LiveHelp: Pricing, Free Demo & Features

Last Updated Dec 16, 2025

Overview

LiveHelp offers LiveHealth functionality to enable secure video consultations and patient management on a single platform. It simplifies remote care scheduling for clinics while offering GDPR-compliant privacy. Although users report that the setup process can require technical assistance, the platform’s LiveChat and multi-channel support, along with powerful analytics, efficiently centralize all communications.

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Starting Price

Custom

LiveHelp Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
Queue Management
Email Management
Automated Responses and Chatbots
Knowledge Base
Ticket Management
Canned Responses

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What Is LiveHelp?

LiveHelp is an omnichannel digital customer-care suite that brings together chat, ticketing, and messaging tools into a unified platform. It combines real-time live chat and asynchronous ticketing to help businesses serve clients efficiently by reducing delays. The LiveHelp features include LiveMessage, which consolidates instant messaging apps like WhatsApp and Telegram, ensuring customers can reach support using their preferred method. This approach allows businesses to maintain service continuity and improve resolution speed across the board.

LiveHelp Pricing

The LiveHelp cost plans are custom-made. Its LiveSuite offers the following price bundles:

Multichannel plan: custom pricing
Omnichannel plan: custom pricing
Omnichannel pro plan: custom pricing

Request a personalized LiveHelp pricing quote for your business.

Disclaimer: The pricing is subject to change.

LiveHelp Integrations

The software supports integration with multiple platforms, such as:

Salesforce
Microsoft Dynamics 365
Jira software
Google Home
Nexi

Book a free LiveHelp demo to learn more about its integration arrangements.

Who Is LiveHelp For?

LiveHelp is ideal for a range of industries, including:

E-commerce
Financial Services
Telecommunications
Education
Logistics

Is LiveHelp Right For You?

Are your service teams struggling to keep up with customer inquiries fragmented across chat, social media, and email, leading to slow response times and low satisfaction? LiveHelp solves this problem. It centralizes chats, tickets, and messages into a single suite that intelligently routes issues, helps agents respond quickly, and ensures consistent record-keeping. Many established organizations like ParcelValue already trust LiveHelp’s omnichannel suite to manage their support load, demonstrating real-world reliability.

Still not sure about LiveHelp? Contact our support team at (661) 384-7070 for further guidance.

LiveHelp Features

LiveChat

LiveChat enables real-time conversations with clients directly via WebChat, VideoChat, or LiveCall, offering instantaneous support. It helps convert visitors into customers and resolve queries on the spot.

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LiveTicket

This service readily converts emails and social posts into structured tickets, nurturing asynchronous communication. That allows support teams to track, manage, and resolve issues via web and email tickets and social comments, thereby skyrocketing the client experience.

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LiveMessage

LiveMessage gathers incoming messages from channels like WhatsApp, Telegram, and Instagram into a single inbox. It enables agents to respond promptly by routing messages to the appropriate operators to address potential concerns without chaos.

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GeniusAgents

The software deploys AI-driven agents for chat, voice, or knowledge management to ensure personalized customer care for engaging experiences. GeniusAgents accesses organizational policies and delivers informed responses without compromising security.

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Performance Monitoring

Comprehensive performance monitoring with BI-style analytics and reporting helps teams track KPIs and measure response times. This allows managers to identify service trends, optimize staffing levels, and ensure continuous support quality improvement across the team.

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Pros And Cons of LiveHelp

A quick look at LiveHelp's strengths and weaknesses to
help you decide if it's the right fit

Pros

Excellent integration capabilities with popular CRM systems
Effective system for consolidating email and social tickets
AI tools greatly enhance agent speed and query deflection

Cons

Performance can be slow under load/peak hours
Support gaps can slow down problem resolution

LiveHelp Reviews

Insights from real users on LiveHelp’s features,
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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What types of pricing plans does LiveHelp offer?

LiveHelp offers custom-priced plans for clients to meet organization-specific requirements. Request a personalized LiveHelp pricing quote for your business.

What other apps does LiveHelp integrate with?

LiveHelp integrates with multiple platforms, including Salesforce, Microsoft Dynamics 365, Zoho CRM, and Google Home.

Does LiveHelp have a mobile app?

Yes, LiveHelp has a dedicated mobile application for iOS and Android, allowing agents to manage chats and tickets remotely.

Who are the typical users of LiveHelp?

Typical users include organizations in e-commerce, retail, healthcare, telecom, and education industries.

What language does LiveHelp support?

LiveHelp is primarily available in Italian and English.

Does LiveHelp offer an API?

Yes. LiveHelp offers API support to integrate with CRM or custom backend systems

What level of support does LiveHelp offer?

It offers support via email, live chat, video chat, WhatsApp, and tickets.