Last Updated
Overview
Odigo offers a comprehensive CX platform with omnichannel communication, AI automation, and real-time analytics. Although a few users report minor interface customization limitations, its smart routing, reporting capabilities, and AI-powered tools enhance operational efficiency. Overall, it streamlines customer interactions across multiple channels.
Be the first one to leave a review!
No review found
Starting Price
Custom
Odigo Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Odigo?
Odigo is a cloud-based Customer Experience (CX) platform built for businesses managing client interactions across multiple channels. It provides omnichannel support, including voice, chat, and email, Artificial Intelligence (AI) powered automation for routing and responses, and real-time analytics to track performance. These features help teams respond faster, manage workloads efficiently, and maintain high-quality customer service.
Odigo Pricing
Odigo price is based on the duration of the subscription, with extended plans priced more affordably. It includes the following plans:
- Odigo Essential Voice: Starts at £35/month
- Odigo Essential Voice + Digital: Starts at £53/month
- Odigo Essential Voice + Digital + AI: Custom pricing
Disclaimer: The pricing is subject to change.
Odigo Integrations
Odigo supports integration with multiple systems and platforms, such as:
- Salesforce
- Pega CRM
- Google Cloud
- Verint Da Vinci AI
- Amazon Web Services
Who Is Odigo For?
Odigo software is ideal for a wide range of industries and sectors, including:
- Energy
- Financial services and insurance
- Retail
- Media and entertainment
- Public sector
- Logistics
Is Odigo Right For You?
If your business suffers from fragmented customer interactions, slow response times, or inconsistent support quality, Odigo can help solve these issues through unified channel management, AI-assisted routing, and real-time analytics.
Its scalable cloud-based architecture and global voice network suit organizations handling high volumes of contacts across regions. Additionally, Odigo’s recognition as one of just 12 Contact-Center-as-a-Service (CCaaS) providers in the 2025 Gartner Peer Insights “Voice of the Customer” for CCaaS report — and one of only two European vendors included — underscores its credibility and reliability at enterprise scale.
Still doubtful if Odigo is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Odigo Features
Omnichannel Communication
This capability consolidates voice, chat, email, and digital channels into a single interface so agents can view and manage all customer interactions consistently. This reduces silos and improves continuity across touchpoints.
Artificial Intelligence And Automation
It delivers bot, natural‑language understanding (NLU), IVR automation, and AI‑powered routing to streamline contact‑center operations. It enables 24/7 customer self‑service while reducing repetitive tasks for agents. Through real‑time analytics, conversational insights, and generative‑AI support, Odigo speeds up resolutions and improves service quality.
Routing
This feature intelligently matches incoming customer interactions with the most appropriate agent or bot based on skills, intent, and customer history. It supports strategies like skill-based, contextual, and behavioral routing to optimize workflows. This ensures faster response times, higher first-contact resolution, and improved customer satisfaction.
Performance Optimization
Odigo features real-time analytics and dashboards to track key metrics like Customer Satisfaction Score (CSAT), first-call resolution, and handling time. It includes supervision, quality monitoring, and workforce management to improve agent performance. Predictive insights help optimize staffing and enhance overall contact center efficiency.
Pros And Cons of Odigo
Pros
Supports strong Natural-Language Processing (NLP) for voice bots
Helps connect people across different locations effectively
Scalable for growing customer service operations
Cons
Queue-activity dashboard lacks rich features
May require an adjustment period for new deployments
Odigo Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Who are the typical users of Odigo?
Typical users include energy, financial services and insurance, retail, media and entertainment, public sector, logistics, and other service-heavy industries.
What level of support does Odigo offer?
Odigo offers support through email and a help request form.
What other apps does Odigo integrate with?
The platform integrates with various third-party tools, including Salesforce, Pega CRM, Google Cloud, Verint, and AWS.
Does Odigo offer an API?
Yes, it offers APIs.
What types of pricing plans does Odigo offer?
Odigo price is based on subscription duration, with plans starting at £35/month for Essential Voice, £53/month for Essential Voice + Digital, and custom pricing for Essential Voice + Digital + AI. Contact us for an Odigo cost estimate.
Does Odigo offer a mobile app?
No, Odigo doesn’t offer a mobile app.
What language does Odigo support?
The software supports English, French, and Spanish.