Median Cobrowse
Last Updated
Overview
Median Cobrowse enables support teams to provide instant visual guidance and real-time screen sharing, enhancing customer satisfaction. Some adaptation processes may require attention, but its robust security and scalable platform make it ideal for small to enterprise-level customer support teams seeking efficient issue resolution.
Median Cobrowse Specifications
- Live Chat
- Self-Service Portal
- Knowledge Base
- Phone Support
Median Cobrowse Features
Live Visitor Dashboard
The software provides a live visitor dashboard, allowing agents to monitor everyone on the website in real-time. Agents can join a customer session with a single click to instantly view their screen activity without needing any customer downloads.
Show Cursor
This feature enables agents to guide customers visually by placing the cursor directly on their screen. It helps users navigate complex pages and complete actions accurately, reducing confusion and accelerating issue resolution efficiently.
Take Full Control
The software lets agents gain full control of a visitor’s screen after approval. Agents can click, type, and interact directly, allowing for hands-on assistance that speeds problem-solving and improves the customer support experience.
Phone Mode
Median Cobrowse’s Phone Mode allows call center teams to start a screen-share session during a phone call. Customers generate a simple code to join, enabling seamless real-time guidance without interrupting the conversation.
Audio Streaming
This feature enables agents to have one-to-one audio conversations with customers directly through the website. Real-time voice communication adds a personalized touch, allowing support teams to clarify issues faster and improve overall customer satisfaction.
Pros And Cons of Median Cobrowse
Pros
Exchanging screens is comprehensive and reactive
Works smoothly, live screen sharing is very good
Solving complex user issues in real-time
Cons
Measuring co-browsing value can be difficult
Observing customer conduct during sessions is challenging
Median Cobrowse Reviews
Total 1 reviews
1
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
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3
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2
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1
Stars100%
Share your experience
Pharmaceuticals, 11-50 employees
Less than a year
“Hard to get in touch with support”
Pros
On the occasions when the system is functioning properly, it is fairly user-friendly. But the moment something goes wrong, trying to reach anyone for help turns into a nightmare.
Cons
As soon as the system stops working, getting in touch with someone is nearly impossible and email replies never seem to come. I tried several different ways to contact support and still got no response.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
3
Frequently Asked Questions
What other apps does Median Cobrowse integrate with?
The software integrates with popular tools including Intercom, Olark, Shopify, Drift, ChatBeacon, and Webflow, among others.
Does Median Cobrowse offer an API?
Yes, Median Cobrowse offers an API.
What types of pricing plans does Median Cobrowse offer?
Median Cobrowse offers a Starter Plan (Free for life), a Business Plan ($33/month), and an Expert Plan ($59/month). Get in touch for a personalized Median Cobrowse price estimate.
What language does Median Cobrowse support?
The software is available in English.
Does Median Cobrowse have a mobile app?
No, Median Cobrowse does not offer a dedicated mobile app.
What level of support does Median Cobrowse offer?
Median Cobrowse provides customer support through multiple channels, including email, contact form, and a comprehensive FAQ section.
Who are the typical users of Median Cobrowse?
Typical users who benefit from Median Cobrowse features are in the online media, information technology services, and pharmaceutical industries.