BigCommerce Software Reviews

“Efficient payment platform worth the cost”

Pros

For online card purchases it is a very capable and practical platform. It's very simple to use for me and offers top notch quality overall.

Cons

It's a very good option for e-commerce sellers although it feels a bit expensive for me. Even so, it's one of the best and I would still recommend it.

“fast online card purchases”

Pros

I really enjoy using this software because it makes my online card purchases very simple and fast.

Cons

I had some trouble figuring out how to use it but I got used to it over time.

“excellent customer support”

Pros

Whenever I've needed help, customer support has been excellent and gets everything sorted out very quickly.

Cons

Not much to complain about here. If anything, the base pricing could come with a few more features but aside from that, it's been excellent.

“Easy to use”

Pros

This is a really good app and I've enjoyed using it a lot. It makes my work much easier especially when managing my business.

Cons

There isn't any free feature available, only a trial version and the monthly subscription is expensive.

“disappointing experience”

Pros

Back in 2012, I had a BigCommerce site that I genuinely loved. We stepped away from the platform for a period and returned near the end of 2017. Things went fairly well for a while after coming back. It also referred me to a developer to build our site. They charged us $40,000 for a fully custom site but it was set up so only they could work on it which kept us tied to them for another $3,000 to $4,000 per month. That situation ended up being a notable part of my overall experience with them.

Cons

I was often treated like I didn't understand anything. On top of that, changes were made to the platform without notifying users and those changes repeatedly cost my company money. For how basic the platform is, the pricing is far too high.

“customizable interface”

Pros

Its biggest advantage is that the interface can be fully customized to fit exactly what we need.

Cons

When it comes to third-party research, not all of the necessary applications are available.

“manages everything for me”

Pros

Not having to manage and maintain my own website servers anymore the way I did when I was running my own platform has been a real relief.

Cons

Biggest frustration has been the lack of transparency around pricing. I was overbilled for several months in a row and when I contacted support about it, it took them three weeks to get back to me. Their explanation was that the system automatically increases pricing when my sales revenue rises but it does not reduce it again when revenue drops. That means I have to monitor my billing very closely and notify them myself when I qualify for a lower pricing tier. If I don't, they keep charging me at the higher tier even though their own billing page shows that I should be paying much less.

“Quick product entry”

Pros

Adding products into the system is quick for me and the whole setup takes very little time.

Cons

There's no database access available, not even read-only. If that were provided, we'd be able to build several reports that we currently can't access.

“genuinely impressed by it”

Pros

This software honestly surprised me in the best way. It's really impressive and it has made my online business perform much better.

Cons

Initial setup had a bit of time required to learn it but after a while it became manageable to use.

“User-friendly store setup”

Pros

Setting up and managing an online store is pretty easy for me, with this software. Everything works in a clear, user-friendly way and the overall experience feels smooth.

Cons

Interface still has room for improvement and could be made more efficient.

“better than Shopify”

Pros

Managing products is simple, there are lots of payment gateway options and the theme store is fairly decent. It also handles our product options and variants better than Shopify which is a big plus. On top of that, it comes with some useful B2B and wholesale features built in which saves extra setup.

Cons

The themes feel very packed and come with far too many files. You also can't edit CSS or JS directly online which turns changes that would be simple on other platforms into something much more time-consuming. On top of that, indexing delays and caching problems happen often enough that updates or newly added products can take 30 minutes or more to appear on the site. The main navigation is automated as well so if you want to customize your menu, you're stuck either hard-coding it or relying on an app. Stencil CLI is hit or miss too it either works well for theme editing or sends you into hours of compatibility troubleshooting. Another frustration is that there's no simple in-store way to locate orphan pages.

“efficient platform for us”

Pros

It's a really strong platform that can be developed into a full-scale e-commerce machine.

Cons

It does have a few issues and if you don't know about them ahead of time, it's easy to get confused or end up needing to bring in experts.

“no hidden charges”

Pros

Running a headless ecommerce setup with this has been really easy and I appreciate that there are no hidden fees. Getting everything up and running was very simple.

Cons

Only issue is that it's a paid service. Having a free version would make it more practical for people who may not use it every month but still want access when they need it next.

“Reasonable pricing”

Pros

The price is reasonable and the design looks good. I was looking for website options for my store and this was one of the platforms that caught my attention.

Cons

It takes a bit of time to understand how everything works and that makes the experience somewhat difficult.

“outstanding bulk discounts”

Pros

Range of discount options is something that stands out. Bulk discounts, cart-level discounts and coupon codes are all well supported and it's also a big plus that there are no product limits.

Cons

Weaker side is the design and feature flexibility. The free themes are quite limited, the page builder widgets don't support custom typefaces and there's no shipping discount option on any plan. It also doesn't allow smart product rules to automatically categorize inventory and the built-in blog doesn't support RSS feeds.

“Love it's templates”

Pros

The ready-made templates give beginners a strong starting point and the whole setup moves quickly.

Cons

Analytics could be improved to better support SEO and advertising planning especially by offering more geo-specific data.

“needs improvement”

Pros

Coming into this project, I hadn't worked with them before. A new retail client was already committed to it and had put a lot of time and effort into the platform so the plan was to keep building on it. I was a little hesitant at the beginning but it didn't take long to see that the platform is very capable and more than enough for nearly any ecommerce build. The inventory management features stood out in a good way and adding new SKUs into the build was much easier than I expected.

Cons

Parts of the backend seemed like they could have been thought through a little better. I often ran into workflows where I had to click through several different fields just to enter or manage product information. It may not sound like a big deal at first but when you're dealing with SKU lists containing several hundred products, all of those extra clicks really start to add up.

“connects well with other softwares”

Pros

The software has been very simple to work with and it connects well with a lot of other software that small businesses already use. My website also looks really polished and professional.

Cons

I really haven't run into any problems with it. The only thing that came up was my payment provider, Square, losing sync with the site about every 30 days but that issue has already been fixed.

“polished dashboard”

Pros

Running my business on it has been exactly what I needed. The dashboard is excellent and I really appreciate how simple it is to upload inventory and keep stock organized. The speed and flexibility built into the platform have done a lot to support and protect my product sales and that has left me completely satisfied. Being able to operate my online store professionally and without feeling limited honestly feels like a dream come true.

Cons

Now and then, a few features do not work the way they should. There have been times when I could not get into the apps on the back end and some newly updated features have not worked with my setup because I have been on an older version of this platform for years.

“best inventory dashboard for ecommerce”

Pros

I really enjoy this platform's dashboard and how simple it is to upload products and manage inventory. I'm also very happy with its speed which helps increase sales of my products without limits and it lets me oversee my e-commerce activities in a very professional way. It has been the best fit for my business.

Cons

Haven't come across another platform as exceptional as this one. It feels brilliant to use, very user-friendly and I haven't run into any drawbacks. There's really nothing to dislike here especially with the quality of its options and features.