Last Updated
Overview
Typewise is a Swiss-made customer service software focusing on AI-driven writing assistance. Although it lacks a native phone dialer, its real-time text prediction and translation capabilities drastically reduce response times. The software also features custom AI language models. Overall, Typewise is a powerful efficiency booster for high-volume support teams.
Typewise Specifications
- Omnichannel Support
- CRM Integration
- Canned Responses
- Analytics and Reporting
What Is Typewise?
Typewise serves as a sophisticated AI writing companion that automates the generation of chat and email replies. It serves customer support and sales departments by providing predictive text and real-time grammar checks to eliminate repetitive typing. Business teams benefit from reduced average handle times and higher resolution consistency across global markets. The platform specifically addresses the pain point of agent burnout by automating routine documentation tasks and maintaining a consistent brand voice.
Typewise Pricing
Typewise offers multiple pricings plans for its users through in-app purchases with a free plan available:
- Monthly PRO: $1.99/user/month
- Annual PRO: $9.49/user/year
- Lifetime Purchase: $25.00/one-time
Disclaimer: The pricing is subject to change.
Typewise Integrations
The software supports integration with multiple platforms and systems such as:
- Salesforce
- Zendesk
- ServiceNow
- Jira
- HubSpot
- SAP CRM software
Who Is Typewise For?
Typewise is ideal for a wide range of industries and sectors, including:
- E-commerce
- Logistics
- Insurance
- Travel
- Financial services
- Customer support
- Sales teams
Is Typewise Right For You?
Typewise is the premier choice for organizations seeking to scale their support operations without proportional headcount increases.It solves the issue of language barriers and typing fatigue through seamless real-time translation and sentence auto-completion. This solution is perfect for enterprises prioritizing data privacy while demanding high-speed, accurate digital communication across various platforms.
Still doubtful if Typewise is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Typewise Features
Text Prediction
This sophisticated technology enables the auto-completion of entire sentences and paragraphs in real-time as agents type. By analyzing context, it allows users to draft high-quality responses with significantly fewer keystrokes, effectively doubling the speed of written digital communication.
Magic Reply
This feature provides auto-generated email and chat responses based on the specific context of an incoming customer inquiry. It empowers agents to handle high ticket volumes efficiently while maintaining high quality standards through intelligently drafted suggestions that require minimal editing.
Real-Time Translation
Support teams can communicate confidently in over 26 languages without requiring native speakers on staff. The system translates messages instantly, allowing agents to serve a global customer base while upholding the brand's unique tone and ensuring clarity across all borders.
Grammar And Spell Check
The integrated AI assistant ensures flawless and professional communication by catching errors on the fly. It instantly corrects mistakes in spelling and formatting, which helps customer service representatives maintain a high level of credibility and accuracy during every single interaction.
Custom AI Models
Enterprises can leverage customized language models adapted specifically to their company vocabulary and tone of voice. This ensures the AI learns which phrases have the highest business impact, delivering tailored and accurate communication that reflects the organization's unique professional identity.
Pros And Cons of Typewise
Pros
Boosts agent efficiency and response quality
Learns commonly used project-specific phrases
Adaptable integration with any browser tool
Cons
Efficiency calculations rely on estimated data
Limited training data capacity in current versions
Typewise Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars40%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Tobias F.
Not Specified, N/A employees
“Mixed value from word suggestions”
Pros
I really enjoyed the translation and optimization features.
Cons
Automatic single-word suggestions haven't been very useful to me since I'm usually just as fast typing the words myself or simply hitting the TAB key.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
7
Brandon L.
Not Specified, N/A employees
“quick setup and adoption”
Pros
Getting the platform up and running was fast and easy which made the initial rollout simple. The team has also adopted it well because it's user-friendly and doesn't take much effort to learn.
Cons
Only thing I'd point out is that new features could maybe be released a bit faster.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Anonymous
Mid-Market, 500+ employees
“Smart browser access”
Pros
Text prediction, spelling and grammar checks helped our agents work faster and produce better-quality output. The most valuable part was how it learned the terms and phrases we use most often in our project which made its text suggestions much more relevant for the team. Another big advantage is that it can integrate with almost any browser-based tool so it adapts well to projects that rely on cloud platforms.
Cons
Efficiency measurement is still based on estimates and it would be much more useful if there were a way to calculate the actual time saved.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Frequently Asked Questions
Who are the typical users of Typewise?
Typical users include e-commerce, logistics, insurance, travel, financial services, customer support, and sales teams.
What level of support does Typewise offer?
Typewise offers expert support via demo booking.
What other apps does Typewise integrate with?
It integrates with various software including Salesforce, Zendesk, ServiceNow, Jira, HubSpot, and SAP.
Does Typewise offer an API?
Yes, Typewise does offer an API.
Does Typewise have a mobile app?
Yes, Typewise is available as a specialized keyboard app for Android and iOS.
What types of pricing plans does Typewise offer?
It offers Tech, Professional, Enterprise, and Premium plans starting at €12/user/month. Get a detailed Service cost breakdown tailored to your specific requirements.
What language does Typewise support?
The platform supports 50+ language.