Movidesk: Pricing, Free Demo & Features (2025)

Name: Movidesk
Rating: 5 (1 reviews)

Last Updated Sep 5, 2026

Overview

Movidesk centralizes ticketing, chat, and SLA management for customer support teams. Although some users report occasional slow support response times, the platform provides clear ticket workflows, automation, and SLA controls, and AI-assisted responses to surface priorities. Movidesk remains a practical choice for structured support operations.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Movidesk Specifications

Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management

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What Is Movidesk?

Movidesk is a cloud-based helpdesk and service management platform designed to help businesses of all sizes. It helps streamline customer support and internal service operations. The software centralizes all customer interactions, allowing teams to efficiently track, prioritize, and resolve requests through a unified ticket management system.

Its workflow automation and self-service portal reduce manual effort, enabling faster response times and empowering customers with easy access to FAQs and knowledge-based articles. Additionally, Movidesk provides comprehensive reporting and performance metrics that give managers insight into team efficiency and customer satisfaction.

Movidesk Pricing

Movidesk price starts at R$700/month. For additional capacity, users, or modules, they offer custom quotes.

Request a personalized Movidesk pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Movidesk Integrations

The software supports integration with multiple systems and platforms, such as:

Jira software
Pipedrive CRM
Redmine software
Active Directory
WhatsApp
Chatbots

Book a free Movidesk demo to learn more about its integration capabilities.

Who Is Movidesk For?

Movidesk software is ideal for a wide range of industries and sectors, including:

Retail
Insurance
E-commerce
Real estate
Technology services

Is Movidesk Right For You?

If support teams struggle with dispersed channels, slow ticket routing, or inconsistent SLA tracking, Movidesk is the right solution. It addresses those problems with unified ticketing, rule-based automation, and SLA management.

Its AI-assisted suggestions and reporting help prioritize high-impact tickets, while onboarding support aims to speed up implementation. Organizations requiring extensive native integrations should consider this support solution.

Still doubtful if Movidesk is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Movidesk Features

Ticket Management

Movidesk centralizes incoming conversations like email, chat, and social messages, into a structured ticket system with customizable fields and views. That structure enables consistent tracking of request status and history, so agents resolve cases with full context and fewer handoffs.

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SLA Management

The platform provides SLA contracts and timers to define response and resolution targets by ticket type. Automated escalations and SLA reports help ensure commitments are visible and measurable so teams can reduce missed SLAs and focus on high-priority cases.

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Automation And Triggers

Preconfigured triggers and automated actions update ticket fields, route items to queues, or send notifications based on rules. These automations reduce manual work, accelerate first response, and keep repetitive tasks consistent across agents and shifts.

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Multichannel Chat Support

This Movidesk feature captures chats from WhatsApp, Facebook Messenger, web chat and converts them into tickets for agent handling. This preserves conversation history and lets agents manage different channels from a single console for improved continuity.

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AI-Assisted Responses

Built-in AI features provide ticket summaries, sentiment indicators, and suggested replies drawn from knowledge bases. These assist agents with faster drafting and prioritization while surfacing relevant help-center articles during interactions.

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Pros And Cons of Movidesk

A quick look at Movidesk's strengths and weaknesses to
help you decide if it's the right fit

Pros

Centralize channels for unified ticketing
Automate routing and SLA enforcement
Deliver an intuitive, user-friendly interface

Cons

Performance can be slow, especially when handling many tickets
Lack of sufficiently detailed agent-management

Movidesk Reviews

Insights from real users on Movidesk’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Renan A.

Not Specified, N/A employees

5.0

August 2020

“simple customization”

Pros

It's incredibly simple to use and editing or customizing it to match specific needs is very easy. It helps automate processes and also provides useful statistics.

Cons

There's still room for a few layout improvements but nothing that gets in the way of usability.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Movidesk offer an API?

Yes, it offers an API.

What types of pricing plans does Movidesk offer?

Plans start from R$700/month. Get in touch with us for a custom Movidesk cost.

Who are the typical users of Movidesk?

Typical users include organizations in retail, insurance, e-commerce, real estate and technology services.

What level of support does Movidesk offer?

Movidesk offers support through knowledge base, FAQs, and WhatsApp.

What other apps does Movidesk integrate with?

Movidesk integrates with Jira, Pipedrive, Redmine, Active Directory, WhatsApp, and chatbot modules.

What language does Movidesk support?

Movidesk’s primary product content and support are available in Portuguese. However, its knowledge base can be made available in English and Spanish.

Does Movidesk offer a mobile app?

Yes, Movidesk provides a mobile app.