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Overview
Raaft provides no-code cancellation flows that help SaaS businesses reduce customer churn through personalized retention offers. It helps deliver tangible cancellation insights quickly. Although some users found initial documentation slightly unclear, the responsive support team quickly addresses questions. The platform's intuitive interface and customizable branding streamline setup.
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Starting Price
Custom
Raaft Specifications
- Customer Feedback and Surveys
- Feedback Management
- Customer Support Ticketing
- Customer Communication Tracking
What Is Raaft?
Raaft is a cloud-based customer retention platform designed to help Software as a Service (SaaS) businesses reduce churn through customized cancellation flows. Its no-code editor enables companies to build branded retention experiences in minutes without requiring developer resources. The platform captures detailed exit feedback at the moment of cancellation, providing real-time insights into customer motivations.
Its conditional offer functionality allows businesses to present targeted retention options, such as discounts, subscription pauses, or plan downgrades, based on specific cancellation reasons. These capabilities help businesses understand churn patterns, improve products based on user feedback, and maintain higher customer lifetime values.
Raaft Pricing
Raaft price is structured across three plans, including:
- Free: $0/month (up to 20 sessions)
- Basic: $79/month (100 sessions)
- Enterprise: custom pricing (unlimited sessions)
Disclaimer: The pricing is subject to change.
Raaft Integrations
Raaft software supports integration with multiple payment processors and platforms, such as:
- Stripe
- Recurly
- Braintree
- Chargebee
- Zapier software
- Paddle
Who Is Raaft For?
Raaft is ideal for businesses operating in subscription-based models, including:
- Software as a Service
- E-commerce
- Digital services
- Online education
Is Raaft Right For You?
If your SaaS business faces high churn rates that impact growth and profitability, Raaft can prove helpful. It addresses this challenge by implementing intelligent cancellation flows that capture exit feedback and present conditional retention offers.
The platform's customer health scoring feature identifies users likely to cancel before they take action, enabling your customer success team to intervene proactively. Raaft saves development teams weeks of engineering work while empowering non-technical staff to manage the entire offboarding experience through its drag-and-drop editor.
Still doubtful if Raaft is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Raaft Features
Customizable Cancellation Flows
Using this Raaft feature, users can create branded cancellation experiences through an intuitive no-code builder that requires no technical expertise. The platform provides pre-built templates that can be customized with company branding, specific questions, and tailored messaging. Flows can be configured to either process cancellations automatically or route them as requests to customer success teams for manual review.
Real-Time Churn Analytics
The platform’s comprehensive reporting dashboards visualize cancellation trends, reasons for churn, and retention offer performance across different time periods and customer segments. Businesses can filter data by plan type, cancellation reason, or customer cohort to identify patterns and common pain points. The analytics track revenue saved through successful retention offers and calculate the platform's return on investment.
Product Feedback
It collects structured insights by prompting customers to select predefined motivators and share optional written feedback during cancellation. The data helps teams identify recurring issues, understand user sentiment, and prioritize meaningful improvements, enabling more informed product decisions grounded in real customer experiences.
Simple Design And Management
This feature enables teams to create and publish cancellation flows without relying on developers, reducing setup time and technical overhead. Its intuitive builder helps teams launch a fully functional on-site experience in minutes, allowing faster testing, quicker adjustments, and smoother retention workflows.
Pros And Cons of Raaft
Pros
Captures actionable cancellation feedback
Provides customizable retention flow options
Delivers clear churn analytics insights
Cons
Initial documentation lacks clarity
Limited to English language support
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Frequently Asked Questions
Does Raaft offer a mobile app?
No, Raaft doesn’t offer a mobile app.
Does Raaft offer an API?
Yes, it offers an API.
Who are the typical users of Raaft?
Typical users of Raaft include Software as a Service businesses, e-commerce companies, digital services providers, and online education platforms operating subscription-based business models.
What language does Raaft support?
The Raaft supports English language.
What types of pricing plans does Raaft offer?
Raaft offers Free ($0/month), Basic ($79/month), and Enterprise (custom price) plans. Contact us for a Raaft cost estimate.
What other apps does Raaft integrate with?
Raaft integrates with Stripe, Recurly, Braintree, Chargebee, Zapier, and Paddle.
What level of support does Raaft offer?
Raaft provides customer support through email.