Last Updated
Overview
OMQ is a complete AI solution for automating customer service across chat, email, and web forms. While the product suite may require setup effort for full automation, it overall reduces workload and boosts response speed significantly.
Overall Rating
Based on 4 users reviews
4
Rating Distribution
Positive
75%
Neutral
25%
Negative
0%
Starting Price
Custom
OMQ Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is OMQ?
OMQ is an AI-powered tool that automates customer service across all digital channels, from email, chat, and help pages to contact forms. It helps businesses reduce manual support workload, respond instantly to customer inquiries, and improve satisfaction through a consistent, 24/7 assistant. The system is general data protection regulation (GDPR)-compliant, fast to integrate, and works in over 30 languages.
Its product suite includes a ChatGPT-level chatbot, email bot, AI agents, an intelligent help page, a smart contact form, and a ticket system assistant. Together, these tools enable companies to automate customer service processes, thereby ensuring higher service quality at scale.
OMQ Pricing
OMQ offers flexible pricing plans that cater to businesses of all sizes, including:
- Starter – €160/month
- Essential – €490/month
- Business – €1,300/month
- Corporate – €3,000/month
- Flex – Custom pricing
Disclaimer: The pricing is subject to change.
OMQ Integrations
OMQ supports integrations with numerous third-party tools, including:
- Zendesk suite
- Freshdesk software
- Shopware
- Greyhound
- OTRS
Who Is OMQ For?
OMQ caters to a wide range of industries and sectors, including:
- E-commerce
- Marketplace
- Public institutions
- Transport
Is OMQ Right For You?
If your company handles a high volume of customer inquiries via email, chat, or contact form, OMQ may be the right fit. It is designed to streamline support by automating repetitive tasks and managing large request volumes efficiently. OMQ offers ChatGPT-powered responses and instant website import for quick knowledge base setup.
It also provides comprehensive performance reports to help businesses reduce support load and improve query resolution across multiple channels. Its AI agents can automate over repetitive customer service processes, boosting operational efficiency while maintaining fast, high-quality support.
Still unsure if OMQ software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
OMQ Features
OMQ Product Suite
The platform’s AI-powered features, such as chatbot, help page, email bot, and contact form, work together to automate up to 80% of the customer service tasks. This significantly reduces manual workload and delivers instant, consistent support across all digital channels.
Instant Website Import
OMQ allows websites to import their entire content into the knowledge base with a single click. This allows the help pages, chatbots, and contact forms to answer repetitive queries instantly and reduce overall service volume.
Multi-Channel And Multi-Language Reach
OMQ connects seamlessly across email, chat, help pages, and ticket systems, responding to customer queries simultaneously in over 30 languages. This ensures consistent support at every digital touchpoint, around the clock.
Advanced Automation With AI Agents
OMQ AI agents automate backend workflows without human input, executing service tasks and customer processes independently. This eliminates manual effort, increases speed, and allows support teams to focus on more complex requests.
Pros And Cons of OMQ
Pros
Reduces manual support team workload
Provides real-time performance analytics
Continuous learning via centralized knowledge base updates
Cons
Limited self-service customization options
Responses may be outdated and less accurate
OMQ Reviews
Total 4 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars25%
4
Stars50%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Enterprise, 500+ employees
Less than a year
“Advanced AI capabilities”
Pros
It makes it easy to automate customer support without needing a human to step in. It can handle even complex queries on its own, giving customers quick and accurate answers. This not only improves service but also reduces the workload on our team.
Cons
We often have to adjust our questions to get the exact answers were looking for, which can be a bit frustrating
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Computer Software, 11-50 employees
Less than a year
“User friendly and Good Support”
Pros
Setting up OMQ is simple and once it is running, it delivers responses in no time. Overall the system runs smoothly with minimal effort making it the best tool for businesses like ours looking to enhance their customer service.
Cons
It has some limitations when it comes to customization. Sometimes the AI does not fully understand what�s being asked, leading to less accurate responses. This can be especially challenging when dealing with complex queries.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Small Business, 11-50 employees
Less than a year
“Decent tool, it works fine”
Pros
This tool integrates very easily with our CRM and helpdesk tools so all customer interactions are in one place. Plus it really shines in automating customer service, helping businesses save time while ensuring customers get the answers they need quickly.
Cons
Well it is great for customer service, but it struggles with more general conversations. It relies on predefined answers so it does not always provide deep, personalized insights. While it excels at handling customer related queries, it is less flexible in other areas.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Does OMQ have a mobile app?
No, OMQ does not offer a mobile application.
Who are the typical users of OMQ?
OMQ caters to a wide range of industries and sectors, including e-commerce, marketplaces, public institutions, software, and transport.
Does OMQ offer an API?
Yes, OMQ offers an API.
What types of pricing plans does OMQ offer?
OMQ offers flexible pricing plans billed annually to accommodate businesses of all sizes, including Starter at €150/month, Essential at €450/month, Business at €1,200/month, Corporate at €2,800/month, and Flex with custom pricing. Get in touch with us for a tailored OMQ cost estimate.
What other apps does OMQ integrate with?
OMQ integrates with numerous third-party tools such as Zendesk, Shopware, Greyhound, and OTRS.
What languages does OMQ support?
OMQ supports over 30 languages, including Turkish, Japanese, German and more.
What level of support does OMQ offer?
OMQ offers support through a ticketing system and knowledge base center.