TechSee
Last Updated
Overview
TechSee is an AI-powered visual assistance platform that lets support agents see exactly what customers see, enhancing troubleshooting accuracy and efficiency. While real-time visualization can increase session duration in high-volume environments, its intuitive interface and cross-device compatibility streamline support. This makes customer interactions faster, more effective, and overall more satisfying.
TechSee Specifications
- Live Chat
- CRM Integration
- Analytics And Reporting
- Customer Feedback Surveys
TechSee Features
AI‑Driven Visual Diagnostics
TechSee uses computer vision and AI to automatically recognize customer devices and identify issues via live video streams. This reduces reliance on expert interpretation and accelerates problem diagnosis, enabling agents to deliver accurate guidance without needing physical access to a device.
Visual Knowledge Base
By capturing visual session data and outcomes, the platform builds a visual knowledge library that informs future interactions. This repository accelerates onboarding and enhances consistency in diagnosing recurring issues across teams, driving continuous operational improvements.
Augmented Reality Guidance
TechSee enables live visual collaboration between agents and customers or field technicians, facilitating immediate and interactive problem resolution. This feature shortens call times, improves first contact outcomes, and reduces the need for costly onsite service visits.
Analytics And Reporting
The platform provides performance insights and analytics that help support leaders understand trends in visual assistance sessions, first‑time fixes, and customer engagement. These insights support data‑driven decisions and continuous service quality optimization.
Real‑Time Remote Assistance
It enables live visual collaboration between agents and customers or field technicians, facilitating immediate and interactive problem resolution. This feature shortens call times, improves first contact outcomes, and reduces the need for costly onsite service visits.
Pros And Cons of TechSee
Pros
Augmented reality features enable step-by-step instructions that make complex tasks easier for customers to follow
Enhances the customer experience by giving a hands-on approach as if the agent is physically present
Captures visual insights that help resolve issues more efficiently, reducing miscommunication and repeated calls
Cons
Session links may expire quickly, requiring repeated connection steps for extended troubleshooting
Occasional UI limitations, such as an outdated interface or lack of dark mode, can reduce ease of use
TechSee Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer Software, 101-500 employees
“Helpful customer-side visibility”
Pros
Getting useful insights with this tool feels very simple. Managing quality issues is much less complicated because It lets support reps view the problem from the customer's side which makes it much easier to guide them and provide the best possible help.
Cons
Nothing major has stood out as a serious problem although I do run into occasional bugs while using it. I believe those issues can be fixed and adding another tool or feature there would make it even more helpful.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Outsourcing/Offshoring, 101-500 employees
“Clearer customer support visibility”
Pros
Working as a technical support agent, it really helps when we can see exactly what the customer is looking at since it makes the whole support experience much easier to handle.
Cons
It would be better if sessions could stay active for a set period of time instead of needing to wait for either the agent or the customer to manually end them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Electrical/Electronic Manufacturing, 11-50 employees
“Works across every device”
Pros
A big reason it stands out is that it works on a wide range of devices, including smartphones, tablets, smart glasses and more.
Cons
It's services can be fairly expensive.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Frequently Asked Questions
What types of pricing plans does TechSee offer?
TechSee pricing is tailored to your organization’s specific needs, usage, and support requirements. Get a personalized TechSee quote and explore the best plan for your business.
What other apps does TechSee integrate with?
The platform integrates with various systems and platforms, including Salesforce, SAP, Oracle Service, Zendesk Suite, and ServiceNow Agile Development.
Does TechSee have a mobile app?
Yes, TechSee mobile app is available on iOS and Android devices.
Who are the typical users of TechSee?
TechSee is well-suited for multiple industries, including retail, home security, insurance, telecommunication, and manufacturing.
What level of support does TechSee offer?
TechSee offers a ticket-based system and a knowledge base.
Does TechSee offer an API?
Yes, the software offers an API.
What language does TechSee support?
It supports the English language.