“Fast setup and texting”

Pros

Getting this product up and running was quick and using it has been very easy. I really love this product.

Cons

Pricing can become expensive if you send a high volume of texts.

“Handy color tags for messages”

Pros

The little colored tag dots make it really easy to keep messages organized and sorted the way I want.

Cons

One thing that trips me up is having to press "accept" after changing which messages show first. I forget that step all the time, lol.

“Chrome extension makes texting effortless”

Pros

Reaching clients is incredibly easy and the Chrome extension is especially helpful because it lets me send texts directly from our EMR platform.

Cons

The only downside is the constant dinging even when no new messages have come in.

“Helpful conversation tracking”

Pros

It does a good job of keeping a great record of the conversations we've had with staff.

Cons

I'm not able to send confidential information to employees through it.

“Well laid out and easy to navigate”

Pros

Moving through the system is easy for me and everything I need is easy to access. The layout also keeps navigation simple and clear.

Cons

Do not have any complaints. It is well organized and I appreciate how easy it is to access everything.

“Customer communication made effortless”

Pros

Communicating with customers through this app is quick and convenient and I can reach them without much effort.

Cons

Can't think of any downsides. Overall the app is extremely easy to use and makes communication very convenient.

“friendly support”

Pros

From my first use the setup has been easy to understand and their customer support has always been friendly and helpful whenever I've needed it.

Cons

I don't have any complaints. We've had a very pleasant experience with it overall.

“Efficient workflow”

Pros

Fast access and efficient performance make the app very convenient for me to use throughout the day.

Cons

One thing that feels limiting is not being able to send private messages since not every message should be visible to everyone.

“easy to use”

Pros

The interface is simple to move through which makes the overall experience easy for me to understand and use.

Cons

The way messages are organized could be better and I'd prefer it to work more like apps such as Messenger or WhatsApp.

“Quick replies”

Pros

Quick response times have been really useful especially when people reply to my messages. I also find the software easy to work with overall.

Cons

At this point, I don't have any complaints.

“Future text scheduling is fantastic”

Pros

Scheduling texts ahead of time is one of the features I appreciate most and the site itself is very easy for me to use.

Cons

Nothing to complain about so far. We haven't had any issues at all.

“Handy client communication tool”

Pros

Staying connected with clients and coworkers is much easier for me because everything gives me a simple way to keep in touch.

Cons

The user interface could be improved. I'd love it if it worked more like Gmail, with the sender or message list shown on the side and the full message displayed in a larger pane.

“essential for agency texting”

Pros

For our agency, scheduling messages in advance and sending bulk texts has made the biggest difference because it helps us increase customer engagement. We use it every day in the office and I can't really imagine running our work without it now. It adds real value to our team while remaining very easy to use.

Cons

Everything is great. I genuinely enjoy using it.

“appointment updates that work”

Pros

Getting appointment information out to people is something the software handles really well making it easier for us to keep them informed.

Cons

No complaints, it's very accurate when I need to look up information from previous messages.

“anyone can use it”

Pros

Almost anyone can understand how to use the app because getting started is so easy. I found the whole process simple from the beginning.

Cons

Honestly, everything has been perfect for me and I really can't point to anything negative to say.

“simple messaging with strong analytics”

Pros

Using this platform has made client communication much more efficient thanks to how simple and easy to use it is. Sending bulk messages, scheduling texts and setting up automated campaigns has greatly improved the way I stay in touch with clients. The real-time reports and detailed analytics provide valuable insight into customer engagement which helps me adjust my strategy when needed. It also connects smoothly with other tools and the support team is consistently responsive and helpful whenever I need assistance.

Cons

One area that could be improved is the level of customization available for message templates. The default templates are useful but it would be even better to have more flexibility to customize them to specific needs or branding.

“fast client texting that fits the workday”

Pros

Right away the biggest advantage is how effortless it is to use. The interface feels simple and user-friendly and I especially appreciate that unread messages are highlighted at the top of the screen. That feature alone saves us a huge amount of time and helps us quickly send simple results, reminders and follow-up messages after visits. Clients also really value being able to communicate quickly during their workday.

Cons

The only real downside to texting is needing to be careful with wording since clients can sometimes misread the tone of a message.

“templating and timed texts done right”

Pros

The templating and scheduled messaging features work really well and the whole platform is very easy to use.

Cons

Nothing to complain about. I've used other texting services before and this one doesn't give me the problems I ran into with those.

“automatic fill-ins save time”

Pros

Automatic fill-ins make my workflow feel much more ergonomic by cutting down on the number of keystrokes I need.

Cons

I just wish there were options to customize the colors and themes.

“Convenient team messaging”

Pros

Keeping communication simple has been a big plus and it helps that multiple team members can reach out to patients when needed.

Cons

Not everyone has access to texting and some people just do not prefer communicating that way.