Raaft: Pricing, Free Demo & Features

Name: Raaft
Rating: 5 (1 reviews)

Last Updated Oct 12, 2026

Overview

Raaft provides no-code cancellation flows that help SaaS businesses reduce customer churn through personalized retention offers. It helps deliver tangible cancellation insights quickly. Although some users found initial documentation slightly unclear, the responsive support team quickly addresses questions. The platform's intuitive interface and customizable branding streamline setup.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Raaft Specifications

Customer Feedback and Surveys
Feedback Management
Customer Support Ticketing
Customer Communication Tracking
Analytics and Reporting
Reporting & Analytics
Customer Segmentation
Customer Management
Self-Service Portal
Ticket Management

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What Is Raaft?

Raaft is a cloud-based customer retention platform designed to help Software as a Service (SaaS) businesses reduce churn through customized cancellation flows. Its no-code editor enables companies to build branded retention experiences in minutes without requiring developer resources. The platform captures detailed exit feedback at the moment of cancellation, providing real-time insights into customer motivations.

Its conditional offer functionality allows businesses to present targeted retention options, such as discounts, subscription pauses, or plan downgrades, based on specific cancellation reasons. These capabilities help businesses understand churn patterns, improve products based on user feedback, and maintain higher customer lifetime values.

Raaft Pricing

Raaft price is structured across three plans, including:

Free: $0/month (up to 20 sessions)
Basic: $79/month (100 sessions)
Enterprise: custom pricing (unlimited sessions)

Request a personalized Raaft pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Raaft Integrations

Raaft software supports integration with multiple payment processors and platforms, such as:

Book a free Raaft demo to learn more about its integration capabilities.

Who Is Raaft For?

Raaft is ideal for businesses operating in subscription-based models, including:

Software as a Service
E-commerce
Digital services
Online education

Is Raaft Right For You?

If your SaaS business faces high churn rates that impact growth and profitability, Raaft can prove helpful. It addresses this challenge by implementing intelligent cancellation flows that capture exit feedback and present conditional retention offers.

The platform's customer health scoring feature identifies users likely to cancel before they take action, enabling your customer success team to intervene proactively. Raaft saves development teams weeks of engineering work while empowering non-technical staff to manage the entire offboarding experience through its drag-and-drop editor.

Still doubtful if Raaft is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Raaft Features

Customizable Cancellation Flows

Using this Raaft feature, users can create branded cancellation experiences through an intuitive no-code builder that requires no technical expertise. The platform provides pre-built templates that can be customized with company branding, specific questions, and tailored messaging. Flows can be configured to either process cancellations automatically or route them as requests to customer success teams for manual review.

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Real-Time Churn Analytics

The platform’s comprehensive reporting dashboards visualize cancellation trends, reasons for churn, and retention offer performance across different time periods and customer segments. Businesses can filter data by plan type, cancellation reason, or customer cohort to identify patterns and common pain points. The analytics track revenue saved through successful retention offers and calculate the platform's return on investment.

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Product Feedback

It collects structured insights by prompting customers to select predefined motivators and share optional written feedback during cancellation. The data helps teams identify recurring issues, understand user sentiment, and prioritize meaningful improvements, enabling more informed product decisions grounded in real customer experiences.

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Simple Design And Management

This feature enables teams to create and publish cancellation flows without relying on developers, reducing setup time and technical overhead. Its intuitive builder helps teams launch a fully functional on-site experience in minutes, allowing faster testing, quicker adjustments, and smoother retention workflows.

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Pros And Cons of Raaft

A quick look at Raaft's strengths and weaknesses to
help you decide if it's the right fit

Pros

Captures actionable cancellation feedback
Provides customizable retention flow options
Delivers clear churn analytics insights

Cons

Initial documentation lacks clarity
Limited to English language support

Raaft Reviews

Insights from real users on Raaft’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Harvey C.

Computer Software, 1-10 employees

Less than a year

5.0

March 2024

“Faster offboarding with Raaft”

Pros

It has been a fast and dependable way to cut down customer churn and reduce the time spent managing offboarding. The setup was simple, support was quick and professional and I really appreciated being able to customize it so it matched our brand.

Cons

The technical documentation felt a bit unclear in places but a quick conversation with support cleared everything up right away.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Raaft offer an API?

Yes, it offers an API.

Who are the typical users of Raaft?

Typical users of Raaft include Software as a Service businesses, e-commerce companies, digital services providers, and online education platforms operating subscription-based business models.

Does Raaft offer a mobile app?

No, Raaft doesn’t offer a mobile app.

What other apps does Raaft integrate with?

Raaft integrates with Stripe, Recurly, Braintree, Chargebee, Zapier, and Paddle.

What types of pricing plans does Raaft offer?

Raaft offers Free ($0/month), Basic ($79/month), and Enterprise (custom price) plans. Contact us for a Raaft cost estimate.

What level of support does Raaft offer?

Raaft provides customer support through email.

What language does Raaft support?

The Raaft supports English language.