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Overview
Movidesk centralizes ticketing, chat, and SLA management for customer support teams. Although some users report occasional slow support response times, the platform provides clear ticket workflows, automation, and SLA controls, and AI-assisted responses to surface priorities. Movidesk remains a practical choice for structured support operations.
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Starting Price
Custom
Movidesk Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Movidesk?
Movidesk is a cloud-based helpdesk and service management platform designed to help businesses of all sizes. It helps streamline customer support and internal service operations. The software centralizes all customer interactions, allowing teams to efficiently track, prioritize, and resolve requests through a unified ticket management system.
Its workflow automation and self-service portal reduce manual effort, enabling faster response times and empowering customers with easy access to FAQs and knowledge-based articles. Additionally, Movidesk provides comprehensive reporting and performance metrics that give managers insight into team efficiency and customer satisfaction.
Movidesk Pricing
Movidesk price starts at R$700/month. For additional capacity, users, or modules, they offer custom quotes.
Disclaimer: The pricing is subject to change.
Movidesk Integrations
The software supports integration with multiple systems and platforms, such as:
- Jira software
- Pipedrive CRM
- Redmine software
- Active Directory
- Chatbots
Who Is Movidesk For?
Movidesk software is ideal for a wide range of industries and sectors, including:
- Retail
- Insurance
- E-commerce
- Real estate
- Technology services
Is Movidesk Right For You?
If support teams struggle with dispersed channels, slow ticket routing, or inconsistent SLA tracking, Movidesk is the right solution. It addresses those problems with unified ticketing, rule-based automation, and SLA management.
Its AI-assisted suggestions and reporting help prioritize high-impact tickets, while onboarding support aims to speed up implementation. Organizations requiring extensive native integrations should consider this support solution.
Still doubtful if Movidesk is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Movidesk Features
Movidesk centralizes incoming conversations like email, chat, and social messages, into a structured ticket system with customizable fields and views. That structure enables consistent tracking of request status and history, so agents resolve cases with full context and fewer handoffs.
The platform provides SLA contracts and timers to define response and resolution targets by ticket type. Automated escalations and SLA reports help ensure commitments are visible and measurable so teams can reduce missed SLAs and focus on high-priority cases.
Preconfigured triggers and automated actions update ticket fields, route items to queues, or send notifications based on rules. These automations reduce manual work, accelerate first response, and keep repetitive tasks consistent across agents and shifts.
This Movidesk feature captures chats from WhatsApp, Facebook Messenger, web chat and converts them into tickets for agent handling. This preserves conversation history and lets agents manage different channels from a single console for improved continuity.
Built-in AI features provide ticket summaries, sentiment indicators, and suggested replies drawn from knowledge bases. These assist agents with faster drafting and prioritization while surfacing relevant help-center articles during interactions.
