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Overview
Quiq is a customer service messaging platform that enables businesses to connect with customers through SMS, web chat, and social channels. While it doesn’t natively integrate with some telephony systems, requiring custom setups, it still offers efficient multi-channel communication for better support outcomes.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
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Negative
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Starting Price
Custom
Quiq Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Quiq?
Quiq is a conversational engagement platform that enables brands to deliver personalized artificial intelligence (AI)-powered interactions across messaging channels like SMS, WhatsApp, Apple Messages for Business, and web chat. It supports both cloud-based and on-premises deployment, making it scalable for businesses of all sizes.
With features like intelligent chatbots, in-chat payments, and real-time analytics, Quiq helps increase customer engagement, service workload, and improve customer experience (CX) outcomes.
Quiq Pricing
Quiq offers a custom pricing model starting from $6,000/feature/month. The cost may vary depending on the business’s size, feature requirements, and implementation time.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Quiq Integrations
Quiq supports integration with multiple systems and platforms, such as:
- Oracle CRM On Demand
- Shopify software
- Salesforce
- Zendesk
- SAP CRM software
- Stripe
- Braintree
Who Is Quiq For?
Quiq software is ideal for businesses in industries such as:
- Retail and e-commerce
- Travel and hospitality
Is Quiq Right For You?
If you’re aiming to modernize customer service with secure, scalable messaging, Quiq could be the right fit for you. Its enterprise-grade platform supports AI-powered conversations across top messaging apps, featuring end-to-end encryption, SOC 2 Type II certification, compliance with the General Data Protection Regulation (GDPR), and the Health Insurance Portability and Accountability Act (HIPAA). Layered security protocols further help to enhance system reliability.
Built on a microservices architecture and hosted on AWS, Quiq also offers high availability and efficient disaster recovery.
Still doubtful if Quiq software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Quiq Features
With rich messaging features, users can send high-resolution images, emojis, buttons, carousels, and videos. It offers in-message bookings, payment transactions, and reminders to drive engagement while allowing customers to take action directly within conversations.
Omnichannel messaging allows businesses to manage conversations across SMS, WhatsApp, Instagram, Apple Messages, and web chat, within a unified interface. It saves conversation history and customer context across channels to ensure a seamless support experience.
Quiq enables its users to build and optimize AI agents using the Conversation AI Studio. It automates workflows with intelligent chatbots and routing logic to resolve inquiries faster and reduce agent workload.
Quiq integrates seamlessly with Stripe and Braintree to support secure in-messaging payments. Businesses can recover abandoned carts, streamline checkout, and improve return on investment (ROI) without leaving the conversation threat.
Quiq provides a real-time reporting dashboard with tailored metrics that help team leaders visualize performance, monitor active conversations, assess response times, and measure agent effectiveness across digital messaging channels.