Total 16 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

25%

4

Stars

63%

3

Stars

6%

2

Stars

0%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Benjamin

Furniture, 51-100 employees

More than a year

4.0
November 2024

A major player in the ecommerce game

Pros

I appreciate the flexibility and functionality of this platform and I'm excited about the promising roadmap ahead.

Cons

Sometimes I feel like the platform is almost too open-sourced, which can lead to some challenges.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

9

P

Phil

Marketing and Advertising, 101-500 employees

More than a year

4.0
October 2024

A powerful CMS platform for your business

Pros

The platform is super user-friendly with a clean UI. It offers a lot of data on the backend and the drag-and-drop builder makes it easy for me to create a front end without needing much technical knowledge.

Cons

Some more advanced functionality isn't possible because certain plugins aren't available, or there's no option to inject custom code.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

MG

MAZAMASSO GEDEON

Commercial Real Estate, 1-10 employees

Less than 6 months

4.0
October 2024

Great for managing my online business

Pros

It makes managing and creating my online store simple and efficient.

Cons

The one area where BigCommerce doesn't quite meet my needs is site customization, it's not as flexible as I would like.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

K

Krunal

Information Technology and Services, 500+ employees

More than a year

5.0
June 2024

It is an efficient platform

Pros

BigCommerce offers a secure and reliable platform that lets me create customizable apps without consuming too much time. This really helps draw in more users.

Cons

For larger, more complex projects, Bigcommerce might require additional development. It's important to carefully assess the scope of your project, whether you're a small business or an enterprise, before deciding if BigCommerce is the right fit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Dominique

Alternative Medicine, 1-10 employees

More than a year

5.0
June 2024

Is the learning curve worth it? absolutely

Pros

BigCommerce has been great for my growing business. From their round-the-clock customer support to the many integrations available, it's been invaluable for business development and support. The website templates are simple but I experienced a bit of a learning curve since it's not as simple as copy-and-paste. However the ability to personalize makes my website stand out.

Cons

The learning curve can be tough but thankfully BigCommerce offers excellent customer support that helps me navigate through any challenges I face.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

IRYNA

Arts and Crafts, 1-10 employees

Less than 6 months

1.0
June 2024

BigCommerce and the fraud concerns you should know about

Pros

I didn't find any advantages with this product � it just didn't meet my expectations.

Cons

BIGCOMMERCE-FRAUDERS! Return my money!!! Nothing works and it's impossible to change the topic. No feedback either. After reading the reviews, I see I'm not alone these guys are scammers!!!

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

V

VIPUL

Apparel & Fashion, 51-100 employees

More than a year

5.0
June 2024

A smart way to run your business online

Pros

So far, everything's been smooth and quick especially for the critical processes.

Cons

The reporting features need improvement. For example, return reports only show full refunds and I can't run reports for partial refunds.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

S

simon

Information Services, 1-10 employees

Less than a year

4.0
June 2024

Perfect ecommerce solution for new startups

Pros

The ease of use really stood out for me. Entering product data and designing the website was simple. Plus, the customer service has been great and there are some really solid templates to work with.

Cons

I think the app selection could be better, something more on par with Shopify would be ideal.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

A

Alicia

Retail, 1-10 employees

Less than 6 months

3.0
February 2024

A platform for serious sellers

Pros

I love the free trial, which allowed me to test out the platform before making a purchase.

Cons

It might be too technical for some people to fully understand and use it effectively.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

F

Francislyne

Computer Software, 1-10 employees

Less than 6 months

4.0
December 2023

Very good ecommerce partner

Pros

I used BigCommerce to create an e-commerce site for a partner and I was impressed with how complete it is. From product management to order handling, it covers everything I need.

Cons

Like many CMSs, BigCommerce controls the source code, which makes it hard for me to migrate to a different e-commerce CMS later.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

O

Owoungbo

Human Resources, 11-50 employees

Free Trial

4.0
November 2023

Best software for boosting your online sales

Pros

This software has been a great help in facilitating online sales and building websites. It also makes it easy to keep track of product inventory online.

Cons

I haven't seen any major downsides. In fact I really appreciate the benefits this software offers and would definitely recommend it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anicet

Broadcast Media, 11-50 employees

More than a year

4.0
October 2023

a comprehensive guide to creation and management

Pros

I'm really happy with Bigcommerce because it allowed me to quickly create and manage my online store. It's a simple, effective platform that helps me keep customers satisfied and on time.

Cons

I've become very familiar with this platform, and it's been a huge asset to my business. However, it's important to review its features regularly to make sure they meet my needs.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

6

R

Roman

Accounting, 1-10 employees

Less than 6 months

4.0
October 2023

It is an amazing ecommerce platform

Pros

Even as a beginner, I found it super easy to pick up and use. The functionality is spot-on for my needs.

Cons

I haven't run into any major issues since I started using Big Commerce.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

AK

Akou Kafui

Commercial Real Estate, 1-10 employees

Free Trial

5.0
October 2023

Excellent for e commerce in todays world

Pros

This is by far the best e-commerce software I've used. It's convenient, engaging and gives merchants of all sizes the tools they need to innovate and grow their online businesses.

Cons

It's a top-tier product, I've never had any problems with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

CT

Cedric Toussaint

Animation, 1-10 employees

Free Trial

4.0
October 2023

Why I'm a fan of this ecommerce software

Pros

BigCommerce is the perfect e-commerce software for me. I absolutely love it.

Cons

There have been no issues for me. I definitely recommend it for online sales.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

G

Grace

International Trade and Development, 11-50 employees

Less than 6 months

4.0
October 2023

The ultimate commerce platform for growing your business

Pros

The quality of the templates is excellent and they're really well-suited for our web design.

Cons

The platform doesn't seem to fully address every possible issue I have.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8