Bitwarden

Bitwarden Reviews

Total 53 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

23%

3

Stars

4%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AP

Anastasios P.

Higher Education, 11-50 employees

More than a year

5.0
October 2024

one app covers all your password needs

Pros

Everything I need from a password manager is built into one app, with all the features and functionality in a single place.

Cons

Everything checks out so far, no complaints at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0
September 2024

Your passwords stay safe no matter what

Pros

Security is front and center here, your sensitive data is guarded against external threats at all times.

Cons

As of now I've got no complaints with Bitwarden and I hope it stays that way.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

TH

Tulio H.

Architecture & Planning, 1-10 employees

More than a year

5.0
August 2024

workflow stays simple and tools stay free

Pros

Using it felt very simple to use from the start and the tools are simple to work with. The fact that they're free makes it even better and is easily one of the best parts.

Cons

A very common feature that didn't work for me was unlocking the password with my fingerprint or Face ID.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Retail, 1-10 employees

More than a year

4.0
July 2024

no training needed !

Pros

This is very easy to pick up and using it day to day feels simple and instinctive.

Cons

The design looks a little old-school to me and could use a more modern refresh.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

TO

Tim O.

Marketing and Advertising, 1-10 employees

More than a year

5.0
May 2024

Handles passwords wherever you are

Pros

Whether I'm on my phone or my laptop Bitwarden is always there when I need a password. I only have to remember my master password and Bitwarden takes care of everything else.

Cons

It's unfortunate that passwords are still something we have to deal with but that's the reality. Bitwarden makes the whole process simple.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MG

Margaret G.

Research, 500+ employees

Free Trial

2.0
May 2024

apps are confusing and setup isn't clear

Pros

At least it didn't cost anything so I'm glad I wasn't out any money when I ended up deleting my account.

Cons

As a newcomer I found it hard to navigate because the interface, help materials and instructions were all hard to understand. I never found a clear explanation for why there's both a web app and a browser extension and then there are mobile and desktop apps too. It was very unclear whether all of them were actually needed and if not, why someone would have the desktop app, web app and extension all on the same computer.

Rating Distribution

Ease of use

2

Value for money

5

Customer Support

1

Functionality

5

JM

Jackson M.

Higher Education, 500+ employees

More than a year

5.0
May 2024

safe sharing together

Pros

The SSO feature for cloud data encryption and synchronization has been a big plus especially when managing access across different tools. It also makes sharing sensitive information feel much safer. The single password generator is useful and the 2-factor authentication adds another layer of security that I really appreciate. On top of that, the templates are well designed and help get things done faster.

Cons

I can't point to any real downside at the moment, kudos to the vendor for delivering such a useful product.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MG

Milagros G.

Internet, 11-50 employees

More than a year

5.0
March 2024

centralized vault for every login

Pros

Having all my keys and passwords stored in one place has made my work much simpler and it gives me a real sense of security. I no longer have to worry about forgetting anything and my work feels protected.

Cons

Up to now the application has been issue-free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

OC

Olivia C.

Retail, 11-50 employees

More than a year

4.0
February 2024

affordable tools that handle everything

Pros

Bitwarden turned out to be the most budget-friendly option while still handling everything I needed it to do.

Cons

One downside is that users are still able to view the passwords.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

JJ

Johan J.

Computer Software, 51-100 employees

More than a year

4.0
February 2024

open-source background makes it feel right

Pros

It feels very familiar if you've used another open-source desktop password manager before which makes the transition pretty natural.

Cons

User management could be better especially having to manually accept a user after sending an invitation. The collections vs. folders naming is also a bit confusing, I don't see why they couldn't just be called folders. It would also help a lot to have owners assigned to collections.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

EM

Engin M.

Textiles, 1-10 employees

More than a year

4.0
February 2024

super secure !

Pros

The biggest highlight has been is the high level of security. It gives me peace of mind especially when I'm storing sensitive or personal data of different kinds.

Cons

I also use Google Passwords and Bitwarden doesn't feel as responsive in comparison. When I enter new login details on a website, the save prompt shows up at the top but it disappears too quickly so I have to react fast to catch it. I'd rather have a way to save the information more automatically without needing to check and confirm it every time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

RB

Riccardo B.

Machinery, 11-50 employees

More than a year

5.0
February 2024

complete and available everywhere

Pros

A complete, open-source solution for managing all your passwords. It works across platforms so you can use it on nearly every device you have.

Cons

If you also want to include 2FA codes, you'll need to move up to a paid plan.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SM

Stefania M.

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2024

The free plan is packed with features!!

Pros

Even the free version comes with plenty of useful features so upgrading really isn't necessary unless you have more specific needs. It lets you save your passwords organize them into folders and use autofill too which means you don't even need to open the app most of the time.

Cons

No real downsides. If I had to mention something, it would just be that it isn't entirely free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JP

Josiah P.

Media Production, 1-10 employees

More than a year

5.0
January 2024

Generator is handy and Free to use

Pros

Getting started without paying anything is a big plus and the upgrade cost is quite reasonable if you decide you need the extra features. I rely on the password generator constantly and it's one of the tools I use the most.

Cons

Autosave and autofill work about 80% of the time which is still pretty good but they're not completely reliable. There have been moments when I was creating a new entry through the browser extension, clicked away by accident and the popup closed which meant losing the information I hadn't saved yet. That has been frustrating more often than I'd prefer. Updating entries can also feel a bit tedious though the upside is that the extra caution helps prevent changing things you are meant to leave alone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

NZ

Nino Z.

Internet, 1-10 employees

More than a year

5.0
January 2024

everything consolidated in one vault

Pros

With a single master password, you can access and manage all of your passwords in one place.

Cons

In theory if someone figures out the master password, they could get into the account and access every password. That said, two-factor authentication is the solution to help protect against that.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

VM

Veona M.

Chemicals, 500+ employees

More than a year

5.0
December 2023

secure management that works

Pros

For me personally, keeping track of countless passwords used to be a constant hassle but Bitwarden completely changed that for me. Once I set up a strong, unique master password and store it safely, everything else is protected through its hardy security tools like permission and access controls, password encryption, cloud security and two-factor authentication. On top of that, it automatically stores login details for all my accounts and services, then fills them in whenever I visit a site so I never have to enter credentials manually every single time.

Cons

Bitwarden covers everything I need for password management and I honestly haven't run into any drawbacks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

RA

Ryan A.

Computer Software, 1-10 employees

More than a year

5.0
December 2023

Autosave and Autofill works on every site

Pros

Being able to use it across multiple devices is a big plus and the Chrome extension's Autosave and Autofill features are especially useful.

Cons

The Android app still feels unfinished since it doesn't suggest logins for every app so I still have to open Bitwarden and manually copy my credentials at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MR

Mat R.

Renewables & Environment, 51-100 employees

More than a year

5.0
November 2023

security that never sleeps

Pros

Keeping both work and personal accounts secure is much simpler with this tool. It stores passwords and logins behind one master password and when I land on a login page, it reacts quickly and usually only takes a click to sign in. That also lets me use stronger, more complicated passwords thanks to the built-in password generator. With Bitwarden, I really don't have to stress about login security anymore.

Cons

I haven't run into any downsides. It's practical, simple to use and I'm very happy with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BS

Brian S.

Libraries, 11-50 employees

More than a year

4.0
November 2023

clean design with a fast search

Pros

Having it available on pretty much every platform is a big plus. There are also a lot of settings you can adjust which makes it very useful.

Cons

The interface feels like it hasn't gotten much attention over the years and hasn't really evolved. It's very functional and utilitarian but not always consistent and it could definitely be more user-friendly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

AD

Alessia D.

Marketing and Advertising, 11-50 employees

Less than a year

4.0
November 2023

A sleek layout and fast search

Pros

The layout is clear and neatly organized so it doesn't take long to locate what you need. Being able to create unlimited folders is really helpful for keeping different projects in order and the search bar makes it even better since you can pull up anything quickly without having to keep scrolling.

Cons

At this point I haven't run into anything I dislike. I don't use it on a daily basis but whenever I do, everything works without any issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8