“Powerful features with room to grow”

Pros

It offers far more capability than I currently need which is actually reassuring. I still haven't explored everything it can do but it's nice knowing those advanced features are available as I continue learning and growing with it.

Cons

The biggest downside is the cost. Since we're still new to Shopify and figuring things out, we're not using all the features yet so paying such a high price right now feels a bit heavy.

“Simple updates”

Pros

Using it is easy and updating content as well as publishing it doesn't take much effort.

Cons

At times the discount codes provided don't work properly.

“Better value with more features”

Pros

When I started using it I found that switching over from our previous reviews provider was incredibly simple and the implementation process went very quickly. We're getting much better value for what we spend and I really appreciate the extra information we can now collect from reviewers without paying anything additional. The added options for reviewers, like video submissions and Q&A, have been a big plus as well.

Cons

We ran into a few minor issues along the way, like duplicate reviews being submitted but every one of them was resolved.

“Review capture game changer”

Pros

Switching to this has made collecting and sharing reviews through our email system much more effective and showing them on our homepage as well as individual product pages has been a big win. The level of detail it gathers, along with customer photos and videos, has really changed the way we present feedback. Another big plus is the new integration with Klaviyo which we use for email marketing. I'd definitely recommend it.

Cons

One thing I'd still love to see is the ability to share reviews across our two websites without having to duplicate them.

“highly recommended!”

Pros

Using it feels very easy and it offers plenty of options for managing reviews.

Cons

I'm very satisfied with this software and don't need anything changed.

“Sleek features and fast support”

Pros

Right from the start the platform has been very simple to use and the features feel polished and work exactly as expected. The team has also been incredibly helpful, replying quickly whenever we've had a question or run into a problem.

Cons

It's a relatively basic product so it doesn't include some of the capabilities you'd get from more heavy-duty competitors. Even with that, it still offers really strong value for the price.

“Excellent value for UGC”

Pros

Considering the price, it's hard to beat. I spent thousands on Yotpo and that ended up feeling like a complete waste for what was basically just an email sender.

Cons

The one thing I'd change is having all uploaded images stored in some kind of drive or library. Right now, I can't even download them from the backend to use for the business which defeats the whole purpose of collecting user-generated content.

“Unclear email flow”

Pros

The interface is user-friendly and the Gorgias integration is a nice touch.

Cons

Pricing is way too high and the email workflow is very confusing to follow.

“Review automation that delivers”

Pros

Running a small, busy team means anything that saves time matters and the automated review request emails have been genuinely helpful for us. The ability to syndicate reviews across different websites has also been a really valuable feature.

Cons

I'd still love to see more reporting options so it's easier to spot trends and share customer insights across different teams.

“DTC feedback changed everything”

Pros

Moving to DTC is becoming essential for how most businesses handle orders and getting instant feedback on products creates a much better buying journey for other customers. It has truly been a game changer for us. The overall shopping experience has improved and we're really excited that we decided to make the switch.

Cons

At this point there's nothing we dislike about it. We're very happy with it.

“Works well for my company”

Pros

Navigation is easy, it's simple to use and overall the software performs reliably.

Cons

One limitation is that it has to be accessed through Shopify rather than a standalone website so my social media manager can't upload reviews to Facebook unless I give her Shopify access. Compared with Yotpo, sharing to a Facebook page also has to be done manually. On top of that the Klaviyo integration is locked behind the $299/month Power plan which is more expensive than I can justify.

“Quick setup and helpful support”

Pros

I was able to get started quickly and begin sending emails for review generation right away. The customer service team was very helpful with the setup and integration and overall, I've been very pleased with the software.

Cons

Haven't run into any downsides with my experience.

“Works flawlessly with Google Shopping”

Pros

Connecting this to our website and Google Shopping feed took very little time for me. Customers actually respond to the review emails without needing discounts which has been a big plus. The email process is simple for them and they can easily upload their own product photos. Setup was not complicated and everything just works.

Cons

Reporting has been added now which we definitely appreciate but it wasn't available when we first launched. We'd also really like to see a direct integration with Freshdesk since that's the customer service app we use.

“user-friendly tool”

Pros

From the beginning, I found the software easy to get running and both our team and customers have had a very user-friendly experience with it.

Cons

There's nothing coming to mind that we dislike about it.

“Customizable reviews that boost sales”

Pros

Right away the software felt like a great match for my store. I can customize the design to fit my theme and customers can leave detailed reviews with information like clothing size ordered size and body type. That information has been really helpful for shoppers deciding which products may work best for them. I also like having connections with many other programs.

Cons

Only downside is that I wish I had discovered it sooner for my store! Other than that, I'm completely happy with this app.

“Better reviews and engagement”

Pros

Our team and customers have found the review process easy to manage with this software. Since switching over, we've seen a big increase in reviews, along with stronger UGC and engagement. The onboarding also went very well especially after coming from a more expensive app.

Cons

There's nothing here I dislike. If you need product reviews on your site, this is an excellent option and the pricing is hard to beat.

“Affordable email requests”

Pros

Sending review requests through Klaviyo has worked really well for us and the pricing has been very affordable too.

Cons

Connecting Klaviyo with the software was pretty difficult!!

“Simple review management win”

Pros

Publishing or rejecting reviews takes very little effort for me and responding publicly or privately is just as easy. The layout makes it simple for anyone to use even if they aren't very comfortable with technology.

Cons

Honestly, I don't have any complaints. Out of all the Shopify apps we use, this has been the most effortless one to manage, kudos to the team!

“Clean review collection that works”

Pros

Customers have a clean and quick way to leave reviews through this platform which has worked well for us. We don't use every integration available but I like having those options when we need them. Customer support has been excellent, exporting files is easy and I really haven't had any complaints.

Cons

Nothing really stands out as a downside. I know some other platforms offer more features than it does but we do not need anything beyond what this one already provides.

“Excellent support”

Pros

Whenever we've needed help the customer service has been outstanding. I also like being able to customize emails, use the pre-filled suggestions and automate the rewards process.

Cons

One thing we've noticed is that reviews tend to arrive in waves during the week. That may be because the system is optimizing the best time to collect them and if that's the reason then it makes sense to keep it that way. Otherwise, we'd love the option to make the flow more consistent or adjust it ourselves in the backend.