Chris H.
Retail, N/A employees
More than a year
“Quick setup”
Pros
Getting the review platform up and running was easy and managing everything on the backend has been simple as well.
Cons
Quizzes feature is definitely useful but the tools for building them could be more efficient.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Dan S.
Retail, N/A employees
Less than a year
“easy setup and flexibility”
Pros
For my team it is easy to use tool and making changes later to the review experience has been just as simple. It's very user-friendly overall.
Cons
At this point, we really don't have any complaints and have been very pleased with how it has worked for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cael S.
Apparel & Fashion, N/A employees
Less than 6 months
“reliable fit for us!”
Pros
Really easy to use, with a nice-looking interface and it works well with our website.
Cons
Adding something to a group takes more clicks than it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kishan D.
Cosmetics, N/A employees
Less than a year
“Direct review control is fantastic”
Pros
Being able to approve or reject reviews right inside the portal has been really useful and keeps the process much more manageable.
Cons
One thing I'd still like to see is a way to block certain customers from posting inappropriate or irrelevant reviews. We've had repeat offenders leave promotional reviews for other brands and there isn't a good way to stop that yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kate C.
Health, Wellness and Fitness, N/A employees
More than a year
“simple navigation”
Pros
Using it has been very easy. The layout is user-friendly, navigation feels simple and the dashboards are genuinely helpful.
Cons
I really don't have any complaints. It works well for our company and we plan to keep using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Chris H.
Retail, N/A employees
More than a year
“Quick setup”
Pros
Getting the review platform up and running was easy and managing everything on the backend has been simple as well.
Cons
Quizzes feature is definitely useful but the tools for building them could be more efficient.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Julian A.
Apparel & Fashion, N/A employees
More than a year
“Clean widgets”
Pros
Running a clothing brand like TITAN the review sliders have been incredibly useful for showing potential customers things like fit, quality and other details we want to highlight. Managing incoming reviews is also fantastic because everything feels very easy and simple to handle. The on-site widgets look clean, minimal and polished yet they still give shoppers plenty of helpful information. There's honestly a lot more I could say but it's one of those tools that really speaks for itself once you try everything it offers.
Cons
Honestly, I don't have any complaints at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
pausha R.
Cosmetics, N/A employees
More than a year
“easy workflow”
Pros
The biggest plus has been the customer service and the platform is very easy for both me and my team to use.
Cons
Overall, I'm satisfied with it and there really isn't anything negative that stands out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Julian A.
Apparel & Fashion, N/A employees
More than a year
“Clean widgets”
Pros
Running a clothing brand like TITAN the review sliders have been incredibly useful for showing potential customers things like fit, quality and other details we want to highlight. Managing incoming reviews is also fantastic because everything feels very easy and simple to handle. The on-site widgets look clean, minimal and polished yet they still give shoppers plenty of helpful information. There's honestly a lot more I could say but it's one of those tools that really speaks for itself once you try everything it offers.
Cons
Honestly, I don't have any complaints at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
pausha R.
Cosmetics, N/A employees
More than a year
“easy workflow”
Pros
The biggest plus has been the customer service and the platform is very easy for both me and my team to use.
Cons
Overall, I'm satisfied with it and there really isn't anything negative that stands out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Beth W.
Retail, N/A employees
More than a year
“Shopify review tools that deliver”
Pros
Getting this set up with our Shopify store was very easy and using it day to day has been just as simple. It comes with really useful features for reviewing and replying before anything is published and being able to move reviews to other products when needed has been a big plus.
Cons
One thing that has been challenging at times is importing reviews from other platforms which hasn't always been as easy as expected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Dinuk D.
Health, Wellness and Fitness, N/A employees
Less than 6 months
“Happy with the final choice”
Pros
After looking at a few different options, I ended up choosing this one and felt really good about that decision.
Cons
Price is still higher than I'd prefer so I'd definitely appreciate a better deal if possible.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Penny G.
Apparel & Fashion, N/A employees
Less than a year
“feasible review management”
Pros
Managing reviews with it has been really easy. The setup was simple the dashboard feels simple and I also appreciate that customers can rate sizing and mention whether an item feels true to size.
Cons
Nothing specific comes to mind that we dislike about it. We still have quite a few features left to make use of though and some extra guidance around surveys and quizzes would be helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Beth W.
Retail, N/A employees
More than a year
“Shopify review tools that deliver”
Pros
Getting this set up with our Shopify store was very easy and using it day to day has been just as simple. It comes with really useful features for reviewing and replying before anything is published and being able to move reviews to other products when needed has been a big plus.
Cons
One thing that has been challenging at times is importing reviews from other platforms which hasn't always been as easy as expected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Dinuk D.
Health, Wellness and Fitness, N/A employees
Less than 6 months
“Happy with the final choice”
Pros
After looking at a few different options, I ended up choosing this one and felt really good about that decision.
Cons
Price is still higher than I'd prefer so I'd definitely appreciate a better deal if possible.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Penny G.
Apparel & Fashion, N/A employees
Less than a year
“feasible review management”
Pros
Managing reviews with it has been really easy. The setup was simple the dashboard feels simple and I also appreciate that customers can rate sizing and mention whether an item feels true to size.
Cons
Nothing specific comes to mind that we dislike about it. We still have quite a few features left to make use of though and some extra guidance around surveys and quizzes would be helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Mia M.
Retail, N/A employees
More than a year
“Fantastic reviews platform”
Pros
After using it for reviews over the last few years, switching from another platform feels like one of the best decisions we made. The system is simple to work with and the support team has been excellent whenever we've needed help. We're also getting ready to roll out its Quizzes feature and we're excited to see how much more it can add to our platform. We'd absolutely recommend it to anyone looking for a reviews solution.
Cons
At this point, we honestly haven't come across any downsides and it's hard to imagine that changing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mia M.
Retail, N/A employees
More than a year
“Fantastic reviews platform”
Pros
After using it for reviews over the last few years, switching from another platform feels like one of the best decisions we made. The system is simple to work with and the support team has been excellent whenever we've needed help. We're also getting ready to roll out its Quizzes feature and we're excited to see how much more it can add to our platform. We'd absolutely recommend it to anyone looking for a reviews solution.
Cons
At this point, we honestly haven't come across any downsides and it's hard to imagine that changing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason A.
Sporting Goods, N/A employees
More than a year
“Excellent support”
Pros
Their customer service has been fantastic the review features work really well and they've recently added quiz functionality too. On top of that the pricing feels very reasonable for what's included.
Cons
I honestly haven't run into any complaints or anything I haven't liked up to this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sara E.
Food & Beverages, N/A employees
Less than 6 months
“Powerful review ecosystem”
Pros
There's a lot built into it for encouraging reviews, managing them and showing them off effectively.
Cons
It's definitely on the expensive side but it also offers add-on plugins that let you build out a broader, smarter IT ecosystem.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10