Help Scout

Help Scout

49 Review(s)

Overview

Help Scout software emerges as the ultimate solution for seamless customer support. Packed with features like shared inboxes, automation, and reporting, it transforms businesses by elevating customer interactions, streamlining support processes, and propelling success. Elevate your customer support with Help Scout now.

Overall Rating

Based on 49 users reviews

4.5

Rating Distribution

Positive

88%

Neutral

12%

Negative

0%

Starting Price
Custom

What is Help Scout?

Overview

Help Scout CRM is a cloud-based customer support platform designed for businesses seeking streamlined communication. Tailored to diverse industries, it excels in providing collaborative solutions for managing customer inquiries through a shared inbox and knowledge base. Addressing issues in communication, Help Scout enhances team efficiency while delivering the required customer service.

Help Scout Pricing

Help Scout software offers three main packages:
  • Standard: $25/user/month
  • Plus: $50/user/month
  • Pro: Annual only, custom quote

Help Scout Integrations

The software seamlessly integrates with various third-party applications. These include:

Who Is Help Scout For?

Help Scout is designed for businesses of all sizes across various industries and sectors. It is a good fit for companies that need a unified platform to deliver exceptional customer service. It caters to the following:

  • Education
  • Healthcare
  • Logistics
  • Manufacturing
  • Media
  • Professional Services
  • Real Estate
  • Property Management

Is Help Scout Right For You?

Widely recognized for its user-friendly interface, Help Scout stands out as a top choice for organizations aiming to centralize support operations and foster seamless collaboration. It is scalable and secure and has over 12000 customers, including companies like Spikeball, COMPASS and Mixmax. Read Help Scout reviews to know what its users think.

Still not sure if Help Scout is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Pros And Cons of Help Scout

Pros

  • Excellent customer support

  • Easy to set up

  • Cheap to deploy

  • Customizable

Cons

  • Slight learning curve

  • Could offer more messaging features

  • System lag

Frequently Asked Questions

Yes, Help Scout offers an API.

Help Scout supports the English language.

Help Scout integrates with Gmail, Slack and Google Workspace.

Yes, Help Scout supports Android and iOS devices.

Help Scout pricing starts at $20/user/month.

The typical users of Help Scout are Education, Property Management, Healthcare, Logistics, Manufacturing, Media Professional Services, Real Estate.

Help Scout offers email, helpdesk, Knowledge Base, and FAQs.