SemanticForce

SemanticForce

Last Updated

Overview

SemanticForce tracks sentiment, conversations, feedback, and risks within a single smart platform. While juggling multichannel data can be overwhelming, the ecosystem simplifies it with real-time AI insights across all digital channels, from news, forums to social media and influencers.

SemanticForce Specifications

  • Omnichannel Support
  • CRM Integration
  • Analytics And Reporting
  • Customer Feedback Surveys

SemanticForce Features

Product Suite

SemanticForce brings together a wide range of tools in one platform. It covers everything from Omnichannel HelpDesk, Reviews Analytics, Omnichannel business intelligence (BI), Social Media Listening, Media Monitoring, Messengers Intelligence, and Digital Risk Protection for comprehensive digital channel insights.

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Sentiment And Intent Analysis

By analyzing language structure and context, the platform pinpoints sentiment and intent behind online conversations. This, in turn, helps teams identify patterns, anticipate issues, and respond more effectively to audience needs.

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Visual Intelligence And Logo Detection

The tool's visual recognition system detects logos, objects, and scenes across images and video content. This makes it easier for brands to track exposure, validate sponsorship, and prevent misuse of assets.

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Real-Time Digital Risk Monitoring

The system actively monitors digital channels for threats like bots, impersonators, and disinformation. By flagging these threats in real-time, it helps teams respond quickly and safeguard brand credibility online.

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Pros And Cons of SemanticForce

Pros

  • Integration of multiple social networks

  • Strong data coverage and analytical depth

  • Fast response times and adaptability

Cons

  • Setup is complex and time-consuming

  • Dashboard customization needs improvement

SemanticForce Reviews

Total 6 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

P

Paolo

Graphic Design, 11-50 employees

More than a year

5.0
August 2022

Exceptional tool and team

Pros

I find this tool very user friendly. Plus the data quality is clear, accurate and easy to interpret.

Cons

There is nothing specific I would suggest changing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BZ

Binur Z.

Government Administration, 500+ employees

More than a year

5.0
June 2022

flexible & customizable with valuable analysis

Pros

The flexibility, customizability, UI/UX and detailed levels of analysis stand out as very valuable for me.

Cons

The initial setup is challenging and I noticed most employees need to put in quite a bit of effort to master the solution.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

10

M

Maryna

Cosmetics, 101-500 employees

Less than a year

5.0
June 2022

Exceeds expectations

Pros

It automatically categorizes data intelligently, identifying brand names, key aspects, issues, customer feedback and more. For a specific project, we created 300 unique categories, and that was done pretty quickly. Also it supports multiple beauty brands within the same study like tracking buzz share, offering deep and comprehensive data collection and analysis.

Cons

Nothing major. It just took me some time to get used to the software but the support team was really helpful and guided me through the process.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Does SemanticForce offer an API?

Yes, SemanticForce offers an API.

What level of support does SemanticForce offer?

The vendor offers support via email and contact number.

Does SemanticForce have a mobile app?

No, the vendor does not offer a mobile application.

What other apps does SemanticForce integrate with?

SemanticForce supports integration with several third-party tools, including Salesforce, Veeva, Pitcher, Zendesk, and Usedesk.

What languages does SemanticForce support?

SemanticForce is available in the English language.

Who are the typical users of SemanticForce?

SemanticForce serves a broad range of industries and sectors, including pharma and healthcare, financial services, consumer electronics, food and beverages, retail, hospitality and tourism, and sporting goods.

What types of pricing plans does SemanticForce offer?

SemanticForce offers custom plans to provide tailored solutions that meet specific business needs. Get in touch with us for a tailored SemanticForce cost estimate.