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Overview
ViiBE software provides remote visual support, linking technicians to experts for rapid resolution. While its extensive capabilities may initially overwhelm users, ViiBE’s strategic benefits in reducing travel costs make it a compelling choice for service management.
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Starting Price
$10
/user/month
ViiBE Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is ViiBE?
ViiBE software is a web-based visual support platform designed to optimize after-sales service and technical operations for large-scale enterprises. It leverages real-time video calls and collaborative AR tools to bridge the gap between field technicians and remote experts. By providing 360-degree visibility into complex technical issues, the software helps businesses solve pain points like high travel costs and low first-contact resolution rates effectively.
ViiBE Pricing
ViiBE is usually sold as a customized subscription or add-on to Praxedo. ViiBE pricing starts at around $10/user/month.
Disclaimer: The pricing has been sourced from third-party sites and is subject to change.
ViiBE Integrations
The ViiBE software supports integration with multiple systems and platforms, such as:
Who Is ViiBE For?
ViiBE is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Energy and utilities
- Manufacturing
- HVAC services
- Property management
- Heavy equipment rental
- Insurance assistance
Is ViiBE Right For You?
ViiBE software is the premier choice for organizations managing complex physical assets and dispersed field teams. ViiBE stands out for its high ROI and ease of use. ViiBE features, such as its standout ability to function without downloads, make it the best fit for high-stakes technical support environments.
Still doubtful if ViiBE is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ViiBE Features
Real-Time Video Calls
ViiBE software allows experts to send instant session links via SMS or email, enabling immediate 360-degree visibility. This feature eliminates the need for app downloads, ensuring customers and technicians can collaborate instantly to diagnose and resolve complex technical problems.
Technical Support
During live calls, experts use AR-powered pointers and shapes to draw directly on the video feed. This visual guidance highlights critical components and instructions, reducing communication errors, and helping field workers perform repairs with higher accuracy and significantly less downtime.
ViiBE Video Reports
Technicians can create autonomous reports on-site, even with low connectivity, ensuring accurate incident documentation. These reports integrate with Microsoft Teams or ticketing systems, allowing experts to review data asynchronously and maintain a detailed, time-stamped history of field service activities.
Quality Assurance Archive
The platform maintains a secure media archive of all sessions, providing documented proof of compliance with industry standards. These time-stamped video recordings facilitate dispute resolution and streamline the invoicing process by proving that specific Service Level Agreement requirements were met.
Pros And Cons of ViiBE
Pros
Decreases unnecessary on-site visits by enabling remote visual assistance
Increases first-call fix rates by letting experts diagnose issues in real time
Optimizes internal sharing of knowledge across support and field teams
Develops autonomy and skills of technicians in the field
Cons
Integration often requires third-party API connections
May only offer API-based integrations
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Frequently Asked Questions
Does ViiBE have a mobile app?
There is no information available about a ViiBE mobile application.
What level of support does ViiBE offer?
ViiBE offers support via an online contact form.
What other apps does ViiBE integrate with?
ViiBE seamlessly integrates with a variety of systems and platforms, including Zendesk, Praxedo, Infor, Salesforce Customer360, and Microsoft Dynamics, ensuring smooth workflows across your existing tools.
What language does ViiBE support?
ViiBE is primarily available in English and French.
Does ViiBE offer an API?
Yes, ViiBE offers an API.
Who are the typical users of ViiBE?
ViiBE serves a diverse array of industries and sectors, making it highly versatile. Key areas include telecommunications, energy and utilities, manufacturing, HVAC services, property management, heavy equipment rental, and insurance support.
What types of pricing plans does ViiBE offer?
ViiBE price is typically offered as a tailored subscription or as an add-on to Praxedo. Pricing starts at approximately $10/user/month. You can also request a custom ViiBE cost that meets your requirements.