Help Scout

Help Scout

49 Review(s)

Overview

Help Scout software emerges as the ultimate solution for seamless customer support. Packed with features like shared inboxes, automation, and reporting, it transforms businesses by elevating customer interactions, streamlining support processes, and propelling success. Elevate your customer support with Help Scout now.

Overall Rating

Based on 49 users reviews

4.5

Rating Distribution

Positive

88%

Neutral

12%

Negative

0%

Starting Price
Custom

Help Scout Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What is Help Scout?

Overview

Help Scout CRM is a cloud-based customer support platform designed for businesses seeking streamlined communication. Tailored to diverse industries, it excels in providing collaborative solutions for managing customer inquiries through a shared inbox and knowledge base. Addressing issues in communication, Help Scout enhances team efficiency while delivering the required customer service.

Help Scout Pricing

Help Scout software offers three main packages:
  • Standard: $25/user/month
  • Plus: $50/user/month
  • Pro: Annual only, custom quote

Help Scout Integrations

The software seamlessly integrates with various third-party applications. These include:

Who Is Help Scout For?

Help Scout is designed for businesses of all sizes across various industries and sectors. It is a good fit for companies that need a unified platform to deliver exceptional customer service. It caters to the following:

  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Media
  • Professional Services
  • Real Estate
  • Property Management

Is Help Scout Right For You?

Widely recognized for its user-friendly interface, Help Scout stands out as a top choice for organizations aiming to centralize support operations and foster seamless collaboration. It is scalable and secure and has over 12000 customers, including companies like Spikeball, COMPASS and Mixmax. Read Help Scout reviews to know what its users think.

Still not sure if Help Scout is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Help Scout Features

The Knowledge Base feature empowers businesses to create and manage a comprehensive self-service resource. This not only reduces support ticket volume but also enables customers to find quick solutions, improving efficiency and user experience.

See How It Works

Help Scout streamline repetitive tasks, saving time and reducing human error. It automates actions such as assigning tickets, sending follow-up emails, or tagging conversations, enhancing team productivity and ensuring a more efficient support process.

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Providing insightful data on team performance and customer interactions, Help Scout aids in informed decision-making. Understanding key metrics allows businesses to optimize their support strategy, identify trends, and continuously enhance the overall customer experience.

See How It Works

Help Scout facilitates seamless communication among team members. Features like internal notes and mentions enable teams to share insights, resolve issues faster, and ensure a unified approach to customer support, fostering a collaborative environment that enhances overall service quality.

See How It Works

Pros And Cons of Help Scout

Pros

  • Excellent customer support

  • Easy to set up

  • Cheap to deploy

  • Customizable

Cons

  • Slight learning curve

  • Could offer more messaging features

  • System lag

Help Scout Reviews

Total 49 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

24%

3

Stars

12%

2

Stars

0%

1

Stars

0%

Share your experience

P

Perez

Automotive, 500+ employees

More than a year

5.0
May 2024

Help Scout Helps Us Communicate with Our Customers Smoothly

Pros

I really like how easy it is to customize Help Scout. It has proven to be an excellent helpdesk solution for me.

Cons

I have no complaints about Help Scout. Help Scout is exceptional.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alice

Computer Software, 11-50 employees

More than a year

4.0
May 2024

Good helpdesk software with automation options

Pros

I found the ticket overview to be quick and efficient, with simple handling, excellent process automation options, and prompt support.

Cons

Expanding the options for certain settings related to website use would enhance the overall experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

John

Research, 500+ employees

More than a year

5.0
April 2024

Help Scout: This is an Easy to Implement and Reliable Solution

Pros

The capabilities of Help Scout are outstanding. It is easy to use and a dependable help desk solution.

Cons

Help Scout is highly effective. I have no dislikes about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Yes, Help Scout offers an API.

Help Scout supports the English language.

Help Scout integrates with Gmail, Slack and Google Workspace.

Yes, Help Scout supports Android and iOS devices.

Help Scout pricing starts at $20/user/month.

The typical users of Help Scout are Education, Property Management, Healthcare, Logistics, Manufacturing, Media Professional Services, Real Estate.

Help Scout offers email, helpdesk, Knowledge Base, and FAQs.