
BigCommerce Software Reviews
Total 16 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars25%
4
Stars63%
3
Stars6%
2
Stars0%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Benjamin
Furniture, 51-100 employees
More than a year
“A major player in the ecommerce game
Pros
I appreciate the flexibility and functionality of this platform and I'm excited about the promising roadmap ahead.
Cons
Sometimes I feel like the platform is almost too open-sourced, which can lead to some challenges.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
9
Phil
Marketing and Advertising, 101-500 employees
More than a year
“A powerful CMS platform for your business
Pros
The platform is super user-friendly with a clean UI. It offers a lot of data on the backend and the drag-and-drop builder makes it easy for me to create a front end without needing much technical knowledge.
Cons
Some more advanced functionality isn't possible because certain plugins aren't available, or there's no option to inject custom code.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
MAZAMASSO GEDEON
Commercial Real Estate, 1-10 employees
Less than 6 months
“Great for managing my online business
Pros
It makes managing and creating my online store simple and efficient.
Cons
The one area where BigCommerce doesn't quite meet my needs is site customization, it's not as flexible as I would like.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Krunal
Information Technology and Services, 500+ employees
More than a year
“It is an efficient platform
Pros
BigCommerce offers a secure and reliable platform that lets me create customizable apps without consuming too much time. This really helps draw in more users.
Cons
For larger, more complex projects, Bigcommerce might require additional development. It's important to carefully assess the scope of your project, whether you're a small business or an enterprise, before deciding if BigCommerce is the right fit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Dominique
Alternative Medicine, 1-10 employees
More than a year
“Is the learning curve worth it? absolutely
Pros
BigCommerce has been great for my growing business. From their round-the-clock customer support to the many integrations available, it's been invaluable for business development and support. The website templates are simple but I experienced a bit of a learning curve since it's not as simple as copy-and-paste. However the ability to personalize makes my website stand out.
Cons
The learning curve can be tough but thankfully BigCommerce offers excellent customer support that helps me navigate through any challenges I face.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
IRYNA
Arts and Crafts, 1-10 employees
Less than 6 months
“BigCommerce and the fraud concerns you should know about
Pros
I didn't find any advantages with this product � it just didn't meet my expectations.
Cons
BIGCOMMERCE-FRAUDERS! Return my money!!! Nothing works and it's impossible to change the topic. No feedback either. After reading the reviews, I see I'm not alone these guys are scammers!!!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
VIPUL
Apparel & Fashion, 51-100 employees
More than a year
“A smart way to run your business online
Pros
So far, everything's been smooth and quick especially for the critical processes.
Cons
The reporting features need improvement. For example, return reports only show full refunds and I can't run reports for partial refunds.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
simon
Information Services, 1-10 employees
Less than a year
“Perfect ecommerce solution for new startups
Pros
The ease of use really stood out for me. Entering product data and designing the website was simple. Plus, the customer service has been great and there are some really solid templates to work with.
Cons
I think the app selection could be better, something more on par with Shopify would be ideal.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Alicia
Retail, 1-10 employees
Less than 6 months
“A platform for serious sellers
Pros
I love the free trial, which allowed me to test out the platform before making a purchase.
Cons
It might be too technical for some people to fully understand and use it effectively.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Francislyne
Computer Software, 1-10 employees
Less than 6 months
“Very good ecommerce partner
Pros
I used BigCommerce to create an e-commerce site for a partner and I was impressed with how complete it is. From product management to order handling, it covers everything I need.
Cons
Like many CMSs, BigCommerce controls the source code, which makes it hard for me to migrate to a different e-commerce CMS later.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Owoungbo
Human Resources, 11-50 employees
Free Trial
“Best software for boosting your online sales
Pros
This software has been a great help in facilitating online sales and building websites. It also makes it easy to keep track of product inventory online.
Cons
I haven't seen any major downsides. In fact I really appreciate the benefits this software offers and would definitely recommend it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anicet
Broadcast Media, 11-50 employees
More than a year
“a comprehensive guide to creation and management
Pros
I'm really happy with Bigcommerce because it allowed me to quickly create and manage my online store. It's a simple, effective platform that helps me keep customers satisfied and on time.
Cons
I've become very familiar with this platform, and it's been a huge asset to my business. However, it's important to review its features regularly to make sure they meet my needs.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
6
Roman
Accounting, 1-10 employees
Less than 6 months
“It is an amazing ecommerce platform
Pros
Even as a beginner, I found it super easy to pick up and use. The functionality is spot-on for my needs.
Cons
I haven't run into any major issues since I started using Big Commerce.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Akou Kafui
Commercial Real Estate, 1-10 employees
Free Trial
“Excellent for e commerce in todays world
Pros
This is by far the best e-commerce software I've used. It's convenient, engaging and gives merchants of all sizes the tools they need to innovate and grow their online businesses.
Cons
It's a top-tier product, I've never had any problems with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Cedric Toussaint
Animation, 1-10 employees
Free Trial
“Why I'm a fan of this ecommerce software
Pros
BigCommerce is the perfect e-commerce software for me. I absolutely love it.
Cons
There have been no issues for me. I definitely recommend it for online sales.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Grace
International Trade and Development, 11-50 employees
Less than 6 months
“The ultimate commerce platform for growing your business
Pros
The quality of the templates is excellent and they're really well-suited for our web design.
Cons
The platform doesn't seem to fully address every possible issue I have.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8