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SAP CRM software enhances customer relationship management with robust analytics and integration capabilities. While initial setup and customization can take time, its scalability and deep insights into customer data are valuable for large enterprises managing diverse client bases.

SAP CRM Software Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What is SAP CRM Software?

Overview

SAP CRM software enhances customer relationship management with robust analytics and integration capabilities. While initial setup and customization can take time, its scalability and deep insights into customer data are valuable for large enterprises managing diverse client bases.

SAP CRM Software is a widely used customer relationship management and engagement automation platform that offers businesses of all sizes with robust tools to enhance and personalize their customer experience across multiple channels with a range of pre-built industry-specific marketing and sales automation, customer support, help desk, and channel management capabilities. Users are provided with both on-premise and cloud-hosted deployment options.

SAP provides applications for big data analytics, social media marketing, interaction center, web channel, and business communications management segmentation, multichannel campaigns, loyalty, and resource management modules within one unified suite. Sales automation enables businesses to capture and retain new clients and automate the sales pipeline. For marketing management, users can develop execute and manage effective marketing campaigns, and successfully score and nurture leads. Among its many capabilities include improving client satisfaction, discover new insights to boost retention rates and customer engagement, drive sales, and streamline order-to-cash processes among others.

Book your free SAP CRM software demo now to understand its functionalities.

SAP Pricing

The solution offers quote-based pricing plans. For your custom SAP CRM software price, reach out to us today!

USP

SAP uses massive data technologies to generate business-relevant insights from marketing, commerce, customer service, and sales data.

Support

Support is extended via email, phone, live support, and tickets.

Product Advantages

Useful for maintaining notes on customer issues, and orders, Assigning and updating projects is very user-friendly as well as making complex transactions.

Product Limitations

The web UI used by SAP is not only outdated but hard to use and customize.

Need assistance determining if SAP CRM software is the best choice? Call us at (661) 384-7070. 

SAP CRM Software Reviews

Overall Rating

4.6

44 Reviews

Rating Distribution

5

star

(30)

4

star

(11)

3

star

(3)

2

star

1

star

May 2024

All the data we need to improve customer experiences

David

Banking

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I found it easy to use, and being cloud-based means it doesn't affect local storage. The intelligent information provided was very effective.

Cons

I've had nothing but positive experiences using this tool so far.

April 2024

Fresh user of SAP

Keang Hoe

Chemicals

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

Pros

This system covers all our needs comprehensively; it seems almost every aspect has been considered.

Cons

The implementation process demands a substantial amount of time for all individuals to acclimate and become accustomed to the system.

April 2024

GREAT CRM Program

Meghann

Retail

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

SAP's intuitive options were a lifesaver for me as a new manager. They were incredibly helpful.

Cons

Every now and then, SAP operates at a sluggish pace, which makes entering items quickly quite challenging.

April 2024

A company's success journey

Anonymous

Not Specified

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

Pros

It's excellent for managing large amounts of customer data, integrating various sources, and tailoring to business needs.

Cons

The platform may include features that aren't fantastic, such as email. Moreover, it could benefit from a more contemporary design.

March 2024

SAP New User

Darryl A

Publishing

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

Pros

My initial experience has been positive; deployment was smoother than I anticipated.

Cons

Transitioning from other CRM software has been a learning process for us.

February 2024

Customer Service

Lundi

Consumer Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

SAP offers clear information for advisors to assist customers, making their journey much smoother.

Cons

SAP has a more traditional feel, so adapting it to new technology can be a bit challenging.

February 2024

Why SAP Customer Experience Is The Best

Enrico

Information Technology and Services

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Pros

The customer experience and service features are great. Managing contacts and tracking customer history is simple.

Cons

Using SAP Customer Experience has been incredibly smooth for me.

December 2023

SAP Customer Experience

David

Machinery

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Understanding customer history enhances customer engagement and personalizes our business relationships.

Cons

Customizing some aspects can be extensive and requires time and training to master. However, the effort pays off in the end.

October 2023

SAP Review

Megan

Information Services

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

Pros

It allows me to easily access sales orders and view customer credit limits.

Cons

Dealing with all the blocks on orders can get complicated, it crashes frequently and tends to run quite slowly.

August 2023

Oustanding

Adalberto

Construction

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Based on various client reviews and comments, SAP provides a great customer experience.

Cons

Overall, I can't think of any cons to mention.

View All 44 Reviews