Microsoft Dynamics CRM: Pricing, Free Demo &; Features

Last Updated Jun 10, 2026

Overview

Microsoft Dynamics CRM provides a unified suite of business applications, connecting sales, service, and finance to streamline operations. While the system can lag sometimes, its seamless integration with the Microsoft ecosystem and high customizability make it a powerful tool for driving growth and operational agility.

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Starting Price

Custom

Microsoft Dynamics CRM Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management / Sales Pipeline Tracking
Customer Service/Support
Mobile CRM / Mobile CRM App

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What Is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a comprehensive suite of intelligent business applications that unify customer relationship management (CRM) and enterprise resource planning (ERP). It helps businesses connect data and processes across sales, service, and finance. By leveraging embedded artificial intelligence (AI) and automation, the Microsoft Dynamics CRM software enables organizations to streamline operations and gain predictive insights to deepen customer relationships. In addition, it also supports agile decision-making to accelerate growth, making it ideal for medium to large-scale enterprises.

Microsoft Dynamics CRM Pricing

The following list outlines the Microsoft Dynamics CRM price for its core Sales plans. The total Microsoft Dynamics CRM cost will depend on the specific applications and number of users required.

Small and medium business

Dynamics 365 Business Central Essentials: $70.00/user/month
Dynamics 365 Business Central Premium: $100.00/user/month
Dynamics 365 Business Central Team Members: $8.00/user/month

Sales

Dynamics 365 Sales Professional: $65.00/user/month
Dynamics 365 Sales Enterprise: $105.00/user/month
Dynamics 365 Sales Premium: $150.00/user/month
Microsoft Relationship Sales: Contact sales for pricing

Marketing

Dynamics 365 Customer Insights: $1,700.00/tenant/month
Dynamics 365 Customer Insights Attach: $1,000.00/tenant/month

Service

Dynamics 365 Customer Service Professional: $50.00/user/month
Dynamics 365 Customer Service Enterprise: $105.00/user/month
Dynamics 365 Contact Center: $110.00/user/month
Dynamics 365 Field Service: $105.00/user/month

Finance

Dynamics 365 Finance: $210.00/user/month
Dynamics 365 Finance Premium: $300.00/user/month

Supply Chain

Dynamics 365 Supply Chain Management: $210.00/user/month
Dynamics 365 Supply Chain Management Premium: $300.00/user/month
Dynamics 365 Intelligent Order Management: $315.00/month

Dynamics 365 Human Resources: $135.00/user/month
Dynamics 365 Human Resources Self Service: $4.00/user/month

Project management

Dynamics 365 Project Operations: $135.00/user/month

Commerce

Dynamics 365 Commerce: $210.00/user/month
Dynamics 365 Commerce e-Commerce add-on: $4,000.00/user/month

The platform also offers a 30-day free trial. Get in touch with us to get a customized Microsoft Dynamics CRM cost quote.

Disclaimer: The pricing is subject to change.

Microsoft Dynamics CRM Integrations

The software supports integration with multiple systems and platforms, such as:

Outlook
Continia Document Capture
Maplytics
B2B Ecommerce Webshop
Creator Kit

Book a free Microsoft Dynamics CRM demo to learn more about its integration arrangements.

Who Is Microsoft Dynamics CRM For?

Microsoft Dynamics CRM is ideal for a wide range of industries and sectors, including:

Manufacturing
Retail
Financial services
Healthcare
Government

Is Microsoft Dynamics CRM Right For You?

Microsoft Dynamics CRM is an ideal fit for mid-market to large enterprises already invested in the Microsoft ecosystem. Its standout strength lies in its ability to unify disparate business functions on a single, AI-enhanced platform, breaking down data silos between sales, service, and operations. The software is recognized by industry leaders and represents a powerful, scalable investment for businesses seeking a future-proof foundation for growth.

Still doubtful if Microsoft Dynamics CRM is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Microsoft Dynamics CRM Features

Sales Management

This module empowers sales teams by automating processes and providing AI-driven insights. It helps qualify opportunities with predictive scoring, track pipeline progress with embedded dashboards, and improve interactions with Copilot-assisted email generation and meeting preparation notes.

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Field Service

Transform service operations by optimizing technician schedules and automating customer communication. Frontline workers are empowered with mobile access to work orders, step-by-step guides, and remote expert assistance, significantly improving first-time fix rates and customer satisfaction.

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Supply Chain Management

Build a resilient and agile supply chain with AI-enhanced demand forecasting and real-time inventory visibility. This module streamlines procurement, automates warehousing with robotics and mobile apps, and optimizes fulfillment to ensure on-time, in-full deliveries.

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Project Operations

Connect project-centric business functions from quote to cash. This feature provides tools for accurate project costing, resource scheduling, and budget tracking, while Copilot helps automate status reports and risk assessments to drive project profitability and success.

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Pros And Cons of Microsoft Dynamics CRM

A quick look at Microsoft Dynamics CRM's strengths and weaknesses to
help you decide if it's the right fit

Pros

Seamless Microsoft ecosystem integration
Highly customizable and flexible
Scalable for large data volumes

Cons

Difficult native reporting capabilities
System can sometimes be slow

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does Microsoft Dynamics CRM support?

The software supports several languages, including English, French, and German.

What level of support does Microsoft Dynamics CRM offer?

The platform offers chat, email, and phone support.

Does Microsoft Dynamics CRM have a mobile application?

Yes, Microsoft Dynamics CRM provides a mobile application.

What other apps does Microsoft Dynamics CRM integrate with?

The platform supports integration with a wide range of systems and platforms, including B2B Ecommerce Webshop, Outlook, Creator Kit, Continia Document Capture, and Maplytics.

What types of pricing plans does Microsoft Dynamics CRM offer?

The software's pricing varies by function: Business Central ($8–$100/user/month), Sales ($65–$150), Marketing (from $1,000/tenant/month), Service ($50–$110), Finance and Supply Chain ($210–$315), HR ($4–$135), Project Operations ($135), and Commerce ($210+, with a $4,000 e-Commerce add-on). It also offers a free tril. You can also request personalized Microsoft Dynamics CRM pricing quote now.

Does Microsoft Dynamics CRM offer an API?

Yes, Microsoft Dynamics CRM software provides an API.

Who are the typical users of Microsoft Dynamics CRM?

Businesses across various industries, including financial services, government, manufacturing, healthcare, and retail, benefit from Microsoft Dynamics CRM features.