Last Updated
Overview
Intercom is a comprehensive AI-driven customer service solution that transforms communication with your customers. It empowers you in messaging integration, automation, and analytics and helps optimize sales, support, and engagement. Despite users initially facing difficulty with product tours, it tracks support conversations even after the user logs off.
Intercom Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
Pros And Cons of Intercom
Pros
Building chat flows speeds up communication with customers and saves time
Streamlines the process of submitting and responding to tickets efficiently
Effective integrations and insightful statistics are offered promptly
Cons
Images can’t be sent through push notifications
Does not offer a vertical stack that handles both support and sales as per user reviews
Intercom Reviews
Total 379 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars26%
3
Stars5%
2
Stars2%
1
Stars1%
Share your experience
Joseph
Consumer Services, 51-100 employees
Less than a year
“Keeps all our emails and chats neatly organized”
Pros
Intercom keeps all our emails and chats neatly organized. The messaging is highly secure so only the right person can read each message. Plus problems do not happen often but when they do, you can get help from support right away or set up automated assistance.
Cons
Finding specific links inside the platform is pretty tough. It often shows results that are not relevant to what I am actually looking for.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rael
Information Technology and Services, 51-100 employees
More than a year
“Fin AI is my favorite!”
Pros
Fin AI is my favorite feature because it is simple to set up and enhance and it keeps getting smarter. The analytics are also very strong and their customer experience scoring system is revolutionary for our team.
Cons
There is very little I dislike. But my main wish would be for a feature to schedule replies to conversations.Our team has specific working hours and if someone is working late, we do not want to give customers the idea that we are available around the clock.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Victor
Marketing and Advertising, 11-50 employees
More than a year
“highly customizable and scalable”
Pros
We can really make Intercom our own with all the customization choices, workflow rules and integrations. Whether we want to keep things basic with just a few features or build a very intricate messaging system, it can handle it all.
Cons
While AI is clearly the future of support, it feels like all the recent updates and communications are only about AI. So I would love to see more new content and features for the non-AI parts of the platform as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does Intercom offer an API?
Yes, Intercom offers an API.
What language does Intercom support?
The software supports the English language.
What other apps does Intercom integrate with?
Intercom integrates with Jira, Twitter, Slack, circle.Io, and Hubspot.
Does Intercom offer a mobile app?
Yes, the software offers a mobile application.
What types of pricing plans does Intercom offer?
Intercom offers the following pricing plans: Essential at $39 per seat/month, Advanced at $99 per seat/month, and Expert at $139 per seat/ month. For tailored Intercom pricing, contact us right away!
Who are the typical users of Intercom?
Intercom caters to various industries and sectors, such as financial services, e-commerce, healthcare, and software and technology.