ViiBE: Pricing, Free Demo & Features | Software Finder

Name: ViiBE
Price: 10 USD
Rating: 5 (1 reviews)

Last Updated Oct 16, 2026

Overview

ViiBE software provides remote visual support, linking technicians to experts for rapid resolution. While its extensive capabilities may initially overwhelm users, ViiBE’s strategic benefits in reducing travel costs make it a compelling choice for service management.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$10

per user per month

ViiBE Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Call Center Management

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What Is ViiBE?

ViiBE software is a web-based visual support platform designed to optimize after-sales service and technical operations for large-scale enterprises. It leverages real-time video calls and collaborative AR tools to bridge the gap between field technicians and remote experts. By providing 360-degree visibility into complex technical issues, the software helps businesses solve pain points like high travel costs and low first-contact resolution rates effectively.

ViiBE Pricing

ViiBE is usually sold as a customized subscription or add-on to Praxedo. ViiBE pricing starts at around $10/user/month.

Request a custom ViiBE pricing plan that meets your requirements.

Disclaimer: The pricing has been sourced from third-party sites and is subject to change.

ViiBE Integrations

The ViiBE software supports integration with multiple systems and platforms, such as:

Watch the ViiBE demo to learn more about its integration arrangements.

Who Is ViiBE For?

ViiBE is ideal for a wide range of industries and sectors, including:

Telecommunications
Energy and utilities
Manufacturing
HVAC services
Property management
Heavy equipment rental
Insurance assistance

Is ViiBE Right For You?

ViiBE software is the premier choice for organizations managing complex physical assets and dispersed field teams. ViiBE stands out for its high ROI and ease of use. ViiBE features, such as its standout ability to function without downloads, make it the best fit for high-stakes technical support environments.

Still doubtful if ViiBE is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

ViiBE Features

Real-Time Video Calls

ViiBE software allows experts to send instant session links via SMS or email, enabling immediate 360-degree visibility. This feature eliminates the need for app downloads, ensuring customers and technicians can collaborate instantly to diagnose and resolve complex technical problems.

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Technical Support

During live calls, experts use AR-powered pointers and shapes to draw directly on the video feed. This visual guidance highlights critical components and instructions, reducing communication errors, and helping field workers perform repairs with higher accuracy and significantly less downtime.

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ViiBE Video Reports

Technicians can create autonomous reports on-site, even with low connectivity, ensuring accurate incident documentation. These reports integrate with Microsoft Teams or ticketing systems, allowing experts to review data asynchronously and maintain a detailed, time-stamped history of field service activities.

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Quality Assurance Archive

The platform maintains a secure media archive of all sessions, providing documented proof of compliance with industry standards. These time-stamped video recordings facilitate dispute resolution and streamline the invoicing process by proving that specific Service Level Agreement requirements were met.

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Pros And Cons of ViiBE

A quick look at ViiBE's strengths and weaknesses to
help you decide if it's the right fit

Pros

Decreases unnecessary on-site visits by enabling remote visual assistance
Increases first-call fix rates by letting experts diagnose issues in real time
Optimizes internal sharing of knowledge across support and field teams
Develops autonomy and skills of technicians in the field

Cons

Integration often requires third-party API connections
May only offer API-based integrations

ViiBE Reviews

Insights from real users on ViiBE’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Anonymous

Information Technology and Services, 500+ employees

Less than a year

5.0

March 2022

“real-time visitor data”

Pros

Lets us monitor website visitors in real time which has been incredibly useful. Seeing how people interact with our site gives us valuable insight and makes it much easier to pass strong potential leads over to the sales team.

Cons

The platform can feel a bit overwhelming for new users at first but with some hands-on training, they should be able to build confidence and use all of the tracking tools effectively.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does ViiBE support?

ViiBE is primarily available in English and French.

What level of support does ViiBE offer?

ViiBE offers support via an online contact form.

Does ViiBE have a mobile app?

There is no information available about a ViiBE mobile application.

What types of pricing plans does ViiBE offer?

ViiBE price is typically offered as a tailored subscription or as an add-on to Praxedo. Pricing starts at approximately $10/user/month. You can also request a custom ViiBE cost that meets your requirements.

Who are the typical users of ViiBE?

ViiBE serves a diverse array of industries and sectors, making it highly versatile. Key areas include telecommunications, energy and utilities, manufacturing, HVAC services, property management, heavy equipment rental, and insurance support.

Does ViiBE offer an API?

Yes, ViiBE offers an API.

What other apps does ViiBE integrate with?

ViiBE seamlessly integrates with a variety of systems and platforms, including Zendesk, Praxedo, Infor, Salesforce Customer360, and Microsoft Dynamics, ensuring smooth workflows across your existing tools.