Anastasios P.
Higher Education, 11-50 employees
More than a year
“one app covers all your password needs”
Pros
Everything I need from a password manager is built into one app, with all the features and functionality in a single place.
Cons
Everything checks out so far, no complaints at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 500+ employees
More than a year
“Your passwords stay safe no matter what”
Pros
Security is front and center here, your sensitive data is guarded against external threats at all times.
Cons
As of now I've got no complaints with Bitwarden and I hope it stays that way.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Tulio H.
Architecture & Planning, 1-10 employees
More than a year
“workflow stays simple and tools stay free”
Pros
Using it felt very simple to use from the start and the tools are simple to work with. The fact that they're free makes it even better and is easily one of the best parts.
Cons
A very common feature that didn't work for me was unlocking the password with my fingerprint or Face ID.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Retail, 1-10 employees
More than a year
“no training needed !”
Pros
This is very easy to pick up and using it day to day feels simple and instinctive.
Cons
The design looks a little old-school to me and could use a more modern refresh.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Tim O.
Marketing and Advertising, 1-10 employees
More than a year
“Handles passwords wherever you are”
Pros
Whether I'm on my phone or my laptop Bitwarden is always there when I need a password. I only have to remember my master password and Bitwarden takes care of everything else.
Cons
It's unfortunate that passwords are still something we have to deal with but that's the reality. Bitwarden makes the whole process simple.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Margaret G.
Research, 500+ employees
Free Trial
“apps are confusing and setup isn't clear”
Pros
At least it didn't cost anything so I'm glad I wasn't out any money when I ended up deleting my account.
Cons
As a newcomer I found it hard to navigate because the interface, help materials and instructions were all hard to understand. I never found a clear explanation for why there's both a web app and a browser extension and then there are mobile and desktop apps too. It was very unclear whether all of them were actually needed and if not, why someone would have the desktop app, web app and extension all on the same computer.
Rating Distribution
Ease of use
2
Value for money
5
Customer Support
1
Functionality
5
Jackson M.
Higher Education, 500+ employees
More than a year
“safe sharing together”
Pros
The SSO feature for cloud data encryption and synchronization has been a big plus especially when managing access across different tools. It also makes sharing sensitive information feel much safer. The single password generator is useful and the 2-factor authentication adds another layer of security that I really appreciate. On top of that, the templates are well designed and help get things done faster.
Cons
I can't point to any real downside at the moment, kudos to the vendor for delivering such a useful product.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Milagros G.
Internet, 11-50 employees
More than a year
“centralized vault for every login”
Pros
Having all my keys and passwords stored in one place has made my work much simpler and it gives me a real sense of security. I no longer have to worry about forgetting anything and my work feels protected.
Cons
Up to now the application has been issue-free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Olivia C.
Retail, 11-50 employees
More than a year
“affordable tools that handle everything”
Pros
Bitwarden turned out to be the most budget-friendly option while still handling everything I needed it to do.
Cons
One downside is that users are still able to view the passwords.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Johan J.
Computer Software, 51-100 employees
More than a year
“open-source background makes it feel right”
Pros
It feels very familiar if you've used another open-source desktop password manager before which makes the transition pretty natural.
Cons
User management could be better especially having to manually accept a user after sending an invitation. The collections vs. folders naming is also a bit confusing, I don't see why they couldn't just be called folders. It would also help a lot to have owners assigned to collections.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Engin M.
Textiles, 1-10 employees
More than a year
“super secure !”
Pros
The biggest highlight has been is the high level of security. It gives me peace of mind especially when I'm storing sensitive or personal data of different kinds.
Cons
I also use Google Passwords and Bitwarden doesn't feel as responsive in comparison. When I enter new login details on a website, the save prompt shows up at the top but it disappears too quickly so I have to react fast to catch it. I'd rather have a way to save the information more automatically without needing to check and confirm it every time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Riccardo B.
Machinery, 11-50 employees
More than a year
“complete and available everywhere”
Pros
A complete, open-source solution for managing all your passwords. It works across platforms so you can use it on nearly every device you have.
Cons
If you also want to include 2FA codes, you'll need to move up to a paid plan.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Stefania M.
Marketing and Advertising, 1-10 employees
More than a year
“The free plan is packed with features!!”
Pros
Even the free version comes with plenty of useful features so upgrading really isn't necessary unless you have more specific needs. It lets you save your passwords organize them into folders and use autofill too which means you don't even need to open the app most of the time.
Cons
No real downsides. If I had to mention something, it would just be that it isn't entirely free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Josiah P.
Media Production, 1-10 employees
More than a year
“Generator is handy and Free to use”
Pros
Getting started without paying anything is a big plus and the upgrade cost is quite reasonable if you decide you need the extra features. I rely on the password generator constantly and it's one of the tools I use the most.
Cons
Autosave and autofill work about 80% of the time which is still pretty good but they're not completely reliable. There have been moments when I was creating a new entry through the browser extension, clicked away by accident and the popup closed which meant losing the information I hadn't saved yet. That has been frustrating more often than I'd prefer. Updating entries can also feel a bit tedious though the upside is that the extra caution helps prevent changing things you are meant to leave alone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Nino Z.
Internet, 1-10 employees
More than a year
“everything consolidated in one vault”
Pros
With a single master password, you can access and manage all of your passwords in one place.
Cons
In theory if someone figures out the master password, they could get into the account and access every password. That said, two-factor authentication is the solution to help protect against that.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Veona M.
Chemicals, 500+ employees
More than a year
“secure management that works”
Pros
For me personally, keeping track of countless passwords used to be a constant hassle but Bitwarden completely changed that for me. Once I set up a strong, unique master password and store it safely, everything else is protected through its hardy security tools like permission and access controls, password encryption, cloud security and two-factor authentication. On top of that, it automatically stores login details for all my accounts and services, then fills them in whenever I visit a site so I never have to enter credentials manually every single time.
Cons
Bitwarden covers everything I need for password management and I honestly haven't run into any drawbacks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ryan A.
Computer Software, 1-10 employees
More than a year
“Autosave and Autofill works on every site”
Pros
Being able to use it across multiple devices is a big plus and the Chrome extension's Autosave and Autofill features are especially useful.
Cons
The Android app still feels unfinished since it doesn't suggest logins for every app so I still have to open Bitwarden and manually copy my credentials at times.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Mat R.
Renewables & Environment, 51-100 employees
More than a year
“security that never sleeps”
Pros
Keeping both work and personal accounts secure is much simpler with this tool. It stores passwords and logins behind one master password and when I land on a login page, it reacts quickly and usually only takes a click to sign in. That also lets me use stronger, more complicated passwords thanks to the built-in password generator. With Bitwarden, I really don't have to stress about login security anymore.
Cons
I haven't run into any downsides. It's practical, simple to use and I'm very happy with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Brian S.
Libraries, 11-50 employees
More than a year
“clean design with a fast search”
Pros
Having it available on pretty much every platform is a big plus. There are also a lot of settings you can adjust which makes it very useful.
Cons
The interface feels like it hasn't gotten much attention over the years and hasn't really evolved. It's very functional and utilitarian but not always consistent and it could definitely be more user-friendly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Alessia D.
Marketing and Advertising, 11-50 employees
Less than a year
“A sleek layout and fast search”
Pros
The layout is clear and neatly organized so it doesn't take long to locate what you need. Being able to create unlimited folders is really helpful for keeping different projects in order and the search bar makes it even better since you can pull up anything quickly without having to keep scrolling.
Cons
At this point I haven't run into anything I dislike. I don't use it on a daily basis but whenever I do, everything works without any issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
