Intercom is a comprehensive AI-driven customer service solution that transforms communication with your customers. It empowers you in messaging integration, automation, and analytics and helps optimize sales, support, and engagement. Despite users initially facing difficulty with product tours, it tracks support conversations even after the user logs off.

Intercom Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What is Intercom?

Intercom is a sales, marketing, and customer support platform that utilizes user intelligence and behavioral targeting to acquire, engage and support customers. The solution offers targeted behavior-driven emails, push mails and in-app messages, and an integrated help desk. Intercom gives users an insight into product users and offers tools to send out personal communicators. It caters to sales teams across all industries by helping them send automatically targeted messages on a 24/7 basis along with live chatting leads to eventually convert them into customers.

Intercom offers an innovative and effective way to acquire, engage and retain customers which is ideal for the company's sales, marketing, and support teams to better connect and communicate with customers and help your business grow faster. The solution offers an extensive range of features including CRM integration, customer context keeping, call-out collaborations, chat volume management, group conversations, meeting and scheduling, routing, and qualification.

Many renowned successful companies, including Atlassian, Shopify, and New Relic use Intercom to drive their growth through chat, bots, and personalized customer communications.

Experience the full range of Intercom functionalities – schedule a free demo now.

Pricing:

The starting price of Intercom Engage (Messenger) plan is $49/month. Intercom Essential plans start from $136/month, and Pro plans at $202/month. However, the software increases its rates frequently.

Reach out now to get your personalized Intercom pricing quote!

USP:

The app automates regular tracking of browsing behavior, Clearbit data, and referral URLs. Gives real-time metrics and indicators on running campaigns. Life info on customer details and behaviors to help users build more targeted campaigns for the desired audiences.

Support:

Support is provided via phone and web.

Product Advantages:

Depending on the account users, Intercom auto-assigns leads directly or through the round-robin-based accounts. Ability to send customizable, automated messages to users during downtime, any unexpected issues, or new offerings.

Product Limitations:

Prices spike up too frequently. Does not support right-to-left writing patterns or quote-texts.

Unsure about using Intercom? We're here to help – call us at (661) 384-7070.

Pros and Cons of Intercom

Pros

  • Building chat flows speeds up communication with customers and saves time
  • Streamlines the process of submitting and responding to tickets efficiently
  • Effective integrations and insightful statistics are offered promptly

Cons

  • Images can’t be sent through push notifications
  • Does not offer a vertical stack that handles both support and sales as per user reviews

Intercom Reviews

Overall Rating

4.7

46 Review(s)

Rating Distribution

5

star

(35)

4

star

(9)

3

star

(2)

2

star

1

star

July 2024

chat with employer

Anonymous

Not Specified

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Pros

I find that the majority of Healthcare staffing applications are intuitively designed and easy to navigate, providing a user-friendly experience that simplifies the process of managing staffing needs in the healthcare sector.

Cons

At times, I've noticed that the app doesn't load properly, which can be a minor inconvenience for me.

June 2024

Comprehensive and easy to lift off

Magdalena

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Particularly effective in dynamic industries like SaaS, e-commerce, and digital services. Real-time communication and delivering personalized customer interactions are unparalleled. It's a valuable tool for enhancing customer engagement and improving support efficiency. Simple to set up and expand upon, ensuring customers receive support from day one. The knowledge base is easy to navigate, and content can be created in an engaging manner, freeing up customer support specialists to focus on resolving critical issues.

Cons

I feel that it would greatly benefit lower-tier subscribers if the welcome tour feature were made accessible across all subscription levels.

June 2024

Best of the product with simple process

rohit

Information Technology and Services

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

Pros

It effectively handles both simple and advanced processes.

Cons

While the initial investment may seem high, the advanced features provide exceptionally accurate reports, making the process more valuable.

June 2024

Intercom Review

Joemar

Consumer Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The software operates smoothly without technical issues, boasting a simple user interface that enhances usability and accessibility.

Cons

The functionality of the associated application is quite limited, which has been a drawback in my experience.

June 2024

Review of Intercom

RAJ KUMAR

Accounting

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

It offers various features that simplify customer support. The software is intuitive and ideal for beginners.

Cons

For small businesses, the pricing might be perceived as slightly on the higher side, which could be a consideration.

May 2024

Fast and efficient unified response with Intercom

Seseyon

Financial Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I appreciate the live chat with customer support. Centralizing our customer data and integrating it is useful. Real-time messaging is also a feature I value.

Cons

Personally, I find all the features offered to be useful, and I haven't encountered anything that I dislike about them.

May 2024

One step ahead of competition

Rilwan

Entertainment

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Their ease of integration into our business and handling of all customer inquiries make it the best choice for us. It's also compatible with other apps we use.

Cons

So far, my experience with Intercom has been flawless; it consistently delivers a great user experience.

May 2024

Conversations with Team a breeze

Anonymous

Not Specified

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

Pros

Centralizing communication channels, such as chat, email, and social media, streamlines our workflow and boosts efficiency. Automation features help us scale customer interactions without compromising quality, while analytics provide insights into user behavior and satisfaction.

Cons

Pricing can be a bit steep for smaller teams or businesses with tighter budgets. While Intercom's support is generally responsive, occasional delays in resolving technical issues can be frustrating. Overall, though, Intercom empowers us to deliver exceptional customer experiences, though it requires careful budgeting and patience.

May 2024

Intercom is the leading support tool for innovative fast growing businesses

Lucien

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Where do I begin with Intercom? They consistently roll out world-class features to simplify support. The introduction of FinAI has solidified Intercom's position as a leader in support platforms. By integrating FinAI with Guru, we've created autonomous AI agents that support our customers, revolutionizing our scalability.

Cons

One of the challenges I've faced is not having a unified stack that handles both support and sales. While we've considered consolidating with Hubspot, which offers comprehensive support, Intercom continues to provide value within its platform.

May 2024

I recommend everyone to use this

Arkngshu

Financial Services

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

Pros

What I like most about Intercom are its messaging features.

Cons

From my perspective, there's really no reason to dislike Intercom; it stands out as the best email marketing tool available.

Frequently Asked Questions

Yes, Intercom offers an API.