Last Updated
Overview
Text Request helps businesses streamline customer interactions and manage high volumes of conversations efficiently. While it offers limited support for multimedia messaging, its intuitive dashboard ensures teams can schedule appointments and improve engagement. Overall, it is a reliable solution for businesses aiming to scale customer service and enhance customer interactions.
Text Request Specifications
- Live Chat
- CRM Integration
- Canned Responses
- Analytics And Reporting
Text Request Features
Lead Generation
The platform efficiently captures new contact information and automatically starts conversations. This streamlined approach allows businesses to grow their outreach list and immediately engage prospects for quicker conversions.
Appointment Scheduling
Text Request allows for simplified appointment booking and confirmations directly through text messages, significantly reducing no-show rates. It automates reminders and follow-ups, which frees staff time and enhances operational efficiency for the business.
Conversation Management
The system simplifies managing inbound and outbound messages through an organized, centralized interface accessible by multiple users. It ensures teams can collaborate seamlessly on customer inquiries, improving response consistency and overall service quality.
Message Templates
This feature enables users to create and save pre-written, standardized responses for frequently asked questions and common customer scenarios. Leveraging message templates helps ensure consistency in communication and drastically speeds up the reply process.
Link Sharing
With this feature, users can shorten and attach URL addresses to text messages, directing contacts to specific online content or pages. This feature allows for tracking total and unique click rates, providing valuable insights into engagement and content performance.
Pros And Cons of Text Request
Pros
Makes locating contacts easy
Message scheduling saves time andt resources
Responsive and helpful customer support
Cons
Limited support for video and images
More message templates could be introduced
Text Request Reviews
Total 100 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars71%
4
Stars26%
3
Stars1%
2
Stars2%
1
Stars0%
Share your experience
Rob S.
Retail, N/A employees
More than a year
“Auto-refresh still not fixed”
Pros
Most of the attention seems to go toward security setting changes and updates but those updates still haven't resolved the actual problem. I've contacted tech support about it and they say it isn't an issue because they can't remote in or reproduce it which has been frustrating.
Cons
Biggest problem is that auto-refresh no longer works. I've reported it but they still haven't been able to fix it. When a new message comes in, it won't appear unless I manually refresh and I usually only realize a customer has replied because the mobile app shows it on my phone while I'm already in the thread.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
Heidy M.
Consumer Services, N/A employees
More than a year
“practical texting tool”
Pros
Using this system for text messaging has been very practical for us and it's really easy to use. At the moment that's all we rely on it for though we may end up exploring the other features later on.
Cons
Interface could definitely use a refresh. A more interactive design or even just a different overall look would be a really nice improvement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Monica K.
Accounting, N/A employees
Less than a year
“quick client messaging that works”
Pros
Being able to reach my clients without interrupting them with a phone call makes communication much more convenient. It's a simple, fast and easy way to stay in touch when they're available.
Cons
Character limit can feel a little restrictive even though it's still manageable. It would be better if we had a bit more space in each message.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What level of support does Text Request offer?
Text Request offers support via phone and live chat. Users can also fill out an online form to get in touch with the team.
Does Text Request have a mobile app?
Yes, Text Request offers a dedicated mobile app for both Android and iOS devices.
What language does Text Request support?
Text Request supports the English language.
Does Text Request offer an API?
Yes, Text Request offers an API.
Who are the typical users of Text Request?
Text Request features support organizations in the insurance, HVAC, nonprofit, and government industries.
What other apps does Text Request integrate with?
Text Request integrates with platforms, such as Mailchimp, Pipedrive CRM, QuickBooks, Twilio software, Zapier software, HubSpot CRM software, and Clio software.
What types of Text Request pricing plans are available?
The vendor offers multiple plans: Standard plans range from $59.99/month (Basic) to $575/month (Enterprise), while High Volume plans start at $890/month (Tier 1) and go up to $1,460/month (Tier 2). Political Texting starts at $1,000 with a $145 one-time setup fee/campaign. Receive a personalized Text Request price estimate specific to your organization.