Last Updated
Overview
Help Scout software emerges as the ultimate solution for seamless customer support. Packed with features like shared inboxes, automation, and reporting, it transforms businesses by elevating customer interactions, streamlining support processes, and propelling success. Elevate your customer support with Help Scout now.
Overall Rating
Based on 60 users reviews
4.4
Rating Distribution
Positive
83%
Neutral
15%
Negative
2%
Starting Price
Custom
Help Scout Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What is Help Scout?
Overview
Help Scout CRM is a cloud-based customer support platform designed for businesses seeking streamlined communication. Tailored to diverse industries, it excels in providing collaborative solutions for managing customer inquiries through a shared inbox and knowledge base. Addressing issues in communication, Help Scout enhances team efficiency while delivering the required customer service.
Help Scout Pricing
- Standard: $25/user/month
- Plus: $50/user/month
- Pro: Annual only, custom quote
Help Scout Integrations
The software seamlessly integrates with various third-party applications. These include:
Who Is Help Scout For?
Help Scout is designed for businesses of all sizes across various industries and sectors. It is a good fit for companies that need a unified platform to deliver exceptional customer service. It caters to the following:
- Education
- Healthcare
- Logistics
- Manufacturing
- Media
- Professional Services
- Real Estate
- Property Management
Is Help Scout Right For You?
Widely recognized for its user-friendly interface, Help Scout stands out as a top choice for organizations aiming to centralize support operations and foster seamless collaboration. It is scalable and secure and has over 12000 customers, including companies like Spikeball, COMPASS and Mixmax. Read Help Scout reviews to know what its users think.
Still not sure if Help Scout is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
Help Scout Features
Knowledge Base
The Knowledge Base feature empowers businesses to create and manage a comprehensive self-service resource. This not only reduces support ticket volume but also enables customers to find quick solutions, improving efficiency and user experience.
Automation Workflows
Help Scout streamline repetitive tasks, saving time and reducing human error. It automates actions such as assigning tickets, sending follow-up emails, or tagging conversations, enhancing team productivity and ensuring a more efficient support process.
Reports and Analytics
Providing insightful data on team performance and customer interactions, Help Scout aids in informed decision-making. Understanding key metrics allows businesses to optimize their support strategy, identify trends, and continuously enhance the overall customer experience.
Collaboration Tools
Help Scout facilitates seamless communication among team members. Features like internal notes and mentions enable teams to share insights, resolve issues faster, and ensure a unified approach to customer support, fostering a collaborative environment that enhances overall service quality.
Pros And Cons of Help Scout
Pros
Excellent customer support
Easy to set up
Cheap to deploy
Customizable
Cons
Slight learning curve
Could offer more messaging features
System lag
Help Scout Reviews
Total 60 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars25%
3
Stars15%
2
Stars0%
1
Stars2%
Share your experience
Legal Services, 51-100 employees
Less than a year
“streamlined portal for support”
Pros
This platform has completely transformed how our team collaborates. It provides an incredibly intuitive portal where we seamlessly manage support tickets together, while simultaneously building a comprehensive knowledge base filled with practical, helpful articles that benefit everyone.
Cons
There is no easy way to turn on dark mode, email signatures sometimes look wrong because of the portal's formatting and I often have to refresh the page to see new notifications.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
10
Functionality
7
Health, Wellness and Fitness, 11-50 employees
More than a year
“helpful templates and great AI tools”
Pros
Using pre-written email templates saves us a huge amount of time. The reporting tools are great for tracking our team's work and making sure we maintain high quality. The new AI tools are also the best for helping us write polite and professional replies quickly and easily.
Cons
I feel like having a direct connection to MindBody software would be a fantastic addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“Clean and logical design”
Pros
The clean and logical design is my favorite part. New users can figure it out immediately but help guides are still right there if they are needed.
Cons
If my internet is spotty or slow, the system becomes hard to work with and I have occasionally lost email drafts I was writing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Help Scout offer an API?
Yes, Help Scout offers an API.
What language does Help Scout support?
Help Scout supports the English language.
What other apps does Help Scout integrate with?
Help Scout integrates with Gmail, Slack and Google Workspace.
Does Help Scout support mobile devices?
Yes, Help Scout supports Android and iOS devices.
What types of pricing plans does Help Scout offer?
Help Scout pricing starts at $20/user/month.
Who are the typical users of Help Scout?
The typical users of Help Scout are Education, Property Management, Healthcare, Logistics, Manufacturing, Media Professional Services, Real Estate.
What level of support does Help Scout offer?
Help Scout offers email, helpdesk, Knowledge Base, and FAQs.