“Mass texting that feels personal”

Pros

Bulk texting is especially useful because I can send messages to many people while still having each reply come directly back to me.

Cons

Only issue is that when a lot of messages come in at once, it can be difficult to keep track of the specific conversation I'm trying to stay focused on.

“Perfect for link sharing”

Pros

Links are easy to send through the platform and having the app on my phone makes it even more convenient for me to use.

Cons

Notification ding sounds too much like a regular text message so there should be an option to turn it off. I've also run into issues with texts not appearing or showing up out of order.

“Real-time alerts that keep me updated”

Pros

Real-time notifications help me stay updated as soon as something happens and getting into the app is simple enough that I can start using it quickly.

Cons

Don't have any complaints about the application at this point.

“Missed calls no longer slow us down”

Pros

When a first phone call isn't answered, this gives me an easy way to keep the conversation going with customers instead of losing contact.

Cons

Honestly don't have any complaints because it has been extremely helpful.

“Tab alerts make messages hard to miss”

Pros

New messages appearing in the tab header is a feature I really appreciate because I can immediately see when something comes in. I haven't found many other services that handle notifications this way and it makes keeping up with messages much easier for me.

Cons

The only thing I'd change is the lack of color-coding for the squares tied to different messages.

“Flexible display name”

Pros

Choosing the display name was a nice option and I found the whole platform easy to start using. Everything felt simple for me from the beginning.

Cons

One frustrating part was that it wouldn't stay on the view I wanted. If I opened a message and then went back, it would return to a different screen. I also only received alerts when the tab was open.

“Real-time messaging across centers”

Pros

Having all of our centers signed in at the same time and seeing their SMS messages in real time has been a huge improvement over logging into each center separately. I'm also excited about the Google Review feature because it should help improve our presence on Google. I really like being able to mark messages as resolved or unresolved instead of only read or unread since items that still need attention are less likely to get buried under newer messages. There are honestly plenty of other reasons we love it but that's the main idea.

Cons

I would have appreciated more support when setting up our contacts and templates.

“Handy for customer outreach”

Pros

As a simple way to reach out to customers, it works really well for us and makes communication easy to manage.

Cons

Haven't used it enough to point to any real downside yet.

“effective mass communication tool”

Pros

Mass communication is handled well through the platform and it also helps keep our supervisors informed about what's going on.

Cons

It falls short on certain functions because it does not align with local CBA guidelines.

“Quick setup”

Pros

Making changes doesn't take much effort and I can move around the platform without much trouble. There are also plenty of useful tools included, such as extensions and simple connectivity options.

Cons

One downside is that it doesn't refresh automatically after changes are made and it can sometimes freeze when I'm copying and pasting across several open pages.

“clear messaging view”

Pros

The interface is easy and having all of your messages visible in one place makes it easy to keep track of conversations.

Cons

It feels dull at times, it is not very easy to organize and because it works as a stand-alone system, it does not integrate with our CRM.

“Helpful support and effortless setup”

Pros

Easy to use for me and using it has been simple overall. The customer service has also been excellent.

Cons

No issues so far up to this point my experience has been entirely positive.

“Patients love texting us”

Pros

Using it has been incredibly easy and getting around the system whenever needed is very simple. Our patients really appreciate having the option to contact us by text instead of having to call.

Cons

Nothing about it that I don't like !

“client messaging from anywhere”

Pros

Whether I'm on my phone or at my computer, I can reply to clients easily from just about anywhere which makes it very convenient.

Cons

There was an issue on Black Friday that took a while to be resolved and every now and then the app logs me out on my phone which is inconvenient.

“Helpful when things slow down”

Pros

It's something I can get to when we're not extremely busy.

Cons

At times I'm not sure who it's coming from but honestly that's not a big deal.

“real-time team communication”

Pros

Getting messages out to associates quickly and effectively has really helped align communication and it makes a noticeable difference that everything is delivered and received in real time.

Cons

There's no way to unsend messages once they've been sent to associates.

“texting customers is much better”

Pros

Being able to text customers instead of relying on email is a lot more convenient.

Cons

It's a bit annoying that you have to check the box after you finish reading.

“easy to use and helpful”

Pros

Perfect tool for me and the overall system is easy to use. The training is also helpful in showing how things are supposed to work.

Cons

The Contacts List feature does not work which is frustrating. Right now, you have to send someone a message before you can add them to your contacts and there also does not seem to be a way to import a contact list.

“helpful patient record keeping”

Pros

Saving patients' phone numbers and keeping their conversations together in one place has been really helpful for me.

Cons

I just wish there were more and better templates available to choose from.

“patient messaging made easy”

Pros

Communication with our patients is easy to manage with this software and I can stay in touch without much effort.

Cons

One limitation is that old text conversations can't be deleted so it would be helpful to have a way to remove messages from past patients.