Not Specified, 11-50 employees
More than a year
“Keeping our data safe!”
Pros
After entering details, I do not have to think about anything else. Its so simple to use and helps keep our organization safe.
Cons
Sometimes the direct launch link I enter does not work for some reason but at least the info remains safe.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Hospitality, 1-10 employees
More than a year
“satisfied with the software”
Pros
It is super easy to use, and I feel confident I wont lose important information.
Cons
Have not found anything I do not like so far!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than a year
“Keeper is perfect”
Pros
It's easy to use and install, with good features.
Cons
I have nothing negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 1-10 employees
More than a year
“Best product ever!”
Pros
All the features are excellent but autofill and password generator are really important.
Cons
I am unable to think of anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than a year
“Good solution for my small business”
Pros
I like how easy it is to share passwords and the simplicity of the interface.
Cons
The setup process took a lot of time mainly because I did not understand how to do it. At first it felt like I had to become an expert in your product to succeed which seems unnecessary. It would have been helpful to have a quick 10 minute call with someone who could guide me or do it for me. I do not remember seeing that option.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Loved this would totally go back”
Pros
I enjoyed everything about it. It made logging into websites much simpler and less stressful.
Cons
I resisted using it at first but when my boss removed it I was really upset!
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Financial Services, 1-10 employees
More than a year
“Keeper Ease”
Pros
It is my go to tool whenever I need access to my sites.
Cons
A tutorial would be helpful because I am not techsavvy.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 1-10 employees
Less than a year
“Good password manager but needs UI improments”
Pros
Keeper has proven to be a solid product on the surface. It checks all the boxes including support for MSP resell.
Cons
The browser extension interface is poorly designed. It tends to fill in text fields that are not meant for usernames and passwords even when autofill is off. This makes it very frustrating.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 500+ employees
More than a year
“Must have if you value your data security”
Pros
I like the cloud availability, multibrowser compatibility. mobile device app and support for multi-factor authentication.
Cons
1- Our users have difficulty learning and operating it. 2- Sometimes the website programming prevents the extension from functioning.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Highly Recommend Keeper Security”
Pros
The ability to edit passwords and choose their length and complexity is great. I also like the different record types for passwords and credit card data.
Cons
The peruser cost is an issue. Resetting the admin password is overly complex though I do understand it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
More than a year
“You have to have this app!”
Pros
These folks have done an excellent job. I have probably been using them since they launched. It has been a huge help to my business.
Cons
When I enter a new record for the login name it suggests previous login names. However when I put in the password it does not offer to fill in the common passwords I frequently use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Computer & Network Security, 1-10 employees
Less than 6 months
“Intuitive and Useful Password Manager”
Pros
I appreciate that the program has its own password generator available when editing site info. Before I used to go to a separate site to get a new password.
Cons
It might be something my admin needs to fix but having the password prompt pop up on every website when it is no longer needed is frustrating. I can probably fix this myself.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Banking, 101-500 employees
Less than a year
“Most Useful program on my computer”
Pros
Keeper makes it incredibly easy to create secure passwords that protect my information. I love the generate password function and how simple it is to create new records and use the autofill option. I even use it to keep track of reminders for specific websites and apps.
Cons
I cannot think of any cons. Keeper simplifies my life daily.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, 11-50 employees
Less than a year
“Great value”
Pros
One big security feature is that it prompts for the 2FA code before the password upon login something the competitor we used did not offer. This protects against all kinds of attacks.
Cons
There are some minor issues but nothing major. For example the Android app does not match passwords by subdomain only by the main domain whereas the desktop browser extension works. For clients with multiple apps or tools on the same domain but different subdomains the autofill becomes ineffective.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Financial Services, 500+ employees
Less than a year
“Most Valuable Password Manager + PAM”
Pros
Our end user pilot group and IT team both favored Keepers password manager and browser plugin for ease of use. Admins appreciated the policy controls and Okta integration for SSO and MFA. We believe merging password management with privileged account management in one interface removed a big adoption barrier. The cost was not great but they were open to negotiations.
Cons
Windows service account and scheduled task discovery are missing in PAM and we hope to see them in future updates. Compliance manager features should come included without extra fees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 11-50 employees
Less than a year
“Chrome Password and Autofill was much more useful.”
Pros
It feels secure and simple to log in. Naming passwords for easier identification is a nice touch.
Cons
It rarely fills out forms automatically. Sometimes it fails to offer password login. We are now transitioning to Microsoft password management with single sign on.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Education Management, 500+ employees
More than a year
“Keeper lives up to its name”
Pros
Keeper is excellent for securely storing and sharing passwords meeting encryption standards and managing controls over secrets and credentials. It even offers one-time expiring password shares for external vendors which is very useful.
Cons
Nothing really. The product met all of our requirements well through the RFP.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Services, 1-10 employees
More than a year
“I've used many credential managers and KEEPER is THE ONE!”
Pros
The multi-platform/browser integrations are great. Being able to set up Time-Based One-Time Passwords for each site without needing another authenticator app and easily managing shared passwords are significant advantages many platforms do not provide. Breachwatch is also a good reminder to improve ids.
Cons
My only complaint with Keeper is that there is no easy access to Time-Based One-Time codes in the main menu of the Android app unlike the iOS version. The option is still there but I have to search for the id first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 101-500 employees
Less than a year
“Best choice!”
Pros
Easy to use with some of the best features on the market combined with top-level security.
Cons
Nothing to complain about yet it is great. Maybe there is no free version available?
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 101-500 employees
More than a year
“Keeper Security - Great Password Manager”
Pros
It is very easy to use. It prompts accurately for usernames and passwords unless there are multiple ones for the same site in which case it lets you choose which one to fill in. It is also helpful when changing a password.
Cons
When creating a new password it does not prompt which folder to save it under so I have to move it to the desired folder manually in the vault.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
