“Unsafe for remote access”

Pros

On the occasions when it actually connects the software delivers what it is supposed to and makes remote access possible without requiring a lot of setup.

Cons

The software is full of bugs the connection fails frequently, support does not respond and even the basic functions cannot be relied on.

“Disappointing post-purchase support”

Pros

At the moment the software itself works properly and gives us the remote PC access we needed without having to rely on an Internet connection or VPNs so it does meet our current requirements.

Cons

This product is not just the software itself, it also includes the after-sales service and in that area they are not trustworthy. For the kind of service being contracted, that becomes a huge disadvantage. As the contract expiration date gets closer, we will need to start looking at other alternatives.

“Customer help is non existent”

Pros

For a long time, this product worked really well for me. It was easy to use, dependable and the support used to be very good.

Cons

Since 2024, it is no longer free and now requires a subscription. After I ran into an issue the technical support was absolutely terrible. My email got no response the support agent left the chat without any warning and there was no follow-up at all. With so many other apps out there, I will not keep using this product. It is not as reliable anymore and the support is basically nonexistent. I do not recommend it.

“effortless remote assistance”

Pros

When we need to provide remote help, it makes connecting to machines on our network quick and easy.

Cons

The mouse pointer does not always align correctly and sometimes I have to refresh frequently to see updates on the screen.

“Dependable access platform”

Pros

Whenever I need to connect to another computer from afar, this has become an indispensable tool for me.

Cons

At times some antivirus programs may mistakenly flag it as a virus.

“Unresponsive billing team”

Pros

The features work well right up until you need any kind of help. There is no real way to change your plan or billing unless you are adding something and there is no option to fix billing inaccuracies.

Cons

Once support became necessary the experience completely fell apart. I left several voicemails, sent multiple emails and never received any response. Because of that, I was overcharged for services I did not want or need. When renewal came up, I still could not change my subscription unless I was adding on services. I was worried about being charged incorrectly again but I could not turn off auto-renew, remove my card or even see what I would be charged until the day before the charge went through, despite trying to reach support many times in advance and getting no reply.

“amazing remote connectivity”

Pros

Setup was quick and easy the connections stay dependable and remote access works smoothly.

Cons

There's honestly nothing I dislike about it, it has been convenient and efficient throughout.

“Flexible licensing for technicians”

Pros

What matters most on our side is that there's a technician-based licensing option instead of a customer-based model which works much better for us.

Cons

A drawback is that the customer has to be present to start the support session in real time. It would be much better if they could launch the session themselves, set the access level we need (user or admin, along with the allowed time window) and then leave so we could connect later.

“Enables simple telework”

Pros

Being able to work from home with it has made a real difference for me.

Cons

If the network connection is weak, it starts lagging and the colors become distorted. It also only lets me control one screen so I have to disconnect one of the monitors at work.

“Ideal for educational settings”

Pros

For school use, this is a really easy piece of software and it works brilliantly.

Cons

Can't think of any downsides. It never crashes and it always works.

“Proven long-term value”

Pros

Setup was quick and easy, it runs very reliably and the pricing is really appealing.

Cons

From my perspective there is nothing to complain about. I have not had any issues during the entire time I have used it and I have been using it for 3 years now.

“Consistently steady performance”

Pros

Day-to-day use has been trouble-free and I haven't run into bugs or any issues while using it.

Cons

Administration could be made more easy and the viewer installation process should be easier.

“handles basic daily requirements well”

Pros

Right from the start, it felt easy to use and included everything I need for my work.

Cons

The password change process is confusing and difficult especially when dealing with multiple users and computers.

“Instant connection to desktop”

Pros

Connecting is easy and it responds quickly when I log in to my work computer.

Cons

I use two monitors at work but on my laptop I can't get both screens to display larger and I also can't move one screen over.

“feasible design”

Pros

From the start, it was very easy to use and most importantly, it has never let me down.

Cons

Don't know what to put here because there really isn't anything I dislike about it.

“Global workstation connectivity”

Pros

For the past four years, it has consistently let me connect to my workstation remotely no matter where I am in the world and that reliability has been a big plus.

Cons

There is not much to complain about. The only minor drawback is that signing into the account itself, not the remote session, feels a bit more complicated than it should be, probably because of the added security.

“Simplified help for non-tech users”

Pros

On-Demand Assist has been the quickest and simplest way for me to connect with users who aren't very comfortable with computers.

Cons

Main drawback is stability. At times, it disconnects without warning so I end up keeping both TeamViewer and it open at the same time. File transfers could also be better if there were a default path that automatically saved to the Downloads folder and the same kind of default option when files are being sent back to me.

“Smooth setup”

Pros

Everything about getting started was easy and the setup process went smoothly from the beginning.

Cons

Haven't run into any problems with it and both my team and I have been using it consistently for more than two years.

“High-speed access”

Pros

Setup and connection happen quickly without any hassle and the service performs well for what it costs.

Cons

If any problems come up, it's impossible to get through to a real person for help.

“Portable remote connection”

Pros

Being able to connect from anywhere is a huge plus. It gives me the freedom to travel without losing access.

Cons

At times the connection can take a while to establish.