Loox
Last Updated
Overview
Loox is a visual-centric customer service solution focused on building brand trust through automated photo and video reviews. While users may require initial training for better adoption, its high conversion impact, seamless Shopify integration, and mobile-optimized widgets make it indispensable. Overall, Loox’s social proof capabilities make it a compelling choice.
Loox Specifications
- Customer Feedback Surveys
- Analytics And Reporting
- Customer Profiles
- Automated Responses And Chatbots
Loox Features
Visual Social Proof Automation
The platform allows merchants to automatically collect authentic customer reviews containing photos and videos, providing tangible proof of product quality. This visual content builds immediate trust with potential buyers, effectively reducing purchase hesitation and helping online stores achieve higher sales.
Smart Review Request Sequences
Merchants can schedule intelligently timed email and SMS requests to reach customers when they are most likely to provide feedback. These automated workflows include customizable templates and follow-up reminders, ensuring high response rates while maintaining a professional and consistent brand.
Customizable Display Widget Library
Loox offers diverse display options, including carousels, pop-ups, and dedicated gallery pages, that integrate seamlessly with any theme. These widgets are fully mobile-optimized, allowing store owners to showcase their best testimonials in high-impact areas to maximize on-site engagement and trust.
Integrated Referral Program Tools
The software includes built-in tools that transform satisfied customers into brand advocates by rewarding them for successful recommendations. This feature leverages social proof to drive new customer acquisition, helping businesses grow organically while increasing the lifetime value of existing customers.
Visual Social Proof Upsells
This feature allows merchants to display high-converting reviews and ratings on post-purchase pages, encouraging customers to add more items to their order. By showcasing real customer satisfaction at the checkout stage, brands can effectively increase average order values.
Pros And Cons of Loox
Pros
Imports reviews before your first order
Supports seamless AliExpress product review importing
Displays manufacturer feedback from day one
Cons
Cannot edit or clean up reviews
Limited custom design for review themes
Loox Reviews
Total 15 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars87%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“User-friendly and practical”
Pros
The interface is easy and doesn't feel overly complicated like a lot of other apps out there.
Cons
It could really use more customization options. Right now, it feels pretty "one size fits all," which works fine for most businesses at first but as your company grows, you may want something that can be customized more to your needs.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Timely review management wins”
Pros
Being able to import reviews manage them and receive them right on time is essential. All of that really helps improve our clients' experience and keeps their satisfaction high!
Cons
None at all everything works very well and is simple to navigate!
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Well-integrated review platform”
Pros
Feature I appreciated most was how well everything was integrated. It worked together really nicely even though these days it feels like other review platforms have started to do a better job in that area and have pulled ahead a bit.
Cons
The biggest downside for me was switching over existing reviews. Moving previous reviews into this software was not as easy as it was with other platforms. A lot of them let you use a kind of standard import template but with this one the process didn't feel nearly as simple. In the end, I actually never imported any of my older reviews at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does Loox integrate with?
Loox integrates with TikTok Shop, Meta Shops, Google Shopping, Shopify Flow, Klaviyo, Omnisend, and Shop.
What types of pricing plans does Loox offer?
Loox offers Beginner at $12.99/month, Scale at $39.99/month, Convert at $99.99/month, and Unlimited at $299.99/month. Get a detailed Loox cost breakdown tailored to your specific requirements.
Who are the typical users of Loox?
Typical users include brands in apparel, health, electronics, decor, subscriptions, dropshipping, and DTC sectors.
What level of support does Loox offer?
Loox offers expert support via submission form and a help center.
Does Loox offer an API?
No, Loox does not offer an API.
What language does Loox support?
Loox primarily supports 21 languages, including English, Chinese, Spanish, and French.
Does Loox have a mobile app?
No, Loox does not offer a dedicated mobile app.