Total 42 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

74%

4

Stars

19%

3

Stars

5%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D
Diane

Not Specified, 11-50 employees

More than a year

5.0

Keeping our data safe!

Pros

After entering details, I do not have to think about anything else. Its so simple to use and helps keep our organization safe.

Cons

Sometimes the direct launch link I enter does not work for some reason but at least the info remains safe.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

A
Amanda

Hospitality, 1-10 employees

More than a year

5.0

satisfied with the software

Pros

It is super easy to use, and I feel confident I wont lose important information.

Cons

Have not found anything I do not like so far!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Frank

Not Specified, 11-50 employees

Less than a year

5.0

Keeper is perfect

Pros

It's easy to use and install, with good features.

Cons

I have nothing negative to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Angela

Financial Services, 1-10 employees

More than a year

5.0

Best product ever!

Pros

All the features are excellent but autofill and password generator are really important.

Cons

I am unable to think of anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chrissy

Accounting, 1-10 employees

Less than a year

5.0

Good solution for my small business

Pros

I like how easy it is to share passwords and the simplicity of the interface.

Cons

The setup process took a lot of time mainly because I did not understand how to do it. At first it felt like I had to become an expert in your product to succeed which seems unnecessary. It would have been helpful to have a quick 10 minute call with someone who could guide me or do it for me. I do not remember seeing that option.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

J
Jennifer

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0

Loved this would totally go back

Pros

I enjoyed everything about it. It made logging into websites much simpler and less stressful.

Cons

I resisted using it at first but when my boss removed it I was really upset!

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

P
Patrick

Financial Services, 1-10 employees

More than a year

4.0

Keeper Ease

Pros

It is my go to tool whenever I need access to my sites.

Cons

A tutorial would be helpful because I am not techsavvy.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

L
Lucas

Information Technology and Services, 1-10 employees

Less than a year

4.0

Good password manager but needs UI improments

Pros

Keeper has proven to be a solid product on the surface. It checks all the boxes including support for MSP resell.

Cons

The browser extension interface is poorly designed. It tends to fill in text fields that are not meant for usernames and passwords even when autofill is off. This makes it very frustrating.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

I
Imad

Hospital & Health Care, 500+ employees

More than a year

5.0

Must have if you value your data security

Pros

I like the cloud availability, multibrowser compatibility. mobile device app and support for multi-factor authentication.

Cons

1- Our users have difficulty learning and operating it. 2- Sometimes the website programming prevents the extension from functioning.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J
Jen

Information Technology and Services, 1-10 employees

More than a year

5.0

Highly Recommend Keeper Security

Pros

The ability to edit passwords and choose their length and complexity is great. I also like the different record types for passwords and credit card data.

Cons

The peruser cost is an issue. Resetting the admin password is overly complex though I do understand it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Tony

Hospitality, 11-50 employees

More than a year

5.0

You have to have this app!

Pros

These folks have done an excellent job. I have probably been using them since they launched. It has been a huge help to my business.

Cons

When I enter a new record for the login name it suggests previous login names. However when I put in the password it does not offer to fill in the common passwords I frequently use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

L
Lauren

Computer & Network Security, 1-10 employees

Less than 6 months

5.0

Intuitive and Useful Password Manager

Pros

I appreciate that the program has its own password generator available when editing site info. Before I used to go to a separate site to get a new password.

Cons

It might be something my admin needs to fix but having the password prompt pop up on every website when it is no longer needed is frustrating. I can probably fix this myself.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

G
Gianna

Banking, 101-500 employees

Less than a year

5.0

Most Useful program on my computer

Pros

Keeper makes it incredibly easy to create secure passwords that protect my information. I love the generate password function and how simple it is to create new records and use the autofill option. I even use it to keep track of reminders for specific websites and apps.

Cons

I cannot think of any cons. Keeper simplifies my life daily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W
Wojciech

Internet, 11-50 employees

Less than a year

5.0

Great value

Pros

One big security feature is that it prompts for the 2FA code before the password upon login something the competitor we used did not offer. This protects against all kinds of attacks.

Cons

There are some minor issues but nothing major. For example the Android app does not match passwords by subdomain only by the main domain whereas the desktop browser extension works. For clients with multiple apps or tools on the same domain but different subdomains the autofill becomes ineffective.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

D
Daniel

Financial Services, 500+ employees

Less than a year

5.0

Most Valuable Password Manager + PAM

Pros

Our end user pilot group and IT team both favored Keepers password manager and browser plugin for ease of use. Admins appreciated the policy controls and Okta integration for SSO and MFA. We believe merging password management with privileged account management in one interface removed a big adoption barrier. The cost was not great but they were open to negotiations.

Cons

Windows service account and scheduled task discovery are missing in PAM and we hope to see them in future updates. Compliance manager features should come included without extra fees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J
James

Retail, 11-50 employees

Less than a year

2.0

Chrome Password and Autofill was much more useful.

Pros

It feels secure and simple to log in. Naming passwords for easier identification is a nice touch.

Cons

It rarely fills out forms automatically. Sometimes it fails to offer password login. We are now transitioning to Microsoft password management with single sign on.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

3

S
Scott

Education Management, 500+ employees

More than a year

5.0

Keeper lives up to its name

Pros

Keeper is excellent for securely storing and sharing passwords meeting encryption standards and managing controls over secrets and credentials. It even offers one-time expiring password shares for external vendors which is very useful.

Cons

Nothing really. The product met all of our requirements well through the RFP.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R
Robert

Information Services, 1-10 employees

More than a year

5.0

I've used many credential managers and KEEPER is THE ONE!

Pros

The multi-platform/browser integrations are great. Being able to set up Time-Based One-Time Passwords for each site without needing another authenticator app and easily managing shared passwords are significant advantages many platforms do not provide. Breachwatch is also a good reminder to improve ids.

Cons

My only complaint with Keeper is that there is no easy access to Time-Based One-Time codes in the main menu of the Android app unlike the iOS version. The option is still there but I have to search for the id first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 101-500 employees

Less than a year

5.0

Best choice!

Pros

Easy to use with some of the best features on the market combined with top-level security.

Cons

Nothing to complain about yet it is great. Maybe there is no free version available?

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jenni

Non-Profit Organization Management, 101-500 employees

More than a year

5.0

Keeper Security - Great Password Manager

Pros

It is very easy to use. It prompts accurately for usernames and passwords unless there are multiple ones for the same site in which case it lets you choose which one to fill in. It is also helpful when changing a password.

Cons

When creating a new password it does not prompt which folder to save it under so I have to move it to the desired folder manually in the vault.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10