“Fast messaging”

Pros

Starting with the software was easy for me and sending messages is quick and efficient.

Cons

There's no way to search for messages by entering keywords.

“excellent customer service”

Pros

From the very beginning, I found the setup easy to handle and getting started didn't take much effort. Whenever we need guidance their support team is excellent and always ready to help.

Cons

I haven't run into any problems since it seems to be meeting our needs well.

“Contact migration was effortless”

Pros

Moving our contact information from the previous software was simple and took very little effort on our side.

Cons

Biggest limitation is with video and picture messaging.

“Fast customer replies by text”

Pros

Customers are much quicker to reach through this platform and most people respond to texts faster than they usually do to phone calls.

Cons

The notification system still has room for improvement.

“Mass texting keeps communication flowing”

Pros

Bulk texting our participants and receiving their replies has been very useful, while I can also continue one-on-one conversations when needed.

Cons

A few of the administrative features can be difficult to navigate.

“Simple chatbot”

Pros

Our customers have been quick to adopt the chatbot and our team can also move around the dashboard without any trouble.

Cons

Department trees for better separation and organization is missing

“Communication is quick”

Pros

Communication has become much easier for me with this software and I find the overall experience simple to manage.

Cons

It does crash from time to time and those interruptions can slow down productivity.

“Mass texting made effortless”

Pros

What I like most is the simple interface, while the mass texting feature makes it convenient for me to reach many people at once.

Cons

At times it can be slow to load and I end up having to restart it several times before it works properly.

“Fast customer communication”

Pros

Staying connected with customers is quick and convenient and I don't have to put much effort into using the product.

Cons

I'm not sure whether there's a notification option I may have missed but having that feature would be a nice addition.

“Patients respond fast”

Pros

Our patients have been replying much faster which has made this a great way for us to keep in touch and stay connected with them.

Cons

There really isn't much to complain about. Everything has gone great and I honestly haven't had any issues at all.

“Back-end tools that boost sales”

Pros

The back-end has been easy for me to work with from the start. Its customer communication, data tracking and detailed information features work very well and we've seen a major increase in ticket sales since we started using it.

Cons

I don't have any complaints. The team is innovative and always looking for ways to improve the customer experience and they consistently add new features we can use.

“Future scheduling is a standout”

Pros

Scheduling messages in advance has been one of my favorite features because it lets me plan communication ahead of time.

Cons

One annoyance is that the emoji tends to jump to the end of the sentence instead of staying where I put it. That said, it's easy enough to fix by copying and pasting it into the spot I want.

“Feasible layout and navigation”

Pros

Finding my way around the platform is easy and I can understand how everything works without much effort.

Cons

There are times when it lags while opening messages and at times the system feels quite slow overall.

“Great for business texting”

Pros

Using our business VOIP line to send and receive text messages has been a major advantage for us because we don't have to rely only on a cell phone number.

Cons

We haven't run into any specific issues with it so far.

“Clean interface with helpful guidance”

Pros

Clear menu options and helpful tutorials make this platform easy for me to navigate. The interface is relatively clean and the help resources are simple to follow when I need them.

Cons

I'm not sure whether this is an issue with the platform itself or just how my company uses it but my messages can sometimes get lost among my co-workers because of the size of our organization.

“Hassle-free texting”

Pros

For me the biggest benefit of this texting program is its simple functionality. I can use the main features without much effort which makes it very convenient for everyday work.

Cons

Nothing to mention here from my side.

“Affordable and easy to use”

Pros

The reasonable price is one of the biggest benefits for me and I can move around the platform easily when I need to send messages.

Cons

Cleaning up my lists can be frustrating whenever a number turns out to be invalid.

“Responsive support that keeps improving”

Pros

Whenever I've had an issue their customer service has been excellent. The team is easy to reach, responds quickly and consistently works to find the best solution for me.

Cons

Since they're still a newer company there were quite a few things to sort out early on. I still think there are a few flaws that need attention but they've made a lot of progress and improved significantly.

“Valuable team chat insights”

Pros

Working together with several team members is one of the features I value most and the analytics and reports give us useful information for improving our customer strategies.

Cons

The pricing setup can be frustrating when you go over the message limits.

“quick and responsive support”

Pros

Quick responses from their support team have been a major benefit for me whenever I've needed help.

Cons

I haven't come across anything I dislike about it.