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Overview
Sunrise ITSM offers a flexible IT service management platform that helps organizations streamline IT workflows, automate support tasks, and improve service delivery. While its extensive customization options may require careful setup, its automation, self-service portal, and analytics capabilities make it a robust choice for IT teams seeking efficiency and control.
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Starting Price
Custom
Sunrise ITSM Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Escalation Management
What Is Sunrise ITSM?
Sunrise ITSM is an ITIL v4-aligned Enterprise Service Management platform designed to centralize and automate support processes for mid-to-enterprise organizations. It features the Solvyr AI engine to accelerate incident resolution and a unique codeless process builder that enables teams to design custom workflows without technical debt. Ideal for complex, regulated environments, Sunrise eliminates manual bottlenecks, ensuring consistent, high-quality service delivery across IT, HR, and MSP operations.
Sunrise ITSM Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Sunrise ITSM Integrations
The software supports integration with multiple systems and platforms, such as:
- Slack software
- Mailchimp software
- Microsoft Teams
- Jira software
- DocuSign
Who Is Sunrise ITSM For?
Sunrise ITSM is ideal for a wide range of industries and sectors, including:
- Public sector
- Healthcare
- Education
- Service providers
- Financial services
Is Sunrise ITSM Right For You?
Sunrise ITSM is ideal for organizations seeking enterprise-grade scalability and strong governance, particularly within the UK public sector. Trusted by the NHS, Plymouth University, and ANS Group, the platform offers ISO 27001-aligned hosting and Cyber Essentials Plus certification for robust security. Its SDI-accredited reporting and highly configurable workflow engine enable teams to meet compliance standards while efficiently scaling service desk operations, making it a dependable choice for complex, regulated environments.
Still unsure about Sunrise ITSM? Contact us at (661) 384-7070 for further guidance.
Sunrise ITSM Features
Sunrise ITSM offers a self-service portal that simplifies tech support for end-users. The platform allows users to raise incidents or service requests, search a comprehensive knowledge base, and track existing tickets. By giving users more control, it streamlines support and ensures a smooth, efficient, and hassle-free experience.
The software includes an AI-powered chatbot integrated with ChatGPT and SharePoint to deliver instant support. Users can submit tickets, find solutions independently, and receive automated responses without waiting for human assistance. This feature improves response times, enhances user satisfaction, and frees service desk teams to focus on complex issues.
Sunrise ITSM provides robust incident management to accelerate classification and resolution. The platform automates routing to the right teams or suppliers based on event or classification criteria. Its codeless process builder reduces manual effort, improves first call resolution, and helps organizations restore services quickly while minimizing customer disruption.
The platform supports structured change management, helping organizations schedule, manage, and communicate proposed changes effectively. Users can identify potential business impacts early, gain approvals seamlessly, and monitor every step of the change lifecycle. This ensures reduced risk, better decision-making, and smoother implementation of IT changes across the organization.
Sunrise ITSM features a knowledge management module that centralizes crucial information across the service desk. The software enables publishing articles for both staff and self-service users, accelerates onboarding, and ensures faster, consistent responses. By empowering users to resolve issues independently, it enhances efficiency and reduces repetitive support interactions.
