ESET Cybersecurity Reviews
Total 66 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars20%
3
Stars6%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“overall protection is reliable”
Pros
It's been the most dependable security software I've used.
Cons
The base plan doesn't come with every available feature.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Media Production, 101-500 employees
More than a year
“affordable and effective”
Pros
One thing I really appreciate about ESET Endpoint Security is that the price is lower than many other options.
Cons
Setting up the main server for ESET Endpoint Security is more difficult than I expected.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Professional Training & Coaching, 1-10 employees
More than a year
“steady since we installed”
Pros
Fortunately this antivirus has been a really good choice for us. It was recommended by our IT installer and ever since we put it in place our system hasn't been infected at all.
Cons
I honestly haven't noticed any downsides with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 11-50 employees
Less than 6 months
“fully covered threat defense”
Pros
How thoroughly it covers protection is one thing I really appreciate about ESET. It clearly shows all the different ways it keeps us safe from malware, ransomware and phishing websites.
Cons
That said, a few features don't feel very user-friendly. There are times when applying policies takes a bit longer although they usually end up working within a few seconds. The pricing is also one of the factors to consider.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Investment Banking, 11-50 employees
Less than a year
“Quick install and updates”
Pros
The quick setup makes it convenient to use and the frequent database updates are a real plus. It also offers good integration and transparency which makes the overall experience very reliable.
Cons
It only scans certain files and the available options are somewhat limited.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“security is strong with support great”
Pros
Software combines a variety of security features in a single platform and is user-friendly. A major advantage is the knowledgeable support team which responds quickly and can assist in German. Additionally, cloud management options are available, whether you prefer to host it yourself or opt for ESET to handle the hosting for an additional fee.
Cons
Compared with other options, the price could be a bit lower.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Airlines/ Aviation, 500+ employees
More than a year
“trusted files & fast scanning”
Pros
By whitelisting files against a special database and marking them as trusted, it delivers noticeably better scanning performance.
Cons
Every now and then, the performance can still be weak especially when the hardware isn't up to the task.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Construction, 51-100 employees
More than a year
“remote endpoint control works”
Pros
Having everything in one cloud-based security suite has been a big plus. ESET Endpoint Security gives me real-time monitoring for my Windows endpoints and I can keep an eye on all of them remotely no matter where they are in the world. Being able to manage, update, reboot and monitor devices right from my desk is incredibly convenient.
Cons
The trade-off for all those features is that deployment can be pretty involved. Pushing the agent and applications out to my endpoints through Active Directory was fairly challenging although once everything was configured, it has worked reliably.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Education Management, 1-10 employees
More than a year
“Scales and protects well”
Pros
This security solution has been on the market for many years and it's straightforward to use while also being scalable.
Cons
Almost too many custom configuration options available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
More than a year
“global security done right”
Pros
Easily one of the best security providers out there worldwide.
Cons
Generally I was happy with everything and didn't have anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“our computers are kept safe”
Pros
I'd definitely describe ESET as one of the more dependable pieces of software for computer protection.
Cons
Don't have any negatives to mention. I really appreciated how simple the software is to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Computer Hardware, 1-10 employees
More than a year
“Top antivirus protection”
Pros
Works really well for medium and large companies and the installation can be handled remotely without much trouble.
Cons
The only downside is the long waiting time when it comes to annual renewals.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Financial Services, 51-100 employees
More than a year
“endpoint defense holds up”
Pros
It's been a very dependable endpoint protection solution for our data and it also covers mobile devices which is a big plus. The interface is straightforward to work with and most features run automatically so there isn't much manual effort involved.
Cons
At times, updates can slow down ongoing processes although it doesn't happen all the time. Another area that could be better is client support since response times should be a bit faster.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
More than a year
“Provides top tier anti-virus protection”
Pros
This is probably the best antivirus available right now. It covers a lot of useful features, from browser scanning to malware protection and more.
Cons
I really don't have any complaints, aside from it being a little expensive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Very good!”
Pros
Runs quickly, doesn't put much strain on the computer, delivers strong performance and is simple to set up.
Cons
Honestly, I haven't come across any real weak points.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Package/ Freight Delivery, 11-50 employees
More than a year
“all in one defense”
Pros
A really strong all-in-one antivirus option. It actively keeps watch over websites, emails and files which makes it feel very complete.
Cons
It does seem to be missing malware protection and having mobile monitoring included would make it even better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“trstworthy detection and easy setup”
Pros
ESET delivers excellent threat detection while keeping false positives low which makes it very dependable. It's also straightforward to use so managing it doesn't take much effort.
Cons
ESET is a very powerful piece of software and at this point I really don't have any drawbacks to mention.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Utilities, 11-50 employees
More than a year
“Responsive Alerts!”
Pros
Right away, the interface felt user friendly, the notifications come through quickly and the response time is impressive. It also uses very little RAM which is a big plus.
Cons
One thing that could be better is the update process since not everything is fully automated and some updates still have to be pushed manually.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 51-100 employees
Less than a year
“Complete coverage!”
Pros
You can tell that this software is constantly updated to cover the new vulnerabilities that appear every day. It includes protection for web browsers, automatically blocks websites of questionable trust, and also offers defense against pop-up windows. I think it's a very complete solution, because it not only protects the device, but also email with antispam and anti-phishing features.
Cons
So far I haven't found any feature that I could say is unfriendly or difficult to use; in general, I think it's a very complete software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 1-10 employees
Less than a year
“always active and reliable”
Pros
Professionalism, reliability and protection you can count on at all times. It keeps delivering that sense of security constantly even when the computer is turned off.
Cons
Part I appreciated less was the price, along with the limited chances of finding targeted deals or special offers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10