Lynq delivers digital relationship banking with persistent messaging, personal banker access, and AI self service. Some teams highlight a learning period during rollout; however, video chat, co browsing, and real time translation enhance service, while SOC 2 safeguards address security needs.
Lynq by Agent IQ Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Lynq by Agent IQ
Overview
Lynq is an AI-powered relationship banking platform that helps financial institutions grow by deepening relationships beyond the branch. It brings instant self-service and human expertise together so account holders get fast answers and easy access to a trusted banker in one secure experience. Lynq centralizes digital conversations across channels, equips staff with AI assistance, and provides leaders with actionable insight to improve service, sales, and loyalty.
Who it is for
Banks and credit unions that want to increase digital engagement, resolve issues faster, reduce service costs, and drive profitable growth while keeping the human touch.
Key capabilities
AI self-service
Provide instant answers for routine questions and guide simple workflows, with seamless handoff to a banker when needed.Secure, asynchronous messaging
Persistent, threaded conversations that carry context so account holders never repeat themselves.Video banking
Face-to-face sessions for lending, fraud resolution, wealth check-ins, and complex guidance.Voice calling
Inbound and outbound calls through the Lynq dashboard, with recordings and notes tied to each conversation.Co-browsing
Real-time, consent-based screen guidance to complete forms, fix issues, and drive digital adoption.File exchange
Request and share documents securely with audit trails linked to the conversation.Queues and skill-based routing
Direct inquiries to the right team or specialist, balance load, and uphold SLAs.Agent productivity assist
Suggested replies, auto tagging, translation, and AI conversation summaries to speed resolution and improve quality.Proactive outreach
SMS and push notifications for renewals, onboarding, appointments, and targeted campaigns based on events or segments.Analytics and reporting
Dashboards for topics, volume, sentiment, first contact resolution, and time to close, with exportable insights.
Benefits
Grow relationships by connecting account holders to a known banker from any channel.
Resolve faster with AI assistance, co-browsing, and precise routing.
Lower costs by deflecting routine questions and accelerating triage.
Boost digital adoption with guided support and proactive nudges.
Strengthen trust through persistent history and compliant audit trails.
Integrations
Digital banking: Q2, Narmi, Jack Henry Banno, ebankIT, FIS, Fiserv, Lumin, Apiture, and more
Business systems: CRM, ticketing, and e-signature via APIs and webhooks
Channels: Web, mobile, SMS, email, and in-app messaging
Security and compliance
SOC 2 Type II certified
Single-tenant, US-based AWS hosting
Encryption in transit and at rest
Client retains full data ownership
Access controls with MFA and SSO options
Backups with point-in-time restore and disaster recovery testing
Comprehensive audit logs and role-based permissions
Personalization and configuration
Assign a dedicated banker or team by branch, product line, or segment
Tailor hours, routing, and SLAs to your operating model
Brand the experience to match your institution’s look and feel
Configure templates, quick replies, and approval workflows
Implementation and support
Prebuilt integrations to accelerate deployment
Guided onboarding, staff training, and success playbooks
24/7/365 support with defined SLAs
Ongoing roadmap reviews and optimization
Technical details
Deployment: Cloud, single tenant
Access: Browser, iOS, Android
APIs: REST and webhooks
Languages: Multi-language UI and real-time translation
Admin: Role-based controls, audit logs, data retention settings
Lynq by Agent IQ Features
Conversations persist across sessions so account holders never need to repeat their context. Each customer can engage a designated personal banker for tailored guidance, building long term trust and supporting targeted outreach. Push notifications also keep both parties aligned on follow ups and next steps.
See How It WorksLynq’s AI resolves routine questions around the clock, reducing call volume and freeing staff for complex needs. When human assistance is required, conversations route directly to the right banker or team, with the full history intact for faster resolution and better outcomes.
See How It WorksFor detailed requests, bankers can initiate secure video chat and co browsing within the same conversation thread. This approach simplifies identity verification, assists with form completion, and improves clarity in document walkthroughs, all while maintaining compliance within institution owned channels.
See How It WorksBuilt in real time translation supports communication in more than 120 languages, enabling banks to serve multilingual communities effectively. Accessibility standards ensure consistent service for account holders with different needs, minimizing delays and creating inclusive banking experiences.
See How It WorksAggregated conversation data highlights trends in customer queries, helping leaders understand what clients need and when. With these Lynq features, institutions can better allocate staff, refine outreach strategies, and measure the impact of digital relationship banking on long term service models.
See How It Works