ESET Cybersecurity Reviews
Total 66 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars20%
3
Stars6%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Staffing and Recruiting, 11-50 employees
More than a year
“helps guard every endpoint well”
Pros
Right from the start, ESET Endpoint Security has felt like a really valuable endpoint security solution with outstanding capabilities. The setup process was also very straightforward so getting it up and running did not take much effort.
Cons
Since I began using ESET Endpoint Security, I have not run into any issues at all. It has been very reliable throughout.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, 11-50 employees
Less than 6 months
“Fast and hassle free protection”
Pros
Overall it performs very fast and it barely uses system resources while running. Using it is just as easy and getting this set up was quick.
Cons
The firewall behaves a bit strangely. It sometimes blocks printers and other devices so having to manually whitelist them can be pretty annoying.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Wholesale, 101-500 employees
More than a year
“suite covers threats fully”
Pros
After switching from Symantec to Eset, I've been really impressed with its threat detection. Even the basic antivirus package comes with plenty of features that add extra layers of protection. It does take some policy setup to allow RDP over VPN but once that's configured, it works well. I also use it to block ad sites that pop up when I click through to read articles from the original website. When I had trouble getting RDP via VPN working, their tech support team connected remotely and set up the required rules for me. The console management is also excellent.
Cons
Nothing major comes to mind honestly. The price might be something to point to since I'm using the business version. Whether the home edition includes all of these added protections is something I'm also not sure about. Not the kind of program you just install and forget about.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Computer & Network Security, 1-10 employees
More than a year
“installs quick with rich controls”
Pros
Getting ESET up and running is quick and it doesn't eat up a lot of system resources. It also offers a huge range of configuration options so you can fine-tune just about any setup you can think of.
Cons
Thankfully I haven't run into any operational issues with this product. Regarding one thing to mention the price could be a bit lower since it has typically sat at the higher end compared with similar software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Retail, 11-50 employees
Free Trial
“business protection packs punch”
Pros
What it comes with is a very comprehensive set of tools for protecting a business.
Cons
Getting the hang of it takes time and areas like policy management and firewall rules can be difficult to work through.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Hospitality, 1-10 employees
Less than 6 months
“Uninstalling this is an annoying process”
Pros
This application didn't appeal to me much overall.
Cons
Unfortunately one thing that really bothered me was that after I decided I no longer wanted it it took weeks to fully remove it from my laptop.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
2
Functionality
3
Insurance, 101-500 employees
Less than 6 months
“a good swap for old tools we used”
Pros
This has been a reliable security solution for us and a really strong replacement for Kaspersky.
Cons
One issue we've run into is in a VDI instant clones environment, where there have been quite a few glitches in the admin center especially with some user PCs not appearing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Automotive, 11-50 employees
More than a year
“Mixed review”
Pros
Compared with other options on the market the pricing is really attractive and the interface feels very easy to use.
Cons
Another downside is that the installers need frequent updates. Plus when something breaks the software doesn't provide much detail about what actually went wrong.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
5
Functionality
5
Information Technology and Services, 11-50 employees
Less than a year
“Catches malware reliably”
Pros
One thing I appreciate about this endpoint security is how well it can detect, identify and analyze incoming malware on a device. It also alerts the user right away so action can be taken before the device gets infected.
Cons
Honestly, I don't have any real complaints because this endpoint solution comes bundled as part of the complete ESET PROTECT package which I really value.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Civil Engineering, 101-500 employees
More than a year
“gentle on system resources”
Pros
It's a really lightweight program and doesn't put any strain on the computer at all.
Cons
Even though new features keep getting added, it still feels like a traditional antivirus.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Civil Engineering, 51-100 employees
More than a year
“easy use”
Pros
Picking up a wide range of events comes easy and it runs without putting any strain on my computer.
Cons
It still feels like a traditionally built piece of software even though new features are gradually being added.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Information Technology and Services, 11-50 employees
More than a year
“Protects every team well”
Pros
Delivers strong protection against malware, spam and phishing attacks and the software is extremely simple to use.
Cons
One of the best things about this software is that it fits perfectly across every department and industry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, 51-100 employees
More than a year
“top threat protection here”
Pros
Layered security that catches all kinds of threats and gives outstanding protection is what it delivers. Targeted attacks get stopped and data breaches get prevented as well. Truly best-in-class security this is and I'd absolutely recommend it.
Cons
Honestly, I have no complaints at all. I'm a very happy user so just keep doing what you're doing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leisure, Travel & Tourism, 500+ employees
More than a year
“always current against threats”
Pros
One thing I really appreciate is getting access to innovative technology that can predict, prevent and most importantly detect threats across the system. It stays very current which makes it a strong fit for dealing with the latest cyber threats.
Cons
Since implementing ESET, my devices are no longer getting slower day by day. Honestly, I can only speak about the improvements it has brought to the way I handle things.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, 11-50 employees
More than a year
“Top-Tier!!”
Pros
Blocking spam reducing false positives and stopping phishing attacks is where it consistently ranks among the best and very little strain gets put on the protected endpoint. A very good product this is.
Cons
Nothing to complain about. The partner network is also excellent for purchasing the licensing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Online Media, 1-10 employees
More than a year
“delivers lightweight defense”
Pros
Efficient protection without putting much strain on system resources. It stays out of the way instead of bombarding me with notifications and the scan speed is definitely impressive.
Cons
I just wish it came with more built-in features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“smart insights & strong defense”
Pros
After years of searching, we finally came across a security solution that fits seamlessly into our existing infrastructure and delivers strong threat detection. A friend recommended ESET and it ended up solving exactly what we needed. We've used and deployed this cybersecurity software for years now and it has been excellent. The AI-powered insights are genuinely useful and the customizable dashboard is another feature we really appreciate.
Cons
Initially the only issue I've noticed is that new users can feel a bit overwhelmed when trying to get familiar with all the features though that usually gets better over time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 11-50 employees
More than a year
“Protection without the annoying parts”
Pros
This security suite has been very dependable and protects against a wide variety of threats. The interface stays unobtrusive, the notifications aren't annoying and overall performance is excellent. Installation was straightforward, license management is simple and the regular automated scans plus product and definition updates keep everything current. It's also convenient to run manual scans and updates whenever needed. Customer support has been helpful as well.
Cons
There really aren't any major downsides to mention. Startup scans can slow down older machines a bit but that's fairly expected and I've used plenty of security software that was far more memory-heavy and disruptive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Goods, 500+ employees
More than a year
“layers of great defense”
Pros
The threat intelligence features are a big plus and it offers more layered protection than other EDR solutions I've used.
Cons
Being comfortable with ESET took some time and it didn't really click for me until I spent a while building out the policies.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 11-50 employees
Less than a year
“central control + automation”
Pros
One thing that really helps with ESET Endpoint Security is its centralized management console which makes it much simpler to handle security across the whole network. It also comes with a good range of tools to automate tasks and reduce the manual work involved in day-to-day management.
Cons
There are still some false positives with ESET Endpoint Security, where legitimate files or programs get mistakenly flagged as malware. That can interrupt the workflow and force you to review, investigate and reconfigure the solution when it happens.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8