“quick client messaging that works”

Pros

Being able to reach my clients without interrupting them with a phone call makes communication much more convenient. It's a simple, fast and easy way to stay in touch when they're available.

Cons

Character limit can feel a little restrictive even though it's still manageable. It would be better if we had a bit more space in each message.

“practical texting tool”

Pros

Using this system for text messaging has been very practical for us and it's really easy to use. At the moment that's all we rely on it for though we may end up exploring the other features later on.

Cons

Interface could definitely use a refresh. A more interactive design or even just a different overall look would be a really nice improvement.

“Auto-refresh still not fixed”

Pros

Most of the attention seems to go toward security setting changes and updates but those updates still haven't resolved the actual problem. I've contacted tech support about it and they say it isn't an issue because they can't remote in or reproduce it which has been frustrating.

Cons

Biggest problem is that auto-refresh no longer works. I've reported it but they still haven't been able to fix it. When a new message comes in, it won't appear unless I manually refresh and I usually only realize a customer has replied because the mobile app shows it on my phone while I'm already in the thread.

“Love using this product”

Pros

It has been a really nice experience to use it and it's incredibly user-friendly. I absolutely love it.

Cons

I can't point to any downsides because this software has been truly awesome. Definitely worth using.

“delivers fast results”

Pros

Running this for my marketing agency has been a really positive experience and I'd definitely recommend it. Compared with other telecom platforms, it's much easier to use and doesn't put unnecessary roadblocks in the way when we need campaign approvals. The biggest plus for me is that it actually performs. As soon as we send text campaigns, requests start coming in almost right away. It's a dependable platform that handles the job quickly and efficiently. If you want a text messaging solution that's easy and focused on results, this is a great choice.

Cons

In some situations, I have to enter my bank information.

“One number for customers”

Pros

What I really like is that using the same phone number for my business, it has been a big plus. My customers only have to remember and use one number which makes things much more convenient.

Cons

Downside is the price especially having to pay extra for additional features.

“Client tracking is effortless”

Pros

Getting around the system is very easy and it makes it easy to keep track of the information that has been sent to clients.

Cons

I would prefer the newest messages to appear at the top so they can be viewed more quickly.

“Quick client texting”

Pros

Sending text messages to my clients is really easy which makes it very convenient to use.

Cons

There are times when clients do not receive the message.

“Chrome extension and support shine”

Pros

The Chrome extension has been a big win for us and the payment features work really well. On top of that the support team has been excellent.

Cons

One thing we'd still like to see is a way to track where our web leads are coming from through the web widget.

“easy business texting without my personal phone”

Pros

Being able to send business texts without having to use my personal phone is what I appreciate most about it.

Cons

At this point there really isn't anything I dislike about it.

“Handy appointment text reminders”

Pros

One feature that has been especially helpful is being able to text patients reminders about their appointments.

Cons

The downside is that with the Spanish templates, patient names do not auto-fill the way they do in the English ones.

“unreliable alerts and dull controls”

Pros

It was able to work when our regular system failed.

Cons

Alerts are not sent consistently, importing multiple contacts at once is not supported and the keyboard controls are not simple.

“Valuable support for our team”

Pros

This has been a great resource for our organization and has genuinely helped us a lot.

Cons

This tool would be even better if there were a desktop app with prompts.

“Handy group messaging features”

Pros

Getting messages organized is very easy with this software. I especially like being able to create group chats and schedule messages to go out at specific times. It has some really nice features overall.

Cons

Not a con but it does not offer much flexibility when it comes to customizing it to match your preferences.

“Helpful for client reviews”

Pros

Staying connected with clients has been much easier for me and sending review requests through the platform is really convenient.

Cons

At times the multifactor authentication can be a bit problematic.

“Great patient photo messaging”

Pros

For our patients, reaching them and having them send photos or similar items has been one of the most useful parts of the software.

Cons

It did take some time to understand how to save documents or images that were sent through a text request into the patient chart.

“Very convenient for work”

Pros

At work I find the platform very convenient to use which is one of the main reasons I really like it.

Cons

I don't have any complaints, everything has been pretty good from my side.

“amazing scheduling”

Pros

Scheduled messages have made communication much easier for me. I also like the platform's layout because it looks good and helps me find contacts quickly.

Cons

The resolved feature is the part I like least. In theory, it's helpful for tracking conversations that need attention later but having to mark a message as resolved after every reply gets tedious. I'm also not a fan of the incoming message notification chime. Although it keeps sounding until the platform is opened which is helpful, it does not always go off and there have been plenty of times when I missed messages or responded too late because no notification came through.

“Faster messaging with the chrome extension”

Pros

Sending messages faster has been much easier with the Google extension and it has been really helpful in my daily work.

Cons

Sometimes I don't get notifications from the app.

“frustrating interface design”

Pros

Being able to access it from anywhere is a big convenience for me especially since I don't have to download an app to use it.

Cons

Really don't like using it because the interface is far from user-friendly.