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Overview
Pubble helps teams streamline customer support with live chat, real-time messaging, community Q&A, and mobile apps. While full feature setup may take some effort, it enables faster responses and better collaboration. Overall, it is a reliable solution for businesses seeking efficient, real-time customer engagement.
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Starting Price
Custom
Pubble Specifications
Live Chat
Omnichannel Support
Canned Responses
Analytics and Reporting
What Is Pubble?
Pubble is a versatile customer support platform that streamlines communication via live chat and real-time messaging directly on a company's website. Its core feature, the Pubblebot, delivers instant, automated responses to repetitive customer questions, drastically reducing the support team's workload and operational costs. Furthermore, Pubble offers website visitor tracking and proactive chat to instantly engage high-value prospects. This combination of automation and real-time support ensures rapid service resolution and enhances customer satisfaction across all business sizes.
Pubble Pricing
The Pubble cost is structured around the following plans:
Pubble for Customer Support
- Free plan: €0 for 100 monthly conversations
- Business 250: €50/month for 250 monthly conversations
- Business 500: €100/month for 500 monthly conversations
- Business 1000: €200/month for 1000 monthly conversations
- Enterprise: Custom pricing for 1000+ monthly conversations
Pubble for Live Events
- Event 50: €60
- Event 100: €120
- Event 250: €240
- Event 500: €360
- Event 1000: €600
Disclaimer: The pricing is subject to change.
Pubble Integrations
The software supports integration with various platforms, such as:
- Instagram software
- Slack software
- Teamwork Desk
- Help Scout
Who Is Pubble For?
Pubble software is ideal for organizations across a wide range of industries and sectors, including:
- Food and beverage
- Education
- Media
- Energy
- Technology
- Aviation
Is Pubble Right For You?
Pubble is ideal if you require an all-in-one, mobile-enabled solution to build real-time community engagement directly on your site. The platform enables live chat and provides the crucial flexibility for agents to reply on their own schedule via mobile apps. It is suitable for organizations seeking a messaging platform that simplifies customer support and enables faster response times.
Still unsure if Pubble software is right for you? Call us at (661) 384-7070 for personalized guidance.
Pubble Features
This feature allows users to automate repetitive support tasks, providing instant answers to frequently asked questions and collecting basic user information. Pubblebot streamlines daily operations, reduces support teams' workload, and ensures consistent, timely responses to customers across all communication channels.
The software provides seamless synchronization across desktop, mobile, and web applications. Persistent conversations ensure no information is lost when switching devices. Users can continue discussions without interruptions, maintaining context and improving the customer experience by keeping all interactions accessible and up to date in real time.
Users can engage with customers instantly through live messaging integrated directly into website pages. Messages appear immediately in the moderator app, allowing teams to respond quickly. This feature enhances customer satisfaction by enabling timely support, faster query resolution, and improved real-time communication.
This feature allows teams to collaborate efficiently by assigning questions, sharing insights, and involving multiple colleagues in responses. Users can coordinate across departments, streamline workflows, and provide accurate answers faster. Team messaging supports collaborative problem-solving, ensuring customer queries are addressed effectively.
The software offers a unified dashboard that tracks customer interactions and team performance. Users can access detailed metrics to measure engagement, monitor trends, and make informed decisions. Analytics empowers organizations to optimize support strategies, improve response efficiency, and enhance overall customer satisfaction.
