“handy employee messaging hub”

Pros

Having all our employees' phone numbers together has made things much more convenient for us. I can also message several people at once which is a big plus.

Cons

No issues at the moment. Everything has been working well so far.

“client communication made effortless”

Pros

For our clients the communication process is simple and easy to manage. Staying in touch through the software doesn't take much effort.

Cons

No major complaints although there are times when I wish it were easier to notice right away when a new text comes in.

“better patient communication”

Pros

One big benefit for us is being able to communicate with all our patients from one place. It also helps our team communicate with people who speak different languages and reduces language barriers.

Cons

I do not like that the auto-bot responder sends replies during clinic hours.

“Wonderful and genuinely helpful”

Pros

ve had a great experience with the software. It's easy for me to use and has been really helpful in my work.

Cons

There isn't anything I dislike about it.

“Texting customers is effortless”

Pros

Texting customers gives us a simple way to reach them and it makes communication easier for them as well.

Cons

It can be difficult at times to locate the codes needed to access different sites.

“Very user-friendly with helpful options”

Pros

Everything feels easy to use and I also like that there are options for getting help when extensions are needed.

Cons

Have nothing negative to say. It's very easy to navigate.

“Staying connected on the go”

Pros

Away from my desk, I can still stay connected with my clients through the mobile app. It runs reliably and makes communication easy when I'm out of the office.

Cons

I wasn't sure which number the messages were coming from when my clients would ask.

“Clean design and effortless use”

Pros

The app is simple for me to use and I really like the overall design and appearance of the platform.

Cons

There's no way to filter by the user who most recently replied to a text.

“Landline texting done right”

Pros

Sending texts from our landline has been a major benefit for me. I also like how the dashboard is organized and easy to use, while templates and form fields make the process even more convenient.

Cons

I have nothing negative to say about it. I'm happy with everything and they even roll out new features before I ever think to ask for them.

“Handy scheduling”

Pros

Scheduling messages and using templates when contacting clients are two features I really enjoy. Moving around the platform is easy and I can handle everything without much effort.

Cons

Every now and then it glitches and won't let me pick a specific time to schedule a message but aside from that it does a pretty good job.

“Templates save me time”

Pros

At work the saved templates have been especially helpful because I don't have to type the same messages repeatedly every day.

Cons

One thing I really don't like is that texts from previous days can't be deleted so all of my old messages just stay there. It's also web-based and I wish there were a downloadable app instead.

“outstanding support and effective texting feature”

Pros

Exceptional help from the tech support team is one of my favorite things about this software. The program itself is easy to use and the text messaging feature works well for keeping customers engaged. We also enjoy using it in our clients' marketing programs.

Cons

I just wish the basic plan included 1,500 texts.

“Client communication made easier”

Pros

For our practice this has been a simple way to stay connected and communicate with clients regularly.

Cons

At this point I don't have any concerns or complaints.

“One platform for team communication”

Pros

Having one place to communicate with all the employees we need has made a huge difference for our team. Everyone internally can also see conversations with external employees which saves us time and makes it easier to work together.

Cons

Do not have any complaints about it. Being able to access group messages, conversations by different locations and clear organized communication makes it very effective.

“Desktop access without sharing my number”

Pros

Being able to use it from my desktop makes it very convenient and I really appreciate not having to use my personal phone number when contacting candidates.

Cons

This may just be user error on my end but I haven't been able to set up notifications for candidate replies so I have to keep checking manually to see whether they've responded.

“simple layout”

Pros

The layout is easy so it's easy to use and just as easy to teach to others.

Cons

It can be a bit slow at times and every now and then the current conversation gets lost.

“Great tool”

Pros

Right away the site feels clean and very easy to read. The color palette also keeps things visually pleasant without feeling too busy.

Cons

I do wish there were a way to send the same text template to multiple people at once.

“Responsive support”

Pros

Working with multiple users is really convenient and the customer service has been excellent. Their team is very responsive and quick to help whenever needed.

Cons

I don't like that group chats don't work the way they do on a cell phone. There are times when I need to message customers or employees in a group so everyone can reply and see each other's responses but here the group text feature sends the message to each person separately instead.

“Quick texting on an easy platform”

Pros

It is very easy to use for me and my team. Also the text messaging is prompt and reliable.

Cons

The contacts section could be better because there's no way to change the display name while still seeing the phone number.

“Reliable team messaging”

Pros

The platform's layout is really easy so it's easy to navigate without getting lost and messages never slip by unnoticed.

Cons

Nothing to complain about, it's been excellent for our team and we haven't run into any issues using it.