ESET Cybersecurity

ESET Cybersecurity Reviews

Total 66 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

20%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Hospital & Health Care, 500+ employees

More than a year

5.0

“overall protection is reliable”

Pros

It's been the most dependable security software I've used.

Cons

The base plan doesn't come with every available feature.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Media Production, 101-500 employees

More than a year

4.0

“affordable and effective”

Pros

One thing I really appreciate about ESET Endpoint Security is that the price is lower than many other options.

Cons

Setting up the main server for ESET Endpoint Security is more difficult than I expected.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

GB
Ghislaine B.

Professional Training & Coaching, 1-10 employees

More than a year

5.0

“steady since we installed”

Pros

Fortunately this antivirus has been a really good choice for us. It was recommended by our IT installer and ever since we put it in place our system hasn't been infected at all.

Cons

I honestly haven't noticed any downsides with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM
Muna M.

Insurance, 11-50 employees

Less than 6 months

5.0

“fully covered threat defense”

Pros

How thoroughly it covers protection is one thing I really appreciate about ESET. It clearly shows all the different ways it keeps us safe from malware, ransomware and phishing websites.

Cons

That said, a few features don't feel very user-friendly. There are times when applying policies takes a bit longer although they usually end up working within a few seconds. The pricing is also one of the factors to consider.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

GA
Gloria A.

Investment Banking, 11-50 employees

Less than a year

5.0

“Quick install and updates”

Pros

The quick setup makes it convenient to use and the frequent database updates are a real plus. It also offers good integration and transparency which makes the overall experience very reliable.

Cons

It only scans certain files and the available options are somewhat limited.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

DL
David L.

Information Technology and Services, 1-10 employees

More than a year

4.0

“security is strong with support great”

Pros

Software combines a variety of security features in a single platform and is user-friendly. A major advantage is the knowledgeable support team which responds quickly and can assist in German. Additionally, cloud management options are available, whether you prefer to host it yourself or opt for ESET to handle the hosting for an additional fee.

Cons

Compared with other options, the price could be a bit lower.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Airlines/ Aviation, 500+ employees

More than a year

4.0

“trusted files & fast scanning”

Pros

By whitelisting files against a special database and marking them as trusted, it delivers noticeably better scanning performance.

Cons

Every now and then, the performance can still be weak especially when the hardware isn't up to the task.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

CM
Calum M.

Construction, 51-100 employees

More than a year

5.0

“remote endpoint control works”

Pros

Having everything in one cloud-based security suite has been a big plus. ESET Endpoint Security gives me real-time monitoring for my Windows endpoints and I can keep an eye on all of them remotely no matter where they are in the world. Being able to manage, update, reboot and monitor devices right from my desk is incredibly convenient.

Cons

The trade-off for all those features is that deployment can be pretty involved. Pushing the agent and applications out to my endpoints through Active Directory was fairly challenging although once everything was configured, it has worked reliably.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SB
Sven B.

Education Management, 1-10 employees

More than a year

5.0

“Scales and protects well”

Pros

This security solution has been on the market for many years and it's straightforward to use while also being scalable.

Cons

Almost too many custom configuration options available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TA
Talal A.

Photography, 1-10 employees

More than a year

5.0

“global security done right”

Pros

Easily one of the best security providers out there worldwide.

Cons

Generally I was happy with everything and didn't have anything to complain about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, 1-10 employees

More than a year

5.0

“our computers are kept safe”

Pros

I'd definitely describe ESET as one of the more dependable pieces of software for computer protection.

Cons

Don't have any negatives to mention. I really appreciated how simple the software is to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

FB
Francesco B.

Computer Hardware, 1-10 employees

More than a year

5.0

“Top antivirus protection”

Pros

Works really well for medium and large companies and the installation can be handled remotely without much trouble.

Cons

The only downside is the long waiting time when it comes to annual renewals.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

ZA
Zafar A.

Financial Services, 51-100 employees

More than a year

5.0

“endpoint defense holds up”

Pros

It's been a very dependable endpoint protection solution for our data and it also covers mobile devices which is a big plus. The interface is straightforward to work with and most features run automatically so there isn't much manual effort involved.

Cons

At times, updates can slow down ongoing processes although it doesn't happen all the time. Another area that could be better is client support since response times should be a bit faster.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

“Provides top tier anti-virus protection”

Pros

This is probably the best antivirus available right now. It covers a lot of useful features, from browser scanning to malware protection and more.

Cons

I really don't have any complaints, aside from it being a little expensive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW
Mariusz W.

Information Technology and Services, 11-50 employees

More than a year

5.0

“Very good!”

Pros

Runs quickly, doesn't put much strain on the computer, delivers strong performance and is simple to set up.

Cons

Honestly, I haven't come across any real weak points.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SL
Shawn L.

Package/ Freight Delivery, 11-50 employees

More than a year

5.0

“all in one defense”

Pros

A really strong all-in-one antivirus option. It actively keeps watch over websites, emails and files which makes it feel very complete.

Cons

It does seem to be missing malware protection and having mobile monitoring included would make it even better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KY
Kevin Y.

Information Technology and Services, 1-10 employees

More than a year

5.0

“trstworthy detection and easy setup”

Pros

ESET delivers excellent threat detection while keeping false positives low which makes it very dependable. It's also straightforward to use so managing it doesn't take much effort.

Cons

ESET is a very powerful piece of software and at this point I really don't have any drawbacks to mention.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JH
Jacob H.

Utilities, 11-50 employees

More than a year

5.0

“Responsive Alerts!”

Pros

Right away, the interface felt user friendly, the notifications come through quickly and the response time is impressive. It also uses very little RAM which is a big plus.

Cons

One thing that could be better is the update process since not everything is fully automated and some updates still have to be pushed manually.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JA
Javier A.

Retail, 51-100 employees

Less than a year

5.0

“Complete coverage!”

Pros

You can tell that this software is constantly updated to cover the new vulnerabilities that appear every day. It includes protection for web browsers, automatically blocks websites of questionable trust, and also offers defense against pop-up windows. I think it's a very complete solution, because it not only protects the device, but also email with antispam and anti-phishing features.

Cons

So far I haven't found any feature that I could say is unfriendly or difficult to use; in general, I think it's a very complete software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FQ
Fabio Q.

Insurance, 1-10 employees

Less than a year

5.0

“always active and reliable”

Pros

Professionalism, reliability and protection you can count on at all times. It keeps delivering that sense of security constantly even when the computer is turned off.

Cons

Part I appreciated less was the price, along with the limited chances of finding targeted deals or special offers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10