BigCommerce Software

BigCommerce Software Reviews

Claimed

Claimed

Total 332 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

39%

3

Stars

8%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

LA
luis avila

Consumer Electronics, 500+ employees

Less than a year

5.0

“simple to use”

Pros

Having wide range of templates to choose from for my online store has been a big plus. It's also very simple to use and manage everything since it comes with plenty of tools to help optimize my store and the technical support it provides is a big plus.

Cons

Only thing I don't really like about it is that even though the themes are very good, they can be a bit expensive. Still they are worth it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LC
Luc Chen

Retail, 11-50 employees

Free Trial

4.0

“covers everything needed”

Pros

The CMS is fairly complete and covers all our primary needs without much trouble.

Cons

As soon as you want to customize the tools, the cost climbs very quickly and gets expensive.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

MG
Martina Giudici

Furniture, 1-10 employees

Less than 6 months

4.0

“smooth connectivity with other businesses”

Pros

Platform connects really well with different business systems, like shipping aggregators and internal tools for tracking stock and production and the interface is easy to use for me.

Cons

Customizing the different parts of the website you build isn't all that easy and you do need some technical skills to tailor the various sections of the e-commerce setup.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

OS
Ousmane Sano

Internet, 11-50 employees

Less than a year

3.0

“Secure card payments”

Pros

Using this tool, credit card payments feel very secure and are processed quickly. Mobile access also works well and my store is hosted reliably.

Cons

Hosting has been reliable and I have not had any worries about my store so I can't point out any issues.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“positive website experience”

Pros

Using this software on websites is a smooth experience which makes it pleasant for us to work with.

Cons

Getting the software integrated into sites can still be a challenge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW
Molly Whittick

Marketing and Advertising, 51-100 employees

Less than a year

4.0

“useful chat support”

Pros

Chat and ticket support have generally been reliable and helpful whenever I've needed assistance.

Cons

If you want access to extra functions, you have to install additional apps.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SS
Sanoussy Sanfo

Telecommunications, 101-500 employees

More than a year

5.0

“best for small business”

Pros

The platform gave me the ability to build a simple software setup that helped our small and medium-sized business operate on a much larger scale.

Cons

Setting up the application when moving from another platform is not very simple or quick especially since the payment configuration is not that fast.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IHC
Ismael Huberson Coulibaly

Apparel & Fashion, 1-10 employees

More than a year

5.0

“easy store launch”

Pros

Launching an online store with it is a quick process from start to finish. It's a fully featured ecommerce platform built for just about anyone who wants to start selling online. Along with a simple, user-friendly store builder, it includes a complete set of tools like inventory management, payment processing, shipping options and more. With this software, we can create an account and start selling in just a few minutes.

Cons

This is a capable ecommerce platform but using it more effectively does require some knowledge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB
Clement Bassinga

Financial Services, 1-10 employees

More than a year

5.0

“Highly recommended”

Pros

Running my e-commerce business is much easier with this software. It really helps me a lot in my day-to-day work and I would definitely recommend it. The interface is simple to navigate and using it is very basic.

Cons

I haven't run into any disadvantages at all. Everything has been perfect with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HK
Henriette Kaba

Internet, 1-10 employees

More than a year

4.0

“attracts customers right away”

Pros

Provided me with everything I needed to launch my online store and it has been bringing in customers every single day. It's been an excellent platform for building and running my e-commerce business.

Cons

Since launching my store on this platform, I honestly haven't run into any issues with the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AAL
alexandra ayala lopez

Design, 500+ employees

Less than a year

5.0

“store that runs efficiently”

Pros

Building my online store with it is very manageable while still giving it a polished, professional look. Products are displayed properly, the inventory manager works really well and the shopping cart runs efficiently. On top of that, the payment process feels very secure and includes some of the most trusted payment gateways available.

Cons

They could still improve the store design side a bit more especially when it comes to adapting better across different devices. Other than that, it works very well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ISC
Ibrahima Sory Camara

Internet, 1-10 employees

More than a year

5.0

“Excellent mobile support”

Pros

Using it to build an online store has proven to be a great choice because it's a capable e-commerce platform that makes setting up and running a shop simple, with a amazing mobile feature to boot.

Cons

I haven't run into any problems with it up to this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GS
Gnankoye soropogui

Internet, 1-10 employees

More than a year

4.0

“Made my very first online store possible”

Pros

Getting my very first online store up and running would not have been possible without this. I'm really thankful to the team behind this software for making that possible.

Cons

I was completely new to e-commerce but it still made it possible for me to build my store without any problems. I don't have any complaints about it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

LAGO
Luis armando Galindo ochoa

International Trade and Development, 1-10 employees

More than a year

5.0

“offers amazing advantages”

Pros

It offers strong competitive advantages especially with tools for international e-commerce, website design and online sales. The platform feels very complete for businesses that want to build their online presence and sell across different markets.

Cons

There can be concerns around data security and the implementation process is somewhat complex especially at the beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BJBM
Bryan Jerico Bamberger Menacho

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

“Product filtering done right”

Pros

Strong website security and the ability to filter products are big advantages. The pricing also feels reasonable for promoting our page while keeping the store better organized at the same time.

Cons

You do need some previous knowledge of web design since there are options that a regular user might not easily understand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BC
Bintou Camara

Internet, 1-10 employees

More than a year

5.0

“LOVE THIS PRODUCT!”

Pros

This was the very first platform I used to build my first e-commerce store when I was struggling and even now it continues to bring in impressive orders.

Cons

I've been using it for several years at this point and honestly I still haven't run into any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJ
Micah Jewell

Retail, 1-10 employees

More than a year

5.0

“easy to explore”

Pros

Small businesses can come across as far more established which makes a big difference, thanks to what this platform offers. The platform is easy to navigate and simple to use every day.

Cons

The free template selection is pretty limited so a lot of websites end up looking alike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BY
Balasubramanya yr

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0

“simple order checking”

Pros

Checking the details of customer orders is really easy and I can pull up what I need without any struggle.

Cons

Nothing specific to complain about. Everything has been working well and has been genuinely helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD
Architecte Doukoure

Internet, 11-50 employees

Less than a year

4.0

“Helpful software”

Pros

After more than two years of running my store on this tool, I still feel grateful to the team behind it. The platform has been a real help and my customers especially appreciate how quickly payments go through, along with many other benefits.

Cons

I have not run into any issues with it. Everything works properly and feels well put together.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

ME
Malak Eisa

Information Technology and Services, 11-50 employees

Free Trial

5.0

“Looks great from day one”

Pros

Getting this system up and running was easy and managing it day to day has been just as simple for me. The graphical interface looks excellent and the pricing feels very reasonable for what it offers.

Cons

It has been a very positive experience overall and the system is also simple to customize based on different needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9