Last Updated Nov 6, 2025
Overview
Intercom is a comprehensive AI-driven customer service solution that transforms communication with your customers. It empowers you in messaging integration, automation, and analytics and helps optimize sales, support, and engagement. Despite users initially facing difficulty with product tours, it tracks support conversations even after the user logs off.
Overall Rating
Based on 127 users reviews
4.6
Rating Distribution
Positive
93%
Neutral
6%
Negative
1%
Starting Price
Custom
Intercom Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What is Intercom?
Intercom is a sales, marketing, and customer support platform that utilizes user intelligence and behavioral targeting to acquire, engage and support customers. The solution offers targeted behavior-driven emails, push mails and in-app messages, and an integrated help desk. Intercom gives users an insight into product users and offers tools to send out personal communicators. It caters to sales teams across all industries by helping them send automatically targeted messages on a 24/7 basis along with live chatting leads to eventually convert them into customers.
Intercom offers an innovative and effective way to acquire, engage and retain customers which is ideal for the company's sales, marketing, and support teams to better connect and communicate with customers and help your business grow faster. The solution offers an extensive range of features including CRM integration, customer context keeping, call-out collaborations, chat volume management, group conversations, meeting and scheduling, routing, and qualification.
Many renowned successful companies, including Atlassian, Shopify, and New Relic use Intercom to drive their growth through chat, bots, and personalized customer communications.
Pricing:
The starting price of Intercom Engage (Messenger) plan is $49/month. Intercom Essential plans start from $136/month, and Pro plans at $202/month. However, the software increases its rates frequently.
USP:
The app automates regular tracking of browsing behavior, Clearbit data, and referral URLs. Gives real-time metrics and indicators on running campaigns. Life info on customer details and behaviors to help users build more targeted campaigns for the desired audiences.
Support:
Support is provided via phone and web.
Product Advantages:
Depending on the account users, Intercom auto-assigns leads directly or through the round-robin-based accounts. Ability to send customizable, automated messages to users during downtime, any unexpected issues, or new offerings.
Product Limitations:
Prices spike up too frequently. Does not support right-to-left writing patterns or quote-texts.
Unsure about using Intercom? We're here to help – call us at (661) 384-7070.
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