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Overview
Median Cobrowse enables support teams to provide instant visual guidance and real-time screen sharing, enhancing customer satisfaction. Some adaptation processes may require attention, but its robust security and scalable platform make it ideal for small to enterprise-level customer support teams seeking efficient issue resolution.
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Starting Price
Custom
Median Cobrowse Specifications
- Live Chat
- Self-Service Portal
- Knowledge Base
- Phone Support
What Is Median Cobrowse?
Median Cobrowse is a cloud-based web application providing real-time, interactive screen sharing for customer support teams of any size. Agents can instantly view and collaborate on a visitor’s active web page without requiring downloads. The Show Cursor feature enables visual guidance for faster, more accurate issue resolution, while Video and Audio Streaming adds a personalized touch, helping businesses build rapport and improve CSAT scores. Median Cobrowse reduces friction and enhances the overall support experience.
Median Cobrowse Pricing
The Median Cobrowse cost varies by plan and the features included in each tier. It offers three main pricing options:
- Starter Plan: Free for life
- Business Plan: $33/month
- Expert Plan: $59/month
Disclaimer: The pricing is subject to change.
Median Cobrowse Integrations
The software supports integration with multiple systems and platforms, such as:
- Intercom
- Olark
- Shopify software
- Drift software
- ChatBeacon
- Webflow software
- Belco
Who Is Median Cobrowse For?
Median Cobrowse software is ideal for a wide range of industries and sectors, including:
- Online media
- Information technology services
- Pharmaceutical
Is Median Cobrowse Right For You?
If you are a support leader aiming to eliminate customer frustration and reduce resolution times, Median Cobrowse is your ideal visual support solution. It addresses pain points like screenshot requests and confusing over-the-phone guidance by letting agents see customers’ screens instantly.
The platform offers enterprise-level scalability, robust data redaction for security, and GDPR compliance. Its success is proven with customers like Natures Sunshine and partnerships with Intercom and LiveChat, transforming support into a seamless, guided experience.
Still doubtful if Median Cobrowse is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Median Cobrowse Features
Live Visitor Dashboard
The software provides a live visitor dashboard, allowing agents to monitor everyone on the website in real-time. Agents can join a customer session with a single click to instantly view their screen activity without needing any customer downloads.
Show Cursor
This feature enables agents to guide customers visually by placing the cursor directly on their screen. It helps users navigate complex pages and complete actions accurately, reducing confusion and accelerating issue resolution efficiently.
Take Full Control
The software lets agents gain full control of a visitor’s screen after approval. Agents can click, type, and interact directly, allowing for hands-on assistance that speeds problem-solving and improves the customer support experience.
Phone Mode
Median Cobrowse’s Phone Mode allows call center teams to start a screen-share session during a phone call. Customers generate a simple code to join, enabling seamless real-time guidance without interrupting the conversation.
Audio Streaming
This feature enables agents to have one-to-one audio conversations with customers directly through the website. Real-time voice communication adds a personalized touch, allowing support teams to clarify issues faster and improve overall customer satisfaction.
Pros And Cons of Median Cobrowse
Pros
Exchanging screens is comprehensive and reactive
Works smoothly, live screen sharing is very good
Solving complex user issues in real-time
Cons
Measuring co-browsing value can be difficult
Observing customer conduct during sessions is challenging
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Frequently Asked Questions
Does Median Cobrowse offer an API?
Yes, Median Cobrowse offers an API.
What other apps does Median Cobrowse integrate with?
The software integrates with popular tools including Intercom, Olark, Shopify, Drift, ChatBeacon, and Webflow, among others.
Does Median Cobrowse have a mobile app?
No, Median Cobrowse does not offer a dedicated mobile app.
What language does Median Cobrowse support?
The software is available in English.
What types of pricing plans does Median Cobrowse offer?
Median Cobrowse offers a Starter Plan (Free for life), a Business Plan ($33/month), and an Expert Plan ($59/month). Get in touch for a personalized Median Cobrowse price estimate.
Who are the typical users of Median Cobrowse?
Typical users who benefit from Median Cobrowse features are in the online media, information technology services, and pharmaceutical industries.
What level of support does Median Cobrowse offer?
Median Cobrowse provides customer support through multiple channels, including email, contact form, and a comprehensive FAQ section.