Overview
OMQ is a complete AI solution for automating customer service across chat, email, and web forms. While the product suite may require setup effort for full automation, it overall reduces workload and boosts response speed significantly.
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Starting Price
Custom
OMQ Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is OMQ?
OMQ is an AI-powered tool that automates customer service across all digital channels, from email, chat, and help pages to contact forms. It helps businesses reduce manual support workload, respond instantly to customer inquiries, and improve satisfaction through a consistent, 24/7 assistant. The system is general data protection regulation (GDPR)-compliant, fast to integrate, and works in over 30 languages.
Its product suite includes a ChatGPT-level chatbot, email bot, AI agents, an intelligent help page, a smart contact form, and a ticket system assistant. Together, these tools enable companies to automate customer service processes, thereby ensuring higher service quality at scale.
OMQ Pricing
OMQ offers flexible pricing plans that cater to businesses of all sizes, including:
- Starter – €160/month
- Essential – €490/month
- Business – €1,300/month
- Corporate – €3,000/month
- Flex – Custom pricing
Disclaimer: The pricing is subject to change.
OMQ Integrations
OMQ supports integrations with numerous third-party tools, including:
- Zendesk suite
- Freshdesk software
- Shopware
- Greyhound
- OTRS
Who Is OMQ For?
OMQ caters to a wide range of industries and sectors, including:
- E-commerce
- Marketplace
- Public institutions
- Transport
Is OMQ Right For You?
If your company handles a high volume of customer inquiries via email, chat, or contact form, OMQ may be the right fit. It is designed to streamline support by automating repetitive tasks and managing large request volumes efficiently. OMQ offers ChatGPT-powered responses and instant website import for quick knowledge base setup.
It also provides comprehensive performance reports to help businesses reduce support load and improve query resolution across multiple channels. Its AI agents can automate over repetitive customer service processes, boosting operational efficiency while maintaining fast, high-quality support.
Still unsure if OMQ software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
OMQ Features
The platform’s AI-powered features, such as chatbot, help page, email bot, and contact form, work together to automate up to 80% of the customer service tasks. This significantly reduces manual workload and delivers instant, consistent support across all digital channels.
OMQ allows websites to import their entire content into the knowledge base with a single click. This allows the help pages, chatbots, and contact forms to answer repetitive queries instantly and reduce overall service volume.
OMQ connects seamlessly across email, chat, help pages, and ticket systems, responding to customer queries simultaneously in over 30 languages. This ensures consistent support at every digital touchpoint, around the clock.
OMQ AI agents automate backend workflows without human input, executing service tasks and customer processes independently. This eliminates manual effort, increases speed, and allows support teams to focus on more complex requests.
