Last Updated
Overview
LiveHelp offers LiveHealth functionality to enable secure video consultations and patient management on a single platform. It simplifies remote care scheduling for clinics while offering GDPR-compliant privacy. Although users report that the setup process can require technical assistance, the platform’s LiveChat and multi-channel support, along with powerful analytics, efficiently centralize all communications.
Be the first one to leave a review!
No review found
Starting Price
Custom
LiveHelp Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
What Is LiveHelp?
LiveHelp is an omnichannel digital customer-care suite that brings together chat, ticketing, and messaging tools into a unified platform. It combines real-time live chat and asynchronous ticketing to help businesses serve clients efficiently by reducing delays. The LiveHelp features include LiveMessage, which consolidates instant messaging apps like WhatsApp and Telegram, ensuring customers can reach support using their preferred method. This approach allows businesses to maintain service continuity and improve resolution speed across the board.
LiveHelp Pricing
The LiveHelp cost plans are custom-made. Its LiveSuite offers the following price bundles:
- Multichannel plan: custom pricing
- Omnichannel plan: custom pricing
- Omnichannel pro plan: custom pricing
Disclaimer: The pricing is subject to change.
LiveHelp Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Microsoft Dynamics 365
- Jira software
- Google Home
- Nexi
Who Is LiveHelp For?
LiveHelp is ideal for a range of industries, including:
- E-commerce
- Financial Services
- Telecommunications
- Education
- Logistics
Is LiveHelp Right For You?
Are your service teams struggling to keep up with customer inquiries fragmented across chat, social media, and email, leading to slow response times and low satisfaction? LiveHelp solves this problem. It centralizes chats, tickets, and messages into a single suite that intelligently routes issues, helps agents respond quickly, and ensures consistent record-keeping. Many established organizations like ParcelValue already trust LiveHelp’s omnichannel suite to manage their support load, demonstrating real-world reliability.
Still not sure about LiveHelp? Contact our support team at (661) 384-7070 for further guidance.
LiveHelp Features
LiveChat enables real-time conversations with clients directly via WebChat, VideoChat, or LiveCall, offering instantaneous support. It helps convert visitors into customers and resolve queries on the spot.
This service readily converts emails and social posts into structured tickets, nurturing asynchronous communication. That allows support teams to track, manage, and resolve issues via web and email tickets and social comments, thereby skyrocketing the client experience.
LiveMessage gathers incoming messages from channels like WhatsApp, Telegram, and Instagram into a single inbox. It enables agents to respond promptly by routing messages to the appropriate operators to address potential concerns without chaos.
The software deploys AI-driven agents for chat, voice, or knowledge management to ensure personalized customer care for engaging experiences. GeniusAgents accesses organizational policies and delivers informed responses without compromising security.
Comprehensive performance monitoring with BI-style analytics and reporting helps teams track KPIs and measure response times. This allows managers to identify service trends, optimize staffing levels, and ensure continuous support quality improvement across the team.
