“Helpful setup”

Pros

Connecting the app to my store was easy for me and the installation steps were clearly explained. When I needed help, I could easily find the documentation and the support team was friendly and genuinely helpful.

Cons

I mainly use the app for review request emails and to show reviews on my site so for what I personally need the pricing feels a little on the high side.

“Excellent features”

Pros

There are plenty of useful features for me to work with and the service is great for the price.

Cons

There's barely anything to complain about. I may upgrade to a higher tier later on.

“Powerful features”

Pros

Platform gave me plenty of useful features right from the start. My customers have also been leaving more reviews which I think is largely because of the email solution. The onboarding experience was positive as well, with an agent walking me through everything step by step. I also appreciate having integrations such as LoyaltyLion and Klaviyo available.

Cons

Paywalls around cross-platform integrations are really frustrating. For instance, I already pay for a premium Klaviyo subscription but to actually connect it here, I'm required to move up to an even higher tier that my business needs. That means paying an added premium just to make the two systems sync. Since I'm already paying both platforms every month, it's hard to understand why I should have to pay even more.

“User-friendly app with helpful support”

Pros

We've had a really positive experience using the app. It is easy for us to work with and we've seen a noticeable increase in the number of reviews appearing on our site. The team was also very responsive and helpful when we installed the app and set up our custom email flows.

Cons

Klaviyo email integration setup was a little confusing at first but our customer success manager was very helpful, answered our questions clearly and made sure everything was installed correctly.