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Help Scout software emerges as the ultimate solution for seamless customer support. Packed with features like shared inboxes, automation, and reporting, it transforms businesses by elevating customer interactions, streamlining support processes, and propelling success. Elevate your customer support with Help Scout now.

Help Scout Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What is Help Scout?

Overview

Help Scout CRM is a cloud-based customer support platform designed for businesses seeking streamlined communication. Tailored to diverse industries, it excels in providing collaborative solutions for managing customer inquiries through a shared inbox and knowledge base. Addressing issues in communication, Help Scout enhances team efficiency while delivering the required customer service.

Help Scout Pricing

Help Scout software offers three main packages:
  • Standard: $25/user/month
  • Plus: $50/user/month
  • Pro: Annual only, custom quote

Help Scout Integrations

The software seamlessly integrates with various third-party applications. These include:

Who Is Help Scout For?

Help Scout is designed for businesses of all sizes across various industries and sectors. It is a good fit for companies that need a unified platform to deliver exceptional customer service. It caters to the following:

  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Media
  • Professional Services
  • Real Estate
  • Property Management

Is Help Scout Right For You?

Widely recognized for its user-friendly interface, Help Scout stands out as a top choice for organizations aiming to centralize support operations and foster seamless collaboration. It is scalable and secure and has over 12000 customers, including companies like Spikeball, COMPASS and Mixmax. Read Help Scout reviews to know what its users think.

Still not sure if Help Scout is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Help Scout Features

The Knowledge Base feature empowers businesses to create and manage a comprehensive self-service resource. This not only reduces support ticket volume but also enables customers to find quick solutions, improving efficiency and user experience.

how it worksSee How It Works

Help Scout streamline repetitive tasks, saving time and reducing human error. It automates actions such as assigning tickets, sending follow-up emails, or tagging conversations, enhancing team productivity and ensuring a more efficient support process.

how it worksSee How It Works

Providing insightful data on team performance and customer interactions, Help Scout aids in informed decision-making. Understanding key metrics allows businesses to optimize their support strategy, identify trends, and continuously enhance the overall customer experience.

how it worksSee How It Works

Help Scout facilitates seamless communication among team members. Features like internal notes and mentions enable teams to share insights, resolve issues faster, and ensure a unified approach to customer support, fostering a collaborative environment that enhances overall service quality.

how it worksSee How It Works

Pros and Cons of Help Scout

Pros

  • Excellent customer support
  • Easy to set up
  • Cheap to deploy
  • Customizable

Cons

  • Slight learning curve
  • Could offer more messaging features
  • System lag

Help Scout Reviews

Overall Rating

4.5

49 Review(s)

Rating Distribution

5

star

(31)

4

star

(12)

3

star

(6)

2

star

1

star

May 2024

Good helpdesk software with automation options

Alice

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Pros

I found the ticket overview to be quick and efficient, with simple handling, excellent process automation options, and prompt support.

Cons

Expanding the options for certain settings related to website use would enhance the overall experience.

May 2024

Help Scout Helps Us Communicate with Our Customers Smoothly

Perez

Automotive

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I really like how easy it is to customize Help Scout. It has proven to be an excellent helpdesk solution for me.

Cons

I have no complaints about Help Scout. Help Scout is exceptional.

April 2024

Help Scout: A Super Remarketing System for Customer Services and Helpdesk

Chrisarn

Marketing and Advertising

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Help Scout is an effective customer support tool with top-notch features. Handling customer tickets and help desk services is easy with Help Scout.

Cons

So far, I haven't encountered anything frustrating about Help Scout. Help Scout is amazing.

April 2024

Help Scout: A Comprehensive and Reliable Customer Service Solution

Oparanya

Construction

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It has been a dependable and precise help-desk and customer service solution. The features are outstanding.

Cons

I like the efficiency of Help Scout's features. I have no issues whatsoever.

April 2024

Help Scout Makes Communication with Customers Easier

Abhilash

Textiles

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Help Scout is an excellent tool for customer communications. I admire its efficient features and find it incredibly impressive.

Cons

There's nothing I dislike about Help Scout. Help Scout has been incredibly good.

April 2024

Help Scout: A Great and Friendly Helpdesk Solution

Marco

Consumer Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This helpdesk solution is fantastic because it consistently meets our expectations. I am impressed by Help Scout's reliability.

Cons

Help Scout is intuitive to use. I don't have any cons to mention about Help Scout.

April 2024

Help Scout: This is an Easy to Implement and Reliable Solution

John

Research

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The capabilities of Help Scout are outstanding. It is easy to use and a dependable help desk solution.

Cons

Help Scout is highly effective. I have no dislikes about it.

December 2023

Excellent Service

Sam

Telecommunications

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Pros

I like how dedicated they are to excellence. The new tools and features they add, along with their great design team, are highly liked.

Cons

I would like more messaging features, such as the ability to target specific users and more control over in-app messages. It would be great to run surveys and gather feedback within the app and knowledge base articles.

November 2023

Customer relationship management platform

Carine Sylvie

Consumer Services

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Pros

It automates the entire customer relations process, serving as a customer relationship management platform, live chat, and customer support ticketing system.

Cons

A plethora of functions might make it somewhat challenging for beginners to navigate the interface.

October 2023

Very Solid Ticketing System

Amanda

Health, Wellness and Fitness

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Pros

I love the ability to set up multiple mailboxes and have various emails routed into one space. Seeing when a customer has viewed an email is particularly useful, and the search option is perfect.

Cons

It occasionally disconnects from apps, and support couldn't resolve it. Desktop notifications would be extremely helpful.

View All 49 Reviews

Frequently Asked Questions

Yes, Help Scout offers an API.