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Overview
TechSee is an AI-powered visual assistance platform that lets support agents see exactly what customers see, enhancing troubleshooting accuracy and efficiency. While real-time visualization can increase session duration in high-volume environments, its intuitive interface and cross-device compatibility streamline support. This makes customer interactions faster, more effective, and overall more satisfying.
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Starting Price
Custom
TechSee Specifications
- Live Chat
- CRM Integration
- Analytics And Reporting
- Customer Feedback Surveys
What Is TechSee?
TechSee is a cloud‑based visual customer support and remote assistance software that uses Artificial Intelligence (AI) and computer vision to interpret live video and guide troubleshooting. Built for support teams, field service, and contact centers, it helps agents visually diagnose and solve customer issues without onsite visits. Key capabilities include real‑time video assistance, augmented reality guidance, and automated visual workflows that reduce resolution times and cut operational costs. The platform improves customer engagement while helping teams resolve complex technical problems more efficiently.
TechSee Pricing
TechSee pricing is fully customized based on each organization’s specific needs and usage levels, reflecting its enterprise‑grade visual support capabilities.
Disclaimer: The pricing is subject to change.
TechSee Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is TechSee For?
TechSee software is ideal for a wide range of industries and sectors, including:
- Insurance
- Retail
- Manufacturing
- Telecommunication
- Home security
Is TechSee Right For You?
ondering how to reduce technician dispatches, cut operational costs, and improve support resolution rates? TechSee’s AI-powered visual customer support platform offers real-time remote guidance and AR overlays that elevate traditional support channels. Trusted by major global brands such as Evergreen, Vodafone, Brinks Home, and Whirlpool, and designed for scalability across contact centers and field service teams, it delivers enterprise-grade performance, security, and actionable insights. Notable recognitions include Pella Corporation using automated visual guidance powered by TechSee and Cochlear™ winning the Silver Stevie Award in partnership with TechSee.
Still doubtful if TechSee is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
TechSee Features
AI‑Driven Visual Diagnostics
TechSee uses computer vision and AI to automatically recognize customer devices and identify issues via live video streams. This reduces reliance on expert interpretation and accelerates problem diagnosis, enabling agents to deliver accurate guidance without needing physical access to a device.
Visual Knowledge Base
By capturing visual session data and outcomes, the platform builds a visual knowledge library that informs future interactions. This repository accelerates onboarding and enhances consistency in diagnosing recurring issues across teams, driving continuous operational improvements.
Augmented Reality Guidance
TechSee enables live visual collaboration between agents and customers or field technicians, facilitating immediate and interactive problem resolution. This feature shortens call times, improves first contact outcomes, and reduces the need for costly onsite service visits.
Analytics And Reporting
The platform provides performance insights and analytics that help support leaders understand trends in visual assistance sessions, first‑time fixes, and customer engagement. These insights support data‑driven decisions and continuous service quality optimization.
Real‑Time Remote Assistance
It enables live visual collaboration between agents and customers or field technicians, facilitating immediate and interactive problem resolution. This feature shortens call times, improves first contact outcomes, and reduces the need for costly onsite service visits.
Pros And Cons of TechSee
Pros
Augmented reality features enable step-by-step instructions that make complex tasks easier for customers to follow
Enhances the customer experience by giving a hands-on approach as if the agent is physically present
Captures visual insights that help resolve issues more efficiently, reducing miscommunication and repeated calls
Cons
Session links may expire quickly, requiring repeated connection steps for extended troubleshooting
Occasional UI limitations, such as an outdated interface or lack of dark mode, can reduce ease of use
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Frequently Asked Questions
Does TechSee offer an API?
Yes, the software offers an API.
What language does TechSee support?
It supports the English language.
What level of support does TechSee offer?
TechSee offers a ticket-based system and a knowledge base.
What types of pricing plans does TechSee offer?
TechSee pricing is tailored to your organization’s specific needs, usage, and support requirements. Get a personalized TechSee quote and explore the best plan for your business.
Does TechSee have a mobile app?
Yes, TechSee mobile app is available on iOS and Android devices.
What other apps does TechSee integrate with?
The platform integrates with various systems and platforms, including Salesforce, SAP, Oracle Service, Zendesk Suite, and ServiceNow Agile Development.
Who are the typical users of TechSee?
TechSee is well-suited for multiple industries, including retail, home security, insurance, telecommunication, and manufacturing.