level of support does kwiqreply offer?

kwiqreply offers support through Contact forms, Email, and WhatsApp.