BigCommerce Software Reviews

“overall positive experience”

Pros

Setup was very easy and the ecommerce site we set up looks fantastic and works well for us most of the time. It feels like a very professional platform and it integrates nicely with different payment providers.

Cons

There really are not many complaints I have about it although the monthly plans could definitely be more affordable.

“Clean product display”

Pros

An excellent option for my online store. The product display is clean and well organized so customers can browse the catalog without any trouble and the checkout process feels very secure. It also comes with useful features and add-ons that help strengthen an ecommerce business without being too expensive.

Cons

Efficiency is not an issue here but I would really like to see faster response times from the customer support team.

“handles every product really well”

Pros

Handling both digital and physical products is well covered with the tools it offers and the platform feels very dependable. It's user-friendly and the customer support has been amazing whenever needed.

Cons

Pricing feels a little higher than some competing options but overall it still comes across as a worthwhile purchase.

“best for building sites”

Pros

This platform is really powerful for building our websites and its e-commerce features are excellent.

Cons

It offers a lot of customization but you really need some prior IT knowledge to make the most of everything it can do.

“Better support than Dropified”

Pros

One of the best e-commerce platforms I've used. The support is especially better than Dropified which makes a big difference when help is needed.

Cons

They used to offer free versions but it looks like that's no longer available.

“real-time insights into order processing”

Pros

Since we started using it order processing has become much more manageable from start to finish, helping us stay organized and improve customer satisfaction. The reports it provides are very detailed and give us a broader view of every stage of the process which makes it easier to keep tighter control and fix potential issues before they become bigger problems. Customer profile management has also been very useful because it lets us create personalized offers and campaigns based on the products customers are interested in. Another strong point is its scalability since it can adapt very well to different types of companies or organizations. The tools included also help increase the visibility of products and services which leads to wider reach and higher sales revenue. Even with a few shortcomings, the platform keeps improving and the customer support has been quite satisfactory for us.

Cons

We would really value the ability to automatically replace orders and quotes since that would help create more opportunities, save time and bring greater automation to our day-to-day operations. It would also be very useful to have customizable search filters based on the specific type of search being done because that could reduce the time spent looking for information and give us better control over files. We also believe that having the option to view products in alphabetical order should be a standard feature in a tool like this.

“responsive tech support”

Pros

Whenever I run into an issue, the tech support team is genuinely helpful. They respond fast and really know what they're doing. The product itself is also very user friendly especially for managing inventory, shipping rates and individual products.

Cons

I struggled with editing or creating custom sections in the theme file. On top of that, the paid theme versions can get pretty expensive.

“Better than Others”

Pros

Compared with other ecommerce platforms, this one is much more user-friendly. Handling orders and inventory is very easy and it works really well for building an storefront. It's also a perfect fit for both B2B and B2C businesses.

Cons

Pricing model is the biggest downside. It can feel misleading because the cost keeps going up once you start adding different features.

“excellent customer service”

Pros

This is an easy CMS to work with and it's fairly easy to get used to. Their customer support is very responsive which makes a real difference when something needs quick attention. The free templates are also a nice bonus because they help save time and improve productivity. Another thing I really appreciate is the built-in ecommerce feature especially since many other CMS platforms require extra plugins to get the same result.

Cons

Customizing the tools can get quite expensive even though there are free alternatives on the market. It's also worth noting that it doesn't offer a free version.

“Works well for online sales”

Pros

It works really well for online sales and I'd definitely recommend it.

Cons

A problem I have noticed is that customizations come with too many extra charges and there's also a missing airlock feature.

“amazing features at affordable rate”

Pros

This platform has been a really impressive option for ecommerce. It offers a wide range of tools, templates and extra features at an affordable price which makes it stand out compared with similar platforms like Shopify. Setting up an online store on this platform is quick and easy for us and the checkout process feels very secure and reliable.

Cons

I've been using it for a little over a year for a few projects and up to this point I haven't run into any issues. Whenever questions come up, the customer support team usually responds fairly quickly as well.

“covers everything I need”

Pros

As a platform for building an online store, this one is really well put together. It's fairly complete and covers all the basic features I needed to get an e-commerce site up and running properly.

Cons

There are just too many themes and add-on modules that require extra payment.

“Very efficient SEO features”

Pros

A huge advantage of this tool is the strong set of marketing and SEO features it comes with. Those tools have made it much easier to promote my products and bring more traffic to my store. For instance, I've used the built-in email marketing feature to run targeted campaigns for my customers and the SEO tools have helped me optimize my product pages so they perform better in search engines.

Cons

Features are extensive but customizing certain parts of the store can be limiting at times. but some people may feel restricted when it comes to customizing certain parts of their store.

“fits businesses of any size”

Pros

Since it is quick and easy to use, I believe it makes this tool a perfect option for both small businesses as they grow and larger companies as well.

Cons

It's a good platform overall but the cost is a bit high. That's really the only issue I have with this software.

“poor experience”

Pros

Starting with a free template, kept the setup process light and the design came across as clean and visually appealing to me.

Cons

Where it really fell short was in converting customers and paying a high price for a better template only made that more frustrating. It presents itself well on the surface but once you get into the details, it doesn't live up to what you expect. On top of that, the fees are quite expensive compared with WordPress and other alternatives.

“No monthly fee involved!”

Pros

This tool is very simple to work with and getting around the platform is very easy. Another thing I noticed is that it doesn't charge a monthly selling fee like Shopify does which is a nice advantage.

Cons

Default HTML source code is quite complicated to handle and not very user-friendly.

“deserves 5 stars”

Pros

It has really impressed me as an excellent solution for building an online store. I've tried other platforms like Shopify but it gives you a lot more tools at a more reasonable price. On top of that, the checkout process supports different payment gateways and feels very secure. I'd definitely recommend it.

Cons

Feature-wise, I haven't run into any issues. The only thing I'd like is a bit more freedom on the design side to customize the look of my online store.

“24/7 support available”

Pros

Real people instead of bots are available 24/7 to help troubleshoot issues which has been a big plus. The software is easy and fairly simple to use which makes it a good fit for our company staff.

Cons

Web pages can't be customized exactly the way we want although that seems to be a common limitation with other similar platforms as well.

“LOVE THE SUPPORT TEAM”

Pros

Support team is where it truly shines. They answer our questions quickly and usually come back with helpful solutions. Having 24/7 support is a huge advantage of this platform and something many competitors do not offer. It also comes with a wide range of features that can support almost any type of online business including store setup, inventory management order management, marketing tools, website builders and more. The platform is simple to adopt and to configure. It also provides plenty of integration options with other tools which makes it feel very flexible without many limitations. On top of that, it has strong security features so there is very little to worry about when it comes to safety and that helps us build trust with our customers. There are also many custom templates available which let us create colorful, attractive checkout pages and site designs.

Cons

Their plans come with sales limits. Also, abandoned cart recovery is only included in the higher-tier plans. Aside from those points, I really do not have anything else to complain about.

“easy setup”

Pros

For a standard eCommerce setup, it does the job well enough for my business. It comes with good features and is fairly simple to get up and running.

Cons

It still doesn't compare to other CMS-based eCommerce solutions that are better suited for overall site management and offer more flexibility.