Total 332 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

39%

3

Stars

8%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

ED

Elis Djessinon

International Trade and Development, 11-50 employees

Less than 6 months

4.0
October 2023

High-quality templates

Pros

The templates are very high quality and well suited for my web design work.

Cons

It still lacks full coverage when it comes to handling all issues.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

GDA

Gildas Douglas Akpiglo

Computer & Network Security, 11-50 employees

Less than a year

3.0
October 2023

impressive cloud-based checkout

Pros

Running my business through this software has been a really impressive experience. Since it is cloud-based, it fits well with how my company operates and online purchases by card are very simple and fast.

Cons

New users may have a hard time at first due to the setup and configuration.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

ES

Elyse Soglo

Computer & Network Security, 11-50 employees

Less than a year

5.0
October 2023

online operations made simple

Pros

This application makes online operations much easier which helps businesses grow quickly and efficiently. It feels suitable for all types of users and has been reliable overall.

Cons

So far I have nothing to complain about with this application.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Abdelaziz akougbe

Accounting, 11-50 employees

Less than 6 months

5.0
October 2023

secure online store that runs without drama

Pros

Managing online sales has been really simple using this software. It's a well-secured platform with plenty of advanced features which makes it reliable and practical for running our online store.

Cons

There aren't any major downsides to mention. The only thing I'd really want is for this software to have a free version available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EE

Estelle Edaye

Apparel & Fashion, 11-50 employees

Free Trial

5.0
October 2023

Exceptional ecommerce experience

Pros

Running my online store with this software has been really comfortable and the platform feels exceptional for ecommerce businesses. It has continued to be an important factor in helping my online business grow and develop.

Cons

It is well designed and its features are genuinely impressive. The only downside is that there isn't a free option available for users like us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RH

Raymond Hotcho

Broadcast Media, 11-50 employees

Less than a year

4.0
October 2023

boosts my business globally

Pros

Built specifically for online stores, it helps me manage my shop thanks to its many features. It's user-friendly, helps me sell my products effectively and lets me keep customers satisfied all over the world.

Cons

This is a really great piece of software that I use every day but one limitation I've noticed is that customization is somewhat restricted when it comes to the look and appearance of the website.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

EMD

Eunice Merveille Djessinon

Computer & Network Security, 11-50 employees

Less than 6 months

5.0
October 2023

Positive EXPERIENCE

Pros

This platform makes it easier for our businesses to connect with their customers. It has been a huge help in the growth and development of companies involved in selling online.

Cons

Price point may be a stretch for budget-conscious users.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PAH

Pascal Anani H

Accounting, 11-50 employees

Less than a year

5.0
October 2023

Impressive features!

Pros

A really impressive software that makes online selling much easier for me. It comes with plenty of features and its management capabilities are truly powerful.

Cons

Getting the hang of it was a bit difficult at first and that was really the only drawback.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LT

lafia tikande

Computer Software, 1-10 employees

Free Trial

4.0
October 2023

protects customers data

Pros

This tool fits my growth needs really well with scalable plans and more advanced features available as my business expands. The platform also puts a strong focus on security which gives me confidence that my customers' sensitive data is well protected.

Cons

Even though it is used worldwide, French-language support is still limited compared with other more widely supported languages.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

OZ

Osiano Zankou

Import and Export, 11-50 employees

Less than 6 months

4.0
October 2023

sales growth tools included

Pros

Running an online store feels much better with this software. It's reliable and simple to use and the parts I appreciate most are invoicing, better sales growth and customer management. The free trial is also a nice plus and it comes with plenty of strong, professional features such as discount management and promotion management.

Cons

There really aren't many downsides except I'd like to see the theme pricing reconsidered. Also, there isn't a completely free version of the software.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

A

Anicet

Media, 11-50 employees

More than a year

4.0
October 2023

a comprehensive guide to creation and management

Pros

I'm really happy with Bigcommerce because it allowed me to quickly create and manage my online store. It's a simple, effective platform that helps me keep customers satisfied and on time.

Cons

I've become very familiar with this platform, and it's been a huge asset to my business. However, it's important to review its features regularly to make sure they meet my needs.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

6

R

Roman

Accounting, 1-10 employees

Less than 6 months

4.0
October 2023

It is an amazing ecommerce platform

Pros

Even as a beginner, I found it super easy to pick up and use. The functionality is spot-on for my needs.

Cons

I haven't run into any major issues since I started using Big Commerce.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

AK

Akou Kafui

Real Estate, 1-10 employees

Free Trial

5.0
October 2023

Excellent for e commerce in todays world

Pros

This is by far the best e-commerce software I've used. It's convenient, engaging and gives merchants of all sizes the tools they need to innovate and grow their online businesses.

Cons

It's a top-tier product, I've never had any problems with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

CT

Cedric Toussaint

Casuality, 1-10 employees

Free Trial

4.0
October 2023

Why I'm a fan of this ecommerce software

Pros

BigCommerce is the perfect e-commerce software for me. I absolutely love it.

Cons

There have been no issues for me. I definitely recommend it for online sales.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

G

Grace

Retail, 11-50 employees

Less than 6 months

4.0
October 2023

The ultimate commerce platform for growing your business

Pros

The quality of the templates is excellent and they're really well-suited for our web design.

Cons

The platform doesn't seem to fully address every possible issue I have.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

HK

Herve kinkpe

Media Production, 11-50 employees

Less than 6 months

4.0
September 2023

Easy back-office management

Pros

The platform is easy to use, handles back-office management well and connects with other applications to make our data sharing much more convenient.

Cons

Support is somewhat limited for users who are not on a premium plan.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

ED

Emmanuel Danto

Retail, 1-10 employees

Free Trial

5.0
September 2023

secure choice for ecommerce businesses

Pros

It's a really strong choice for e-commerce and is very secure to use for me.

Cons

It's a very good piece of software and I honestly haven't run into any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LB

Liliane Barry

Mechanical or Industrial Engineering, 11-50 employees

Less than 6 months

5.0
September 2023

pleasant user-interface

Pros

This software works well with any kind of format. The interface is simple and pleasant to use which makes the platform feel very accessible and it includes all the features needed to manage my e-commerce effectively.

Cons

Only difficulty we faced was that the initial setup was difficult. But once everything was done, it turned out to be the simplest tool we have used for in our daily workflow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

DA

Douglas akpiglo

Computer & Network Security, 11-50 employees

More than a year

5.0
September 2023

recommended from my side

Pros

Works well with every format I need which makes it really impressive. It helps a lot with online operations, runs fast and feels very flexible and reliable at the same time. I would definitely recommend it to anyone.

Cons

I do not really have any major complaints. The only thing I would like is for bigger companies to be able to benefit from it even more.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TACR

Teresa Aminta Chacin Ruiz

Construction, 1-10 employees

Less than a year

5.0
September 2023

built for commerce businesses

Pros

It is built for every kind of commerce businesses. It's a suitable choice for companies that focus on value and anyone with a clear goal and the determination to follow through can benefit from the strong foundation it provides. I love that it really lives up to its name when it comes to supporting big business ambitions. With the advanced set of features it includes, learning it is quite easy. If you're entering online sales for the first time, this is the kind of e-commerce platform you want because it gives you a wide and effective range of tools to help you succeed.

Cons

Limitation comes up whenever Rafflecopter is needed for running a giveaway because it can't be launched within the tool in that context. The blogging feature is also probably one of the weaker areas of the platform. It would be much better if it could work more like WordPress.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9